Elder Ford of Tampa - Service Center

Busy time I booked an appointment a few weeks ahead, and they are great about scheduling you in for service. It was for service of my door handles, which I assu I booked an appointment a few weeks ahead, and they are great about scheduling you in for service. It was for service of my door handles, which I assumed would be covered. I would have liked to know ahead if covered, but didn't get the call back until hours later that it wasn't covered. They were, however, kind of enough to quote a price. So basically, the only service end up being an oil change, but they did do a complete inspection for free. My only complaint is how busy they are and overbooking customers, which leaves the customer in he Libby for hours at a time. Other than that, the staff is friendly, courteous, and professional. More

Excellent care emphasized by the actions of their people Great service. Johanny is the best. He is professional , proactive, accomodating and follows up. Delivery service / shuttle is a competitive advantage Great service. Johanny is the best. He is professional , proactive, accomodating and follows up. Delivery service / shuttle is a competitive advantage and important to me. More

Great servce Always concern about their customers and ready and eager to help at any time. Great technicians. Thank you Elder Ford for everything.You are the bes Always concern about their customers and ready and eager to help at any time. Great technicians. Thank you Elder Ford for everything.You are the best. More

Auto Butler appointment that never happened Arrived 15 minutes early for appointment at 1 PM. Finally saw service writer at 1:20. Left truck and waited. Two hours later saw my truck still sitt Arrived 15 minutes early for appointment at 1 PM. Finally saw service writer at 1:20. Left truck and waited. Two hours later saw my truck still sitting in parking lot; it had not been touched. When I inquired, I was told the job normally takes 3-4 hours to complete and that I should not have waited. I told Christopher that I had had it done before along with an oil change and it only took about 1.5 hours. I collected my truck and left with nothing being done. This is totally unsatisfactory service especially for a customer who has used Elder Ford since it opened and before when it was Ernie Haire Ford. I believe appointments are made to be kept and there is no reason for no service writer being availalle until 20 minutes after my appointment time. Also if truck had been started at my appointment time instead of not being touched for over two hours, then it would have been done. I still need to get the auto butler but only if guaranteed work will be started on or about my appointment time. More

Best Ford shop ever I take all my vehicles here and 1 of them is a Jeep I love the people and the work that they do . I will be coming back I take all my vehicles here and 1 of them is a Jeep I love the people and the work that they do . I will be coming back More

Great service Had my mustang in service they were quick got me a rental car simple and easy. Got my car back just the way it came in. Had my mustang in service they were quick got me a rental car simple and easy. Got my car back just the way it came in. More

Routine service on Ford Edge Excellent service and was ready on time as promised. Needed air and cabin filter replaced and the service writer Chris called to give me an estimate. Excellent service and was ready on time as promised. Needed air and cabin filter replaced and the service writer Chris called to give me an estimate. As usual car was washed and cleaned up when I picked it up. More

Amazing Maurice was amazing with getting me the perfect car for me in my price range. Finance made the process beyond easy and Erica in service is so knowledg Maurice was amazing with getting me the perfect car for me in my price range. Finance made the process beyond easy and Erica in service is so knowledgeable and helped me with any and all questions I had. This dealership is all around amazing. Would recommend Elder ford to all my friends and family. More

First time was oil change. Second time was detail car, head Very professional staff, efficient, curtious .sevice managers Jason and Erica were awesome. They tended to my every need. Made sure I'm comfortable, Very professional staff, efficient, curtious .sevice managers Jason and Erica were awesome. They tended to my every need. Made sure I'm comfortable, Jason made sure I get a ride home. Drivers Edd and Neal were spectacular and very friendly. And my car looks and feels great :) More

Best service experience I’ve ever had!! Best experience I’ve ever had with any service team. I’ve been working with these people for almost two years and it’s truly been a pleasure Best experience I’ve ever had with any service team. I’ve been working with these people for almost two years and it’s truly been a pleasure More