My one star rating for Hendricks Nissan is based on my experience returning my 2016 leased Maxima. During the 3 years I leased the vehicle, I took excellent care of it. I made sure to get regular oil changes & scheduled mechanical maintenance was done timely. I took great care to keep the interior & exterior of the car meticulous. At the end of the lease I was due a refund from Hendricks for the cancelled oil change package that I did not use (I paid for oil changes myself). When I requested the refund, I was initially given the runaround and told I was not owed a refund. After speaking to a manager, I was told that I would have to come into the dealership to sign paperwork AND that there would be a $50 cancellation fee deducted from what I was owed. I was NEVER told any of this in the beginning… only that I would receive a refund for the package if I did not use it. Now 4 weeks from signing the cancellation paperwork, I am STILL waiting for the refund. Finally, on top of the mishandling of oil change contract refund, I just received notice that I OWE them a $431.04 disposition fee!!!! I was never told there would be additional money due at the end of my lease. I was true to my commitment to the lease by making my payments in full & on-time. I also returned the car 6K miles under the 36K mile limit AND turned it in early. So I do not deserve the very poor customer service I am now receiving.
I would NOT recommend Hendricks Nissan to anyone. Obviously after getting what they wanted, they feel no obligation to be customer service friendly.