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Elder Ford of Tampa - Service Center

Tampa, FL

4.2
3,469 Reviews

3,469 Reviews of Elder Ford of Tampa - Service Center

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May 07, 2018

Excellent My service manager Chris was very helpful and courteous. Ken Lee is always awesome! Thank you both for having my car ready as promised. The car looke More

by cynt67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Lee , Chris Bailey
May 05, 2018

Service On time delivery and very clear on what the issue was with my car. Thank for the great service and profesionalism. The service guy Chris was on point. More

by MAMBO0023
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Bailey
May 05, 2018

Wasted time Was in for oil change had oil leak made appointment for following week. After l dropped car off got home they called and said part was on backorder. T More

by diluvselvis1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Do not remember names
May 07, 2018 -

Elder Ford of Tampa responded

I want to extend our sincerest apologies concerning all the issues that you have faced when dealing with our Service Department. We pride ourselves in maintaining the highest quality standards for our customers. So, I hope you will give us an opportunity to discuss this further with you. 813-321-6710 Dan Sills

May 04, 2018

Great Service Every Time! Always receive great service with honest answers and reasonable pricing. Staff is friendly and helpful. Could improve on service time, however underst More

by A.JUVERT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike in quicklane
May 04, 2018

Pleased I was in and out in no time the that I didn’t have my car I had a loaner and it was great I really appreciate how well johany took care of me thanks s More

by Krystina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2018

Outstanding service from highly skilled professionals My experience was positive and well beyond my expectations for good service: procedures clearly explained, opportunities for questions during all stag More

by MUXEXUM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2018

Johany Ttreslapios Johany Trespalacios is personable,knowledgeable, organized and courteous!!!!! He has always been very forthright and honest. What an asset to your t More

by Annette
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2018

Great service advisor Johany Trespalacios I have always been very satisfied with my service advisor My Johanny Trespalacios he has a genuinely friendly attitude and most helpful in meeting my More

by PGUARINO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2018

Service done what I wanted Service is done what I needed and I was called when my car done. My car was actually clean this time last three visits it hasn't been More

by TERRICONNER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Bragan, he was the best I have worked with
May 03, 2018

5000 mile service and warranty work Ford service was able to diagnose and repair my backup camera issue in one day as well as complete the 5000 mile service! Everyone was very friendly More

by DAVID.HADLOCK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Edward Scot
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