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3,494 Reviews of Elder Ford of Tampa - Service Center
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May 24, 2018
Quick in quick out One of the first times I've taken a vehicle to a service center and they did exactly what they said they would do and exactly on time. Normally when y One of the first times I've taken a vehicle to a service center and they did exactly what they said they would do and exactly on time. Normally when you're asked to wait it becomes quite an issue because there's always delays but this time was different. Very pleasant experience all the way around. Would recommend to anyone More
by Trade52
Verified Customer
May 24, 2018
Mystery Problem The service department identified a mystery problem (an intermittent rattling grinding noise from underneath the vehicle) and made a swift (and covere The service department identified a mystery problem (an intermittent rattling grinding noise from underneath the vehicle) and made a swift (and covered) repair. Loaner vehicle is an added plus, very appreciated. More
by david@hunterlawgroup.com
Employees Worked With
May 24, 2018
Great customer service walking in the door and out. Services Great dealership customer service rate 10 Happy with all the joy that comes from walking into elder ford. I wish all have the same attitude. Great dealership customer service rate 10 Happy with all the joy that comes from walking into elder ford. I wish all have the same attitude. More
by markeshiamwilliams
Employees Worked With
Metin Cihaner
May 24, 2018
Great staff and vehicle service. The best service department in Tampa, from start to finish. Very customer oriented, worked as a team and as always following up on service. Great jo The best service department in Tampa, from start to finish. Very customer oriented, worked as a team and as always following up on service. Great job! More
by glenngoodroad
Employees Worked With
Michael Braganza, Jherre Tuders
May 23, 2018
Great job well done Elder ford is a great place to have your car service it was a relaxing atmosphere there is no pressure. I would always get my car service at Elder For Elder ford is a great place to have your car service it was a relaxing atmosphere there is no pressure. I would always get my car service at Elder Ford for they make sure you're not just another face. More
by cdaaj137
Employees Worked With
Chris in service; thank you for making sure my car was taken care of
May 23, 2018
Great Customer Experience! We keep our 2001 Ford Wind Star(145k mikes) at our second home in Tampa. As the original owners we've always had it serviced by Ford. There was an old We keep our 2001 Ford Wind Star(145k mikes) at our second home in Tampa. As the original owners we've always had it serviced by Ford. There was an old recall that we never did since we still live and work full time in NY, and brought it to Elder While in Tampa for a week vacation. While we were there we wanted to have the van looked over and do any other work within reason to keep it safely on the road. Chris understood the situation, and gave us a loaner vehicle. We had all recommended work performed (2 recalls, fuel system treatment and front end alignment) at a reasonable price and were in constant communication throughout. I was impressed by the checklist used to verify everything else was working properly, and especially the customer focus by Chris and the entire staff at Elder. . More
by Stevefic
Employees Worked With
Chris W in service
May 23, 2018
No communication. Car worst than initially brought In Brought my car in on Friday for parts that were recalled. Also An inspection was to occur and the rep would follow up that afternoon to discuss any Brought my car in on Friday for parts that were recalled. Also An inspection was to occur and the rep would follow up that afternoon to discuss any inspection results as well when to pick my car up. I received no call and have concerns that my car was not inpected since there was no suggestions for fixes. Especially since Past inspections showed problems that I never fixed. So either it was skipped or there was nothing wrong all the previous inspections which were fraudulent as there were really no imporatnt problems but yet ford suggested I spend money to fix. Not a good look as it appears ford reps are more concerned with a commission than the customer. On top of that my keyless entry now doesn't work as a result from whatever fixes that occurred during the recall update. Now I need to take off work off once again to bring my car back to have restored back to how I brought it there. Honestly, I will not be utilizing elder ford in the near future unless they can some how compensate me for lost wages or time. I'm still waiting for a call back to handle my keyless code entry. More
by csr03c
Employees Worked With
Non listed
May 23, 2018
It's was easy and painless. I usually have a hard time at dealerships because they make me wait around and are really slow. My experience at elder Ford was good because they were I usually have a hard time at dealerships because they make me wait around and are really slow. My experience at elder Ford was good because they were fast and offered me an uber ride home while they took care of my car. The price for what they did was fair, and not upmarket. I was surprised to see that a dealership can be both fast and good. Thank you! More
by gomezd
Employees Worked With
May 23, 2018
Never received a call letting me know the work was completed I purchased a battery from another ford dealership that went bad and they would not recognize it and replace it with out a receipt when it was mar I purchased a battery from another ford dealership that went bad and they would not recognize it and replace it with out a receipt when it was marked as a dealership battery would not even prorate it More
by TLMORRIS1965
May 23, 2018
Very satisfied Great customer service . I took my car in to have a recalled part replaced. Everyone was very nice and accommodating. Had a great experience. Wouldn’t Great customer service . I took my car in to have a recalled part replaced. Everyone was very nice and accommodating. Had a great experience. Wouldn’t change a thing. More
by Shelldl
Employees Worked With
Rob Elder
