Elder Ford of Tampa - Service Center

Keeps their promises I bought a vehicle in December from Elder Ford. They offered me certain incentives and now 6 months later they have lived up to thier promises. I bought a vehicle in December from Elder Ford. They offered me certain incentives and now 6 months later they have lived up to thier promises. More

Tooooo long of a wait Waited over 2 hours for tire rotation and alignment??? Unacceptable Employees standing around and only 1 other person waiting?? Why? No communicatio Waited over 2 hours for tire rotation and alignment??? Unacceptable Employees standing around and only 1 other person waiting?? Why? No communication as to the wait More

No work was done Took my car for a tire issue. Nothing was done. The tire is still not fixed even after they “checked” it and “nothing” is wrong with it. I have a tire Took my car for a tire issue. Nothing was done. The tire is still not fixed even after they “checked” it and “nothing” is wrong with it. I have a tire package that should cover as I was told when I purchased the vehicle. More

Negligence and no apparent desire to fix the issue I’ve been taking my car to be serviced at this location for the life of the car. This past oil change, the tech forgot to drain the oil (okay, I get i I’ve been taking my car to be serviced at this location for the life of the car. This past oil change, the tech forgot to drain the oil (okay, I get it, mistakes happen) but he/she also forgot to replace the oil cap and check the dipstick (that’s simple negligence and failure to run a quality check). I drove less than 20 miles before my engine seized, white smoke pouring out of the exhaust, check engine light flashing. Opened the hood to find the oil cap rattling around on top of the engine and the oil tank completely overfilled. Had to have the car towed back to the dealer. Service team did bare minimum to try to check for damage (they just checked for diagnostic codes) and I’ve been told the service team will not perform a leak down test and compression test that would help identify further potential damage. Left message for the service manager to discuss the issue and was not called back. Highly disappointed in the lack of effort to restore trust for a long-time customer. More

Great experience , I was in & out very swiftly. They made an appointment for me, I got there early, and everything was very prompt. No delays. , I was in & out very swiftly. They made an appointment for me, I got there early, and everything was very prompt. No delays. More

Oil Change and Service.Check bad tire,separating. I was told that I needed an appointment, even for the Quick Lane Oil Change. Then I was told that tire was bad but could not be prorated? I advised th I was told that I needed an appointment, even for the Quick Lane Oil Change. Then I was told that tire was bad but could not be prorated? I advised the service Manager that tire was less than 72 months and that Continental had advised that tire should be prorated. She informed me that I needed the sale receipt to verify the date they were replaced. I advised her that it should be in their computer since they sold me the tires. The person at the Quick lane could not find the date they were sold??She stated that the tires were from 2012 according to code on tire. The tires were actially put on truck in Mar.0f 2013.I feel that this is very poor customer service and I will probably go to a different dealer for any future service. More