I purchased a used car in August of 2018, to have it break down two months later. A shifter cable was the first account, which was not functioning properly from the moment it was bought, I figured it was from not being in use, as in not being driven.
I call the lot to speak with a manager, only to recieve voicemail after voicemail, with absolutely no return call given. The new girl at the desk had to literally get up and find a human, who did eventually call me back.
It was Jeff, the salesman who sold me the vehicle. The salesman who sold me a flooded vehicle (convertible) which no records can be obtained for any such incidents. The salesman who sold me a vehicle that had been serviced multiple times up to the month (July) prior to my purchase per the carfax, but can not produce any evidence of what was serviced. The salesman who sold me a vehicle with a near lifeless battery, yet I have been told the car was "inspected" every time I mention the next thing needing to be fixed.
Jeff continues to demean me throughout our entire conversation, in which he blames the finance company for all my problems ?? He also states that I can not bring my car ANY where else to have it serviced, because they in return would no longer take responsibility of the car going forward, this in fact is untrue, which resulted in me paying a $140 tow to have it taken ONLY to them. They fought me with the reimbursement for the tow, which they ultimately refused to pay. Jeff then proceeded to give me a disconnected number to the cooperate office, after I had asked to speak to someone about how he was mistreating me. I had to in return call the front desk, and get the correct number. I called coorperate, there has been no response.
I had asked to specifically have a manager call me, yet I am being harassed by the man who sold me the car ?? His name is Jeff Sunderlage, I would avoid him if you happen to stumble into this scam dealership. His manager Jason isn't any better, and neither is Rick. They all work in sales, and they are all in the business of being dishonest.
After they fix the shifter cable, before I can even leave with my vehicle, they tell me the battery isn't keeping a charge. The battery was the second problem with the car. They claimed it to be a dead battery. They said they could only start my car with a jump, but because it stayed running, it wasn't the alternator. I was then offered to have it replaced for over $200. After they got me for the $140 tow, the $300 for my cable shifter (which they claimed to meet me half way with from a $600 total bill, but the receipt read $396 total bill, so I still payed it all pretty much) all of this happening within the same day, two months from the car being bought. Needless to say, I purchased my own battery, and I also installed my own battery, myself, for $54. Once the car was jump-started and driven home, it started just fine with the key (they claimed it would not start with the key, only with a jump) I still changed the battery, as they sold me an almost dead battery anyhow.
Those are where my complaints stand as of October going into November 2018.
They lured me into their business by pricing the car with a discount, only to upchage me almost $2,000 once in the office. Multiple people came to tell me "we are sorry, but it was the websites mistake, which we have no control over" and "we will send a retraction letter for the websites mistake".. just so everyone knows, I still have the evidence, to numerous websties with the sale price included. Make sure to do the same. They charged me over $1,000 for an interior protection, saying it was required. The finance personnel charged me for an OPTIONAL GAP insurance of $900, which he expressed was required. But then later conveniently forgot to offer me an extended warranty for the vehicle itslef, which would have saved me from paying the repairs and expenses above.
Every employee who works in sales, has an arrogant attitude, rude with verbal insults and retorts. And they run you around in circles while you ask questions, as to lead you down and endless path with no answers.
Please do yourself a favor, turn back towards the door you walked in, and walk right back out. Put that car lot in the rearview mirror, and never look back. Because those stories you always hear about people buying lemon cars, Elgin Chrysler Jeep Dodge Ram of Elgin, Illinois, is a creator of such stories.
And for as long as I have the lemon car they sold me, I will continue to build a legal case against them.