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3,576 Reviews of Elder Ford of Tampa - Service Center
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November 15, 2018
work for adding performance parts to vehicle. Great place to get your service done for performance parts. Very customer friendly and very knowledgeable on what parts will work best on your Ford ve Great place to get your service done for performance parts. Very customer friendly and very knowledgeable on what parts will work best on your Ford vehicle. More
by paulugas
Verified CustomerEmployees Worked With
Brian Baracani
November 14, 2018
Great service Personnel were professional and friendly. I trust the services were completed as promised. I waited for my car and the lounge was comfortable and free Personnel were professional and friendly. I trust the services were completed as promised. I waited for my car and the lounge was comfortable and free coffee greatly appreciated! More
by PATPFISTER2
Employees Worked With
Mike Bragano
November 14, 2018
Great service. Scheduling was promt and service was exactly what they said they would do with minimum cost. My service rep explained everthing they had done to the c Scheduling was promt and service was exactly what they said they would do with minimum cost. My service rep explained everthing they had done to the car to my complete satisfaction. More
by KATHYANGARAN
Employees Worked With
Mike Bragano
November 14, 2018
Great quick easy Seamless great work fast curtious I worked with two employees briefly and they were both very professional The Geico rep really handled this repai Seamless great work fast curtious I worked with two employees briefly and they were both very professional The Geico rep really handled this repair for me. More
by Moore, Debbie
Employees Worked With
Don’t recall and names
November 14, 2018
Do good work terrible customer service I called for a recall and the woman that booked the appointment was curt and rude. After some back and forth I booked it for 7am the following Wednesd I called for a recall and the woman that booked the appointment was curt and rude. After some back and forth I booked it for 7am the following Wednesday. I showed up at 6:55am and was shown to the desk of my service advisor. About 10 minutes later I was told he was running late. At 7:30am after watching the manager walk by me sitting there 5 times and hearing the other service advisors screwing around up front I finally walked up and asked if any of them could help me. 5 minutes later I was taken care of and out the door. It was really frustrating to watch 3 or 4 different people that were doing nothing walk past me and not offer to help until I got upset about it. The cherry on top is the same manager that walked past me 5 times in the morning asked if there was anything he could do when I expressed my frustration while picking my car up. It's amazing that me letting him know he wasn't going to get perfect survey results is what it took to wake him up. More
by Ford150
Employees Worked With
Jason Faiella, Marty Heiss
November 14, 2018
Great job Took my sons 2015 Ford Fusion in for service they fixed everything did a recall and advised of a service bulletin.. they also called me a Lyft to work Took my sons 2015 Ford Fusion in for service they fixed everything did a recall and advised of a service bulletin.. they also called me a Lyft to work.. great service!! More
by Waterfrontray
Employees Worked With
Marty Heiss
November 13, 2018
Oil change, tire rotation. The works. Always a pleasure to have my car serviced at Elder Ford.The crew there are very nice and know what they are doing. I have bought three cars from there Always a pleasure to have my car serviced at Elder Ford.The crew there are very nice and know what they are doing. I have bought three cars from there and will continue to do so. More
by BLOSSOMARIES
Employees Worked With
Ryan Spencer
November 13, 2018
terrible service department 7:00 a.m appointment at 8;30 had to find service rep to get update (they have a text your rep system to get updates but if they don't answer your text 7:00 a.m appointment at 8;30 had to find service rep to get update (they have a text your rep system to get updates but if they don't answer your text you go hunt them down) at 8:40 he tells me they were putting it on the rack now, this is a commercial vehicle that is why I made appointment two weeks in advance.to be first. When I complained he said the mechanics don't start till 8:00 so I asked why do you have 7:00 a.m appointments ,no response, service manger called to follow up and left a message I returned his call 3 times he would never call me back again . More
by scott oneal
Employees Worked With
Marty Heiss
November 13, 2018
Excelent service Service advisor Johany Trespalacios, was very professional, knowledgeable and customer oriented. Service was completed in a reasonable amount of time, Service advisor Johany Trespalacios, was very professional, knowledgeable and customer oriented. Service was completed in a reasonable amount of time, while waiting for the car. More
by LOURDESG
Employees Worked With
November 13, 2018
Poor organization leads to poor experience I called and made an appointment to have my car serviced. They sent me an email and several texts confirming the time and day of the appt. When I ar I called and made an appointment to have my car serviced. They sent me an email and several texts confirming the time and day of the appt. When I arrived no one helped me. I stood in the service area for about 10 minutes before I approached someone. They said I had to wait for “Toni”. She was assisting someone else. I had to wait another 10 minutes for Toni to be available. Same thing when we picked up the car. We had to wait for Toni. Even though, in both cases, there were plenty of people sitting at desks and wandering around that could have helped....I had to wait for Toni. I thought I was a customer of Elder Ford, but I guess I am Toni’s customer. Nothing against her, she did a great job, BUT, my time is valuable and we were dropping off and picking up the car on a lunch break. Thought it was horrible customer service to make us wait for a specific person rather than the next available person helping me. Super frustrating. More
by LLAUREY
Employees Worked With
Toni (female)
