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Elgin Chrysler Dodge Jeep Ram - Service Center

Streamwood, IL

4.1
95 Reviews

95 Reviews of Elgin Chrysler Dodge Jeep Ram - Service Center

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June 05, 2025

Brought my car in for service for two issues, they resolved the first issue and are completely ignoring the secondary issue because no one seems to be listening to me on how to recreate the issue. My More

by natalieh8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Barry, Adrian
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Jun 06, 2025 -

Elgin Chrysler Dodge Jeep Ram responded

Thank you for sharing your experience. I understand your concerns regarding the difficulty in recreating the second issue and how communication gaps can make the process more frustrating. At Elgin Chrysler Dodge Jeep Ram, we’re committed to thorough diagnostics and clear communication throughout the service process, and I appreciate your patience as the team continues to work with you on this matter. Please feel free to reach out to me directly if you'd like to discuss this further. Your satisfaction is important to us. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027

May 30, 2025

They Kept me informed of status of my car and was pleasant to deal with. More

by Matt.gnutek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Riley
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May 30, 2025 -

Elgin Chrysler Dodge Jeep Ram responded

Thank you for your positive review, Matt! We appreciate your feedback and are glad to hear that you felt informed about the status of your car and had a pleasant experience with us at Elgin Chrysler Dodge Jeep Ram. We look forward to assisting you again in the future! Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027

May 07, 2025

customer service agent was so friendly, service was quick and thorough, always makes my experience enjoyable! More

by snixma8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Medina, David Popiel
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May 08, 2025 -

Elgin Chrysler Dodge Jeep Ram responded

Thank you for your kind words! We at Elgin Chrysler Dodge Jeep Ram are thrilled to hear that you had such a positive experience with our friendly customer service agents and that our service was quick and thorough. We strive to make each visit enjoyable for our customers. We look forward to seeing you again soon! Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027

April 30, 2025

Excellent work done on my 2011 Grand Cherokee that I purchased from Feeny Jeep. Brand new. More

by jimtootsie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Edwards
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Apr 30, 2025 -

Elgin Chrysler Dodge Jeep Ram responded

Thank you for your fantastic review! We're thrilled to hear that you had an excellent experience with your 2011 Grand Cherokee at Elgin Chrysler Dodge Jeep Ram. It's always our goal to provide top-notch service, and we appreciate your kind words. We hope to see you again soon and enjoy your drive! Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027

April 13, 2025

The service department was professional and friendly. They gave me updates and were honest what my vehicle needed. More

by Pamela Wendt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Rehman, Christian Olvera
Report | Print
Apr 15, 2025 -

Elgin Chrysler Dodge Jeep Ram responded

Thank you, Pamela, for your fantastic review! We appreciate your kind words about our service department at Elgin Chrysler Dodge Jeep Ram. It's great to hear that you found our team professional and friendly while keeping you informed about your vehicle's needs. We look forward to seeing you again for your next service! Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027

March 28, 2025

Attention to detail, clear communication, step by step information about what they were doing to fix my car. More

by Christina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David, Ray Rehman, Christian Olvera
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Apr 02, 2025 -

Elgin Chrysler Dodge Jeep Ram responded

Thank you, Christina, for your wonderful review! We're thrilled to hear that you appreciated our attention to detail and clear communication regarding your vehicle's repairs. At Elgin Chrysler Dodge Jeep Ram, we strive to keep our customers informed every step of the way. We look forward to assisting you again in the future! Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027

March 21, 2025

excellent, the personal service is very good thank you, they are the best and friendly More

by Karina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah, Yariana and Juan , Ray Rehman, Christian Olvera
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Mar 24, 2025 -

Karina responded

all team the dealer jeep, are professional and efficent.

Mar 25, 2025 -

Elgin Chrysler Dodge Jeep Ram responded

Thank you for your fantastic review, Karina! We're thrilled to hear that you experienced excellent personal service at Elgin Chrysler Dodge Jeep Ram. Our team takes pride in providing friendly and attentive care, and we truly appreciate your kind words. We look forward to seeing you again soon! Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027

Mar 25, 2025 -

Karina responded

They are all always willing to help me and communicate with me in my language.

January 31, 2025

Worse experience with services. Bad communication and also rude when talking to customers. Made an appointment Monday morning didn’t get my car fixed till the next day in the aftern More

by stephania ramos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ray Rehman, Christian Olvera
Report | Print
Feb 03, 2025 -

Elgin Chrysler Dodge Jeep Ram responded

Thank you for sharing your experience with us, Stephania. I understand the frustration you've faced regarding the service and communication at Elgin Chrysler Dodge Jeep Ram. It's concerning to hear that your vehicle's issues weren't resolved promptly and that you missed work because of this. We appreciate your feedback, and I encourage you to reach out to me directly so we can work towards a solution for you. Your satisfaction is important to us, and we want to ensure your concerns are addressed. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027

December 29, 2024

Quick service with a convenient waiting area. Everyone I dealt with was very friendly. I would return. More

by BP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quan
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Dec 31, 2024 -

Elgin Chrysler Dodge Jeep Ram responded

Thank you for your wonderful review! We're thrilled to hear that you enjoyed our quick service and friendly staff at Elgin Chrysler Dodge Jeep Ram. We appreciate your feedback and look forward to welcoming you back for your next visit! Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027

December 14, 2024

Great communication. Fast service. They were done before I was even home from my event. More

by daniel.koste
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Rehman
Report | Print
Dec 17, 2024 -

Elgin Chrysler Dodge Jeep Ram responded

Thank you for your kind words! I'm thrilled to hear that you experienced great communication and fast service at Elgin Chrysler Dodge Jeep Ram. It’s always our goal to make things as efficient as possible for our customers. I look forward to serving you again in the future! Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027

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