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3,469 Reviews of Elder Ford of Tampa - Service Center
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May 18, 2018
Car still sounds like crap I have had trouble with my car since I bought it in 2017. I have taken it in for repairs 4 times and it still isn’t fixed. I have had trouble with my car since I bought it in 2017. I have taken it in for repairs 4 times and it still isn’t fixed. More
by msbuffy2000
Verified Customer
May 18, 2018
Great and fast I went for my routinary oil change and I got the recall done and quick! I really enjoy coming to this location! I can’t wait to get my next Ford. I went for my routinary oil change and I got the recall done and quick! I really enjoy coming to this location! I can’t wait to get my next Ford. More
by jcac1927
May 17, 2018
Dash motherboard failed, needed replaced. I have no complaints about the service center and the repair of my car. Toni was my service advisor and she’s great to work with, kept me informed on I have no complaints about the service center and the repair of my car. Toni was my service advisor and she’s great to work with, kept me informed on my cars progress, let me keep the loaner a little longer because I was out of town. The loaner car that was given to me was filthy inside (spilled drinks in the cup holder, center console full of used napkins) and the front windshield was covered in dead bugs. I didn’t know the inside was gross until I drove away. When it’s not YOUR trash it’s even worse. Someone else’s garage door opener was still in the car as well as papers that identified the last occupant (safety concern). Could’ve been a better experience with the loaner. But service was fine. No complaints there. More
by CarlyB
Employees Worked With
Toni or Tony (lady, manager)
May 17, 2018
Fast Service I took my car in for a recall repair, was helped promptly and it even took less time than I was expecting. Great quality overall. I took my car in for a recall repair, was helped promptly and it even took less time than I was expecting. Great quality overall. More
by roskovtudor
Employees Worked With
May 17, 2018
As promised I took my truck in for its first oil change and tire rotation and the service was excellent and it was free as promised when I purchased it. I took my truck in for its first oil change and tire rotation and the service was excellent and it was free as promised when I purchased it. More
by johnnyrom
May 16, 2018
I was very satisfied with the communication and service. I was informed with all the facts about the service. It was great. The communication, timing and all aspects of the service was covered, very satisfi I was informed with all the facts about the service. It was great. The communication, timing and all aspects of the service was covered, very satisfied. More
by DAVID.SHAW
Employees Worked With
Forgot name
May 16, 2018
Changes Love the new text communication and no waiting long times for the shuttle but getting an Uber instead. Johany is always very polite and gets you in a Love the new text communication and no waiting long times for the shuttle but getting an Uber instead. Johany is always very polite and gets you in and out. More
by astahltampa
Employees Worked With
May 16, 2018
Great Service The Service Advisor (Marty Heis) provided great service and follow-up. He is a professional and works well with the public. He is attentive to the ne The Service Advisor (Marty Heis) provided great service and follow-up. He is a professional and works well with the public. He is attentive to the needs and concerns of the customer. My problem was resolved and done to my satisfaction. All employees that I dealt with were very knowledgeable and courteous. More
by Mart W
Employees Worked With
Marty Heis, Walt ?-----Service Manager
May 16, 2018
GREAT ALITTLE LONG TO CHECK IN BUT NOT TO BAD I BROUGHT CAR IN FOR A RECALL, WOULD HAVE LIKED TO OF HAD A LOANER SINCE IT TOOK A HALF DAY, BUT ALL GOOD. THANKS YOU SHARON I BROUGHT CAR IN FOR A RECALL, WOULD HAVE LIKED TO OF HAD A LOANER SINCE IT TOOK A HALF DAY, BUT ALL GOOD. THANKS YOU SHARON More
by STONESAVERFL@GMAIL.COM
Employees Worked With
ANTHONY
May 16, 2018
Did not receive reservation, service delayed I set up a reservation online. I arrived at the appointed time, but they did not have the reservation in their system. They assured me it was OK, but I set up a reservation online. I arrived at the appointed time, but they did not have the reservation in their system. They assured me it was OK, but the service appointment took twice as long as expected. They are also suffering from high turnover. Both service people I worked with last time are no longer with the dealership. More
by elderford0
Employees Worked With
Unknown
