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Elder Mitsubishi

Cedar Park, TX

Overview
Employees
Reviews
Vehicles
4.4
1,784 Reviews
Elder Mitsubishi is a dealer for the people. We put our customers first before everything else. Elder Mitsubishi believes that everyone deserves to drive a new or nicer newer car today. Our business is not selling cars. Our business is finding solutions to the everyday problems that keep most people stuck in a car they hate. Elder Mitsubishi is on a mission to change the world by helping people get the car they want and deserve. My goal is to be a trusted adviser in the process. www.eldermitsubishi.com
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910 South Bell Blvd

Cedar Park, TX

78613

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Showing 1,784 reviews

November 16, 2018

No dime deal checks out!!! I was very skeptical walking in but Michael and Yosiah were very knowledgeable, friendly, and able to get me into a '18 Mitsubishi Outlander for a 0 d More

by Cheekymonkeyboi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yosiah Hopson, Michael Stryker
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November 16, 2018

Thanks, Elder! Thanks to Austin M. and the rest of the staff at Elder Mitsubishi. I was unexpectedly in the need of a new vehicle, and was able to find the perfect c More

by LandonTheDon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marli Mondragon, Austin Maxwell
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November 15, 2018

Horrible!!! Dont waste your time with these scammers! Their yo-yo financing scam is rampant! You pay your down payment, and have 3 days to bring the car back for More

by JuliaC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Manson, Johanna Castillo, Michael Stryker
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Nov 28, 2018 -

Elder Mitsubishi responded

Julia, I'm sorry there was an issue with your daughters purchase. It seems there were some discrepancies in the proof of income and the bank needed some additional information. We try to explain this, but clearly we failed in this case. Is there anything we can do to make this right for you? Thanks, Scott

Nov 29, 2018 -

JuliaC responded

There is not. She and I both were harassed daily, and when proof was brought in that was requested, we were told that's all she'd need. The next day, the harassment for something else would start. This lasted over a month! When she brought the car back, the following day we both got calls to bring the car back. When we explained it was brought back the night before, and keys handed to a salesman, we were just told that "no one told me". The only reason she got her downpayment back was because I raised enough of a commotion to have it done. Please note: I was nowhere on her contract, yet MY bank statements were demanded! When I didnt agree to turn them over, I was told she would have to bring the car back in. This whole ordeal was wishy washy from the start, and caused both she and I so much stress in an emotional time for her. The daily harassment, bullying, demands, and rudeness of your staff member Johanna was unacceptable. How would you propose to make this right? Because honestly, you dont know just how big of an impact this had on my daughter, and I have no clue how to make it "right". To you, it was just a car sale. To her, it was freedom from an abusive boyfriend. That freedom is now gone.

Nov 29, 2018 -

Elder Mitsubishi responded

Julia, I checked with our managers on this deal and we certainly didn't mean to "bully" you or anyone else. The Finance company we got your daughter approved through just needed the most recent paycheck stub form your daughter. They also requested your bank statement because they wanted to verify the payment since she works for family. The finance company is loaning a lot of money and they want to double check income in situations like this. Some of the bad apples have ruined it for the good apples. I apologize for that. If we could have just got those last 2 items, your daughter would still have the car. I understand that may have been an inconvenience, but unfortunately there was no way around it. Our Sales Manager also actually drove to San Antonio to get some documents re-signed by your daughter. I understand we made some mistakes in this deal and I apologize for that. But the truth is we strive to make sure everyone has a great experience and our reputation is very important to us. So it really is more than just a car sale to us. Thanks, Scott

Dec 04, 2018 -

Elder Mitsubishi responded

Julia, Sorry for the issue with your purchase. As we communicated to your daughter, we had her approved, the finance company was just requesting an additional paystub and a bank statement. Since your daughter works for you, they wanted to verify that the check stubs your daughter provided were legitimate. There is a lot of fraud out there right now and the Finance company wanted verification. I guess the bad apples ruin it for the good apples. I'm sorry that they required this, but when you refused to provide it, the finance company saw that as a red flag and refused to fund the loan. We certainly didn't mean to harass you, but we were confused by the unwillingness to provide this. In any case, I am sorry we could not help you get in a nicer, newer vehicle. Just for the record, it appears we did return your down payment and I am not aware of any cases against us by the Attorney General. As of this writing, we have never been contacted by the Attorney General for any infractions. Thanks, Scott

Dec 05, 2018 -

JuliaC responded

Yes, Scott, my daughter works for me. We provided check stubs when asked, signed paperwork 3 times, provided a letter of employment when asked, and everything requested to until the point they were requesting MY financial statement. That's where I drew the line. I am her employer and mother, but nowhere was I on the contract. Yes, your company did refund her down payment, but only because I'd raised a stink with Johanna about it, Otherwise, we had already been told she wasn't going to get it back because it was past the 3 days. Yes, your team harassed us, sometimes 7 or 8 calls within the hour, threatening each time. It interfered with our work, and caused extreme stress and worry every day for over a month. Everytime we would provided the next needed document, something else would be needed. The 3rd time my daughter went to sign the paperwork, she was told she could not drive the car back home. (This was about a month into this fiasco). She called me to drive the 1.5 hr to go get her. I got in my car, and drove about 14 miles when the salesman called me back and said she could drive it home. I turned around and started to head home. The salesman calls again and says, no, come get her. I turn back around to head that way again. This went on for 5 times! 5 times I drove from one end of town to the other because of stupidity! They finally let her drive the cat home at 9:30 that night. And to address the Attorney General issue, yes, the clerk told me herself that there were multiple cases against you

November 15, 2018

Best car buying experience ever. When we got to Elder Mitsubishi a singing voice approaching us one of the salesman seem to be having a wonderful day. He asked if we had been helped More

by JClark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis McVade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory Pomeroy, Cody Ryan
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November 12, 2018

They work with you! I came into this establishment with low credit scores and not too much in my pocket to spend. They were MORE than willing to work with me on the car t More

by Creaunigee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus De La Rosa, Cory Pomeroy
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November 09, 2018

Great customer service From the moment I walked in i was greeted and taken care of. They got me the car I wanted and walked me through the whole process. They were respectab More

by Bortiz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yosiah Hopson
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November 09, 2018

Fast and painless Was able to purchase a vehicle that night was greeted with a friendly smile with no waiting and was not expecting to drive a new car home but they mad More

by Jdcihacek74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus De La Rosa
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November 08, 2018

Nico was very professional Nico my salesman was very professional and patient I was looking for a specific model and after walking the entire parking lot while it was drizzling More

by EsmeraldaBriseno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis McVade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johanna Castillo, Cory Pomeroy, Nico Castillo
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November 07, 2018

Friendly and helpful employees. Nico is awesome Helped us get in to a vehicle with a bad credit score. We were able to leave in a brand new vehicle the same night we walked in. No money down. More

by Garcia512
Recommend Dealer
Yes
Employees Worked With
Don Mayes, Nico Castillo, Marli Mondragon
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November 07, 2018

A great experience! The staff in general was exceptional,the sales and finace managers work hard to get you financed but Alex Endara went above and beyond to keep me comf More

by Hallbonniehall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Endara
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