Elder Ford of Tampa - Service Center

Preferred Customer Service I am new to the area so was unsure as to who to take my F150 for service. Elder Ford was recommended. Jason Barber my customer service rep was very he I am new to the area so was unsure as to who to take my F150 for service. Elder Ford was recommended. Jason Barber my customer service rep was very helpful and I had no issues with the service I received. More

Excellent customer service Very happy with my experience at elder ford of Tampa Mr. Johany Trespalacios was very professional and answered to all my questions. Even though I did Very happy with my experience at elder ford of Tampa Mr. Johany Trespalacios was very professional and answered to all my questions. Even though I didn't buy my car at that dealer, they provided me with a good customer service. More

Excellent service experience again. Always a smooth visit to Elder Ford of Tampa. Johany is great to work with. Maurice Rojo is also great in sales, he never fails to ask if we need anyt Always a smooth visit to Elder Ford of Tampa. Johany is great to work with. Maurice Rojo is also great in sales, he never fails to ask if we need anything while at the dealership no matter what reason we are there. More

The Works service Came in for the Works and everything went fine and was done earlier than I expected. Mike Bragano of the quick service line was fantastic. Came in for the Works and everything went fine and was done earlier than I expected. Mike Bragano of the quick service line was fantastic. More

Desapointed I had good honest service since I've been going to Elders with my 2016 F-350. This pass service I had to buy a new oil pan due to the plug which I was I had good honest service since I've been going to Elders with my 2016 F-350. This pass service I had to buy a new oil pan due to the plug which I was told that the threads were strip. I was not shown the pan or plug. After checking all my records receipts, Elders service are the only ones that replace the oil pan plug twice which were never disclosed of it at that time but which I notice during reviewing my copies. I had an other Ford Dealer change the oil while I was on vacation this pass summer. I contacted them an they had no record of replacing the oil pan plug. This was an expence which I had to pay or add an temp plug which could fail due to pressure in the oil pan. I never knew that the oil pan was presurized. I just need an other explainsion on this cost that could have been avoided and Shepard. More

Excellent Service from J. NeSmith It’s actually sad to see that none of the technicians are listed on this survey seeing that they are the ones who diagnosis and repair the vehicles. T It’s actually sad to see that none of the technicians are listed on this survey seeing that they are the ones who diagnosis and repair the vehicles. The technicians are the ones who need to be recognized for their manual labor and hard work. I would like to personally thank my technician. Justin NeSmith is the most highly qualified Senior Master Technician Elder Ford has. I’m glad he was the one who serviced my vehicle. Thank you Justin! And thank you to all the other technicians as well. You all deserve to be recognized! More

2014 F-150 Limited service Maintenance Jason Barber’s Customer service support and professionalism was simply in a word “Superb”. Great experience. I would not hestitate to recommen Jason Barber’s Customer service support and professionalism was simply in a word “Superb”. Great experience. I would not hestitate to recommend family members, friends, and co-workers to Elder Ford. More

Outstanding and professional service The entire service process at Elder went very well. Marty Heiss was extremely friendly and utilized excellent communication methods. I would strongly The entire service process at Elder went very well. Marty Heiss was extremely friendly and utilized excellent communication methods. I would strongly recommend using Elder Ford's Service Department. More