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Elder Ford of Tampa - Service Center

Tampa, FL

4.2
3,462 Reviews

3,462 Reviews of Elder Ford of Tampa - Service Center

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October 26, 2018

Overall experience I have bought an f150 and a f250 from elder since 2015 and you have been the sole service place for me mainly because of my trust in your service dept More

by Unhappy customer!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Morantes
October 26, 2018

Jeremy the manager I couldn’t be more happier he went above and beyond for me to make sure all my problems were fixed. From now on I will only go to your guys ford place More

by DANNY.HORRIGAN80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy bouer
October 25, 2018

Great Service The service department takes care of you. Will provide courtesy transportation if the visit is lengthy and will address any concerns you have about yo More

by tweir5
Recommend Dealer
Yes
Employees Worked With
Toni Governale
October 25, 2018

Great experience Great service was given within reasonable time with complete understanding and no hassle. Toni was able to cater to the problem with exceptional custo More

by gdramos5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toni Governale
October 24, 2018

Recall reject My car overheated after taking it in for a coolant recall because it didnt take the code. Marty treated me well and took care of everything from tran More

by helen1900
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marty Heiss
October 23, 2018

Overall speed of service wasn't w. Would've helped if service was speedier.Please considered reviewing your relationship with the companies that provide your warranties. It took over 30 More

by Philtam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Daniel Alicea
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2018 -

Elder Ford of Tampa responded

I want to extend our sincerest apologies concerning all the issues that you have faced when dealing with our Service Department. We pride ourselves in maintaining the highest quality standards for our customers. So, I hope you will give us an opportunity to discuss this further with you. 813-321-6710 General Manager Dan Sills

October 22, 2018

Great Service Accepted vehicle as scheduled. Completed same day and done correctly the first time. I will be back for future items as required. Thanks for a good ex More

by raycharity
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toni Governale
October 22, 2018

Best service experience ever. From start to finish. Was very easy to set my appointment. Was greeted right away when I got there, and was kept informed through the entire process. Highly recommend Elder More

by JBAUER1019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Sills
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kitt Kittles, Jason Faiella, Mike Bragano
October 21, 2018

Good experience. Good experience and good customer experience. They kept me in the loop at all times. The wait time was consistent with what I was told it would take. More

by 8971gv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Bragano
October 21, 2018

Keeping customers satisfied. Elder Ford service department has gone the extra mile to make sure I was satisfied with their work. I will always have my vehicle serviced at this dea More

by BLOMBARDO0999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
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