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3,482 Reviews of Elder Ford of Tampa - Service Center
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April 10, 2018
Great The service was great. Trey made sure they took care of my baby(car) and also communicated every step of the way plus provided an Uber for the inconve The service was great. Trey made sure they took care of my baby(car) and also communicated every step of the way plus provided an Uber for the inconvenience so I didn’t have to miss work. More
by parris
Verified CustomerEmployees Worked With
Trey Hill
April 09, 2018
Service When I described the issues that I was having Carlos got with Anthony and he had issues resolved in one day. Thank you Anthony/ Carlos When I described the issues that I was having Carlos got with Anthony and he had issues resolved in one day. Thank you Anthony/ Carlos More
by RAYFORD.CAMPBELL
Employees Worked With
Carlos. & Anthony
April 09, 2018
Fantastic Customer Service and Support! My mother dropped off her 2013 Ford Fiesta for a transmission shudder. They were INSTANTLY aware of the situation and informed that it is covered by t My mother dropped off her 2013 Ford Fiesta for a transmission shudder. They were INSTANTLY aware of the situation and informed that it is covered by the manufacturer up until 100,000. They provided her a loaner vehicle and had her on her initial way within 15 minutes. Upon returning, only a few days later after repair was completed, it too only took about 10 minutes to come in, return loaner, have her vehicle washed and returned to her. Johany is knowledgeable and cares about his clients. Keep it up! More
by JorgeAcosta
Employees Worked With
April 07, 2018
They quickly serviced my car and got me back out on the road The online scheduling ability was very helpful for someone who is time-crunched. They surpassed my expectations with getting me in and out within an h The online scheduling ability was very helpful for someone who is time-crunched. They surpassed my expectations with getting me in and out within an hour. The added car wash was a nice touch. More
by MGRANTHAM7
Employees Worked With
April 06, 2018
Excellent experience! Had to take my new Explorer in for service and repair. I receieved nothing but excellent customer service. Had to leave my vehicle ober the weekend, a Had to take my new Explorer in for service and repair. I receieved nothing but excellent customer service. Had to leave my vehicle ober the weekend, and the service team went out of their way to make sure I was taken care of. Anthony was super responsive to all my questions. Truly such an easy process. More
by Ajilbert922
Employees Worked With
Anthony Scott
April 06, 2018
Service I had to follow up to ensure my vehicle was ready on time, as requested. Car wash was broken. Nobody had told me Uber was the new version of shuttle I had to follow up to ensure my vehicle was ready on time, as requested. Car wash was broken. Nobody had told me Uber was the new version of shuttle service, which I shared I needed a shuttle at time of booking. Pricing seemed like thpical dealer pricing, no advantage by using Elder Ford over another dealership. I purchased my vehicle here. More
by Forddriver1
Employees Worked With
Toni Governale
April 06, 2018
Lack of responsiveness from Management We brought our vehicle in for service regarding a noise by the driver side door and an oil change. When we picked up the vehicle we noticed there was We brought our vehicle in for service regarding a noise by the driver side door and an oil change. When we picked up the vehicle we noticed there was additional an 500 miles on the car and I could not get an answer on Why this happen. I called and left multiple voicemails for both Mike Hennagir and Jorge Acosta concerning the mileage and no one returned my calls. I took our vehicle to Ford of Wesley Chapel just to document the mileage that was on the vehicle. I blindly trusted your service department and never thought I'd run into an issue like this and I would never have believed my complaint would have been disregarded the way it was. We bought our car from Elder Ford and drove from Wesley chapel just to get it service. I hope this helps correct any future issues. More
by LESSETTE
Employees Worked With
Jason Fuchs
April 05, 2018
Good customer service Anthony was professional and kept me informed of the service progress. I will use Elder Ford service because of how I am treated when I am there. Anthony was professional and kept me informed of the service progress. I will use Elder Ford service because of how I am treated when I am there. More
by TL Guy
Employees Worked With
Anthony scott
April 05, 2018
Finally Satisfied Some sellers come with their own decisions and no cheking the customers cover. Some of them like to hide the rights for them to sell. Some sellers come with their own decisions and no cheking the customers cover. Some of them like to hide the rights for them to sell. More
by Anayansi Wildeman
Employees Worked With
Mike Hennagir, Trey Hill, Jason Fuchs
April 05, 2018
Never returns calls Dealing with the service department is fine and Carlos the service manager is great. But the multiple times I have tried to schedule work through the Dealing with the service department is fine and Carlos the service manager is great. But the multiple times I have tried to schedule work through the accessory department they never call back. My leveler kit took three weeks and 4 times I was told I would be called back in an hour and heard nothing for days. When I called back. Carlos fixed it ASAP when I took it to him. Just tried to schedule a remote start kit. Same thing my call back in an hour to schedule it took 9 days. I don’t like to chase people to spend money with them More
by No2
Employees Worked With
Brent Tedesco, Louis Stump
