Elder Ford of Tampa - Service Center

Another Great Experience. Kudos to Michael Tafur (Service Advisor), to the technician who fixed my vehicle and the dealership for providing me a loaner. I can't say enough a Kudos to Michael Tafur (Service Advisor), to the technician who fixed my vehicle and the dealership for providing me a loaner. I can't say enough about the impeccable customer service. Always go above and beyond. More

Came in for appt and, despite calling ahead and relaying the reqt to have a loaner vehicle, there were none available. Had to leave w/o recall performed. Arrangements for p/u and delivery of the my truck fr the reqt to have a loaner vehicle, there were none available. Had to leave w/o recall performed. Arrangements for p/u and delivery of the my truck from residence were made which was convenient. Was disappointed that the tail latch issue was not addressed since it had not happened to me yet. Basically, Ford is waiting for a load to fall on the street and kill someone behind me before they will approve the recall. The guy that helped me was great and the recalls, to the best of my knowledge' were corrected. Cannot understand why Auto Start/stop cannot be disabled. Ford staff said they hear this all the time. When will Ford quit playing eco-fellatio and give us what we want? I rated a 5 because the guy that helped me and the remote p/u and delivery of the vehicle was great but the rest...?? More

Would prefer to not come back The wait time is ridiculous, the communications is poor, and is impossible to get a hold of your advisor or manager. ridiculous, the communications is poor, and is impossible to get a hold of your advisor or manager. More

Good Good Good good good good Good good good Good good good good Good good good good Good good More

I waited two hours for my car to get an oil change and then I find out the oil drain plug was not properly put back in my car which caused almost all of the oil to leak out! then I find out the oil drain plug was not properly put back in my car which caused almost all of the oil to leak out! More

They did what they said they would do, and on the schedule that met my needs schedule that met my needs More

Appointment was for auto Butler. They did a fine and prompt job, having my car ready earlier than promised. They did a fine and prompt job, having my car ready earlier than promised. More

Slow service Long wait times even if you have an appointment Long wait times even if you have an appointment. 2 hour wait everytime I come appointment Long wait times even if you have an appointment. 2 hour wait everytime I come More

Issue was not resolved I had a dashboard computer related issue. No resolved I had a dashboard computer related is no resolve did not fix issue. No resolved I had a dashboard computer related is no resolve did not fix More