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3,492 Reviews of Elder Ford of Tampa - Service Center
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June 25, 2018
What I expect, nothing above. I brought my truck in for an oil change and received just that, nothing more also nothing less. This dealership is busy which is why I feel that they I brought my truck in for an oil change and received just that, nothing more also nothing less. This dealership is busy which is why I feel that they can’t go above and beyond. I would say that one negative is that I never received a call when my vehicle was done and upon picking it up had to wait to cash out because we couldn’t find the person I dropped it off with. More
by CSTEGMEIER
Verified CustomerEmployees Worked With
I can’t remember his name he is in the far right office against the western wall.
June 25, 2018
No Customer service. No Customer satisfaction My 2015 F350 has been back 4 times for the brakes and now for the 4th time for the rear differential and after a service I was not happy to get my tru My 2015 F350 has been back 4 times for the brakes and now for the 4th time for the rear differential and after a service I was not happy to get my truck back with low tire pressure and looked it over myself as I own my own High Performance Race shop and found the dirty air cleaner element too. There was oil dripping from the front suspension.The DEF heater failed and got repaired and was not repaired properly and had DEF fluid dripping on my garage floor and is back at Elder Ford. Now I wonder if my services were actually performed every 5k miles at Elder Ford. Mr Miguel Alvarez told me over the phone that Elder Ford can't repair my F350 and that I should take it to a different Dealer. I have left messages for Mr Alvarez to contact me but I have not heard back from him either. I have called 5 times today and left messages for Toni Governale to call me regarding my 2015 F350 and have not been contacted. I have a case number from Ford USA to give her regarding my truck. 15116707 All I want is my truck fixed right and properly. Edmond Grover 813 458 3423 More
by EDMOND.GROVER
Employees Worked With
Marty Heiss , Miguel Alvarez
June 25, 2018
Tire blew out Made sure my car was back to good food there when I needed them to in the middle of the day .Made sure I got the best deal Made sure my car was back to good food there when I needed them to in the middle of the day .Made sure I got the best deal More
by KAYKAYWELLS95
Employees Worked With
Alexia, Jason Fuchs
June 25, 2018
Short simple and helpful It was a all around great experience they help me get my oil changed in no time and got my tire replaced with out a hassle. It was a all around great experience they help me get my oil changed in no time and got my tire replaced with out a hassle. More
by hcalas
Employees Worked With
Ethan Brandt
June 25, 2018
Worst Service Ever Worst service ever. An object flung from a pickup flew under my car, damaged the plastic undercover, scratches and ding driver side and punctured tire Worst service ever. An object flung from a pickup flew under my car, damaged the plastic undercover, scratches and ding driver side and punctured tire. Took two days to plug tire. They never found out what was covered by warranty. Fortunately insurance is handling this. They did not know about the free key promise. When I bought the car and the Auto Butler warranty the sales people said two scratches on passenger front side would be fixed even though not covered; of course they declined to do it. Final straw- a week later I get a call telling me my car is ready for pickup. I told them I was looking at it in my driveway. These guys are great at selling but service is abysmal. I will use other Ford dealers for service and will never but from them again. More
by SeminoleSteve
Employees Worked With
Michael Cash
June 25, 2018
Great service all around Came in and was greeted as soon as I pulled up. Dashboard on my f150 was lifting near the defrost vents. They took great care of my vehicle. Has my tr Came in and was greeted as soon as I pulled up. Dashboard on my f150 was lifting near the defrost vents. They took great care of my vehicle. Has my truck back within a few days fixed! More
by TJACKOWITZ22
Employees Worked With
Anthony
June 22, 2018
Regular Service I had oil tire rotation and new battery. Quick and work as always done properly. Good job. Johan has always help use and does an excellent job. I had oil tire rotation and new battery. Quick and work as always done properly. Good job. Johan has always help use and does an excellent job. More
by ELELLERBE
Employees Worked With
June 22, 2018
My time before last was good The time before last was a good experience, my rep the other day was unsocial and didn’t want to be there. He just didn’t give a xxxx and i already do The time before last was a good experience, my rep the other day was unsocial and didn’t want to be there. He just didn’t give a xxxx and i already don’t trust ford service departments. More
by bgchameleon
Employees Worked With
Idk
June 22, 2018
Oil change..tire rotation Made the appointment...showed up..escorted to service rep "Dre"...little paperwork..took to waiting area...free coffee..comfortable chairs...tv..nice Made the appointment...showed up..escorted to service rep "Dre"...little paperwork..took to waiting area...free coffee..comfortable chairs...tv..nice and cool..pleansant experience Would recommend and I will be back . More
by Jfgobucs
Employees Worked With
Jason Fuchs
June 22, 2018
Service Great job with Kendall just overall Dept needs to watch employee turn over and address service advisors not returning calls from their direct line ema Great job with Kendall just overall Dept needs to watch employee turn over and address service advisors not returning calls from their direct line emails More
by MICHAEL.RENSLOW
Employees Worked With
Kendall
