Elevated Nissan

We were treated so we'll...in particular Poula Fayek treated us with warmth and respect. He was the reason we felt comfortable in purchasing our new Altima. We are long time Nissan owners, starting in treated us with warmth and respect. He was the reason we felt comfortable in purchasing our new Altima. We are long time Nissan owners, starting in 1994 with one of first Altimas. Since then we have owned a Versa, a Rogue, a 2nd Altima we bought new in 2012 and was a super car! In addition, my wife drives a 2012 Maxima. We are loyal Nissan fans and love spreading the good word. Thank you Poula Fayek and Robert in Finance! Bill Fenton Lenexa, Ks More

Based on the dealerships that I've been to, this was the best. I did not feel pressured in anyway. My salesman was very helpful and I found the perfect car for me too! best. I did not feel pressured in anyway. My salesman was very helpful and I found the perfect car for me too! More

tried to buy a used car found a car online came to look at it total cost for car 8000.00 was gonna put 3000.00 down finance the 5 i'm disabled make 1400.00 a month live with found a car online came to look at it total cost for car 8000.00 was gonna put 3000.00 down finance the 5 i'm disabled make 1400.00 a month live with family have NO bills payment would be 180 a month for 3 yrs they said i don't make enough to buy the car BUT OFFERED IF I PUT DOWN A THOUSAND MORE THEY WOULD GET ME INTO A JUNK 9 YRS OLDER..I MEAN xxx I JUST WANTED TO TRY TO BUILD MY CREDIT SINCE IT'S A 640 SCORE I WOULD NEVER BUY OR GIVE MY TIME TO HENDRICK WHAT A BUNCH OF MORONS!!!! More

Came in just looking for a vehicle and left with a brand new 2020 Nissan Rogue. Everyone was so nice and not pushy. Nick Tremonti followed up with me and showed me all the cool features. Only dealer in town new 2020 Nissan Rogue. Everyone was so nice and not pushy. Nick Tremonti followed up with me and showed me all the cool features. Only dealer in town with Lifetime warranty! More

Be wary of used cars Bought a 2017 Altima (3 yrs old) that was just passed the factory 3yr/36k mile warranty. I did not purchase any additional warranty as I figured the c Bought a 2017 Altima (3 yrs old) that was just passed the factory 3yr/36k mile warranty. I did not purchase any additional warranty as I figured the car would be good for at least a year (buying a Nissan from a Nissan dealership). Wrong. After less than 2k miles on the car the check engine light came on. Now it needs the air fuel ratio sensor & grill shutter unit replaced. Over $1200 worth of repairs for a car I just bought. Be very cautious of buying a used car from this dealership as they apparently don't go over their cars very well More

Great experience Had a great experience at the dealership and Nick Tremonti went through all the features of my new car and helped me setup my phone for Bluetooth. Ni Had a great experience at the dealership and Nick Tremonti went through all the features of my new car and helped me setup my phone for Bluetooth. Nice people. More

What a joke. Sales manager says he will have a used car sales person call me right back. He even read my number back to me. When??? Next year I guess???? sales person call me right back. He even read my number back to me. When??? Next year I guess???? More

Unnecessary, expensive repairs that don't fix anything I brought my 370Z in because the convertible top wouldn't open all the way. They told me it was a bad sensor and that it would cost $942.39 to fix an I brought my 370Z in because the convertible top wouldn't open all the way. They told me it was a bad sensor and that it would cost $942.39 to fix and kept my car all week. When I got the car back, the roof failed on the first try...just like before. I took it back in and left it for another day. They found that it was a piece of fabric that had come unstitched and was catching. To "fix" this they stapled the fabric in a few places with a desk stapler, that's it. I was never refunded any of the $942.39 that I paid for a sensor that was replaced for no reason. More

Disappointing End of Lease Experience Yahoo / Inbox My one star rating for Hendricks Nissan is based on my experience returning my 2016 leased Maxima. During the 3 years I leased the vehicle, I took exc My one star rating for Hendricks Nissan is based on my experience returning my 2016 leased Maxima. During the 3 years I leased the vehicle, I took excellent care of it. I made sure to get regular oil changes & scheduled mechanical maintenance was done timely. I took great care to keep the interior & exterior of the car meticulous. At the end of the lease I was due a refund from Hendricks for the cancelled oil change package that I did not use (I paid for oil changes myself). When I requested the refund, I was initially given the runaround and told I was not owed a refund. After speaking to a manager, I was told that I would have to come into the dealership to sign paperwork AND that there would be a $50 cancellation fee deducted from what I was owed. I was NEVER told any of this in the beginning… only that I would receive a refund for the package if I did not use it. Now 4 weeks from signing the cancellation paperwork, I am STILL waiting for the refund. Finally, on top of the mishandling of oil change contract refund, I just received notice that I OWE them a $431.04 disposition fee!!!! I was never told there would be additional money due at the end of my lease. I was true to my commitment to the lease by making my payments in full & on-time. I also returned the car 6K miles under the 36K mile limit AND turned it in early. So I do not deserve the very poor customer service I am now receiving. I would NOT recommend Hendricks Nissan to anyone. Obviously after getting what they wanted, they feel no obligation to be customer service friendly. More

The service center will never call you back. Ever. I brought my car in a MONTH ago and they needed to order a part. They told me it would take 2-3 days to get the part in. Well... let me back up to t I brought my car in a MONTH ago and they needed to order a part. They told me it would take 2-3 days to get the part in. Well... let me back up to the day I dropped my car off. I dropped it off first thing in the morning and figured I'd get a call sometime by the early afternoon. Nothing. So finally around 4 I called them to see what was going on. I was put on hold for 45 minutes. Yes, 45 minutes. This was after calling a few times and having no one answer the phone. When they finally got on the phone there was no apology, no nothing. So, I waited a week to call them back for my part that was supposed to take 2-3 days figuring it would be enough time. Again, I couldn't get anyone on the phone so I gave up. I waited 2-3 weeks before even calling again. When I did (after being on hold for a long time again) I was told that the person that was working with me no longer worked there. They told me that someone would call me back that day and give me an update on whether or not my part that had been ordered had come in. This is 7 days later. I finally called them again. For once I was not put on hold and I was told that yes indeed my part had come in. Yikes. On top of it all they seem to have a nice combination of a rude attitude and incompetence. I've been lucky enough to not have to get warranty work done so my experience with getting my car repaired is at private businesses like Mission Auto. I'm used to getting communication the same day and very quickly and always being kept in the look with what is going on. They treat you well because they want your business. Dealerships are not in the same position so I guess that's why their customer service is beyond terrible. I finally have an appointment but I'm reading in the other reviews that this is meaningless and they will take walk ins ahead of me anyway so I'm thinking about scrapping it all and going to the Nissan dealership in Olathe because their ratings are so much higher. More