Elgin Chrysler Dodge Jeep Ram - Service Center

Ready for me at my scheduled time. Staff was very attentive. Work was completed timely and the facility was very nice while waiting. Staff was very attentive. Work was completed timely and the facility was very nice while waiting. More

Told me a part went bad that I had been replaced less than a year ago and was under warranty, and was not in stock, the adviser said that I could come in the following Wednesday, when I was available, than a year ago and was under warranty, and was not in stock, the adviser said that I could come in the following Wednesday, when I was available, when i arrived for the second time, the adviser that said he would be there was not there so talked to another adviser who stated I did not have an appointment, he check and said I was not secluded for an appointment the part was never ordered due to to it was in stock, so I made another appointment to come in when I could. When I came in and they replaced the part they stated that another part went bad due to the faulty parts that was installed and want to charge me over a thousand dollars to replace that part that the adviser claimed went bad, I feel if the part when bad due to a faulty part you put in it should or replace or prorated. Every time I come here there is an issue. I’m done with this dealership More

DO NOT GO HERE! This place is by far the most unprofessional dealership I've ever had to encounter. Just got hunged up on by Peter Marron because I gave an honest fe This place is by far the most unprofessional dealership I've ever had to encounter. Just got hunged up on by Peter Marron because I gave an honest feedback on their survey earlier today. One year dealing with the same issue, going back and forth, and now I have the end of day tomorrow to pick up my car because I gave an honest feedback. GOOD LUCK getting major repairs done under warranty with this place! They have the "if you don't like it go somewhere else" attitude. More

Very professional and friendly staff Quality of work Waiting area is great! I've been going there for years. It's always been a good experience work Waiting area is great! I've been going there for years. It's always been a good experience More

Roberto in the service department was fantastic. Great personality and extremely knowledgeable. His explanation of everything that needed to be done was on point. Car is running great. He is an expl Great personality and extremely knowledgeable. His explanation of everything that needed to be done was on point. Car is running great. He is an explanatory employee and a plus for Elgin dealership. Thank you very much. More

This dealership did not deserve any stars ! !!!! Bad dealership !!!!! We bring RAM for appointment and they NOT work on truck for whole day and they don't even bother to call !!!!! Bad choice !!!! Bad dealership !!!!! We bring RAM for appointment and they NOT work on truck for whole day and they don't even bother to call !!!!! Bad choice for dealership !!!! Try luck with other ones !!!!!! More

I had a recall on a feul line. Communications with textx and phone calls were excellent. Even though item was backorder, they finished the work before their predicted time. Thank Communications with textx and phone calls were excellent. Even though item was backorder, they finished the work before their predicted time. Thank you! More

If you are wondering if this dealership has turned around yet. I have bad news. They take minimum a week to look at your vehicle with an appointment and will be rude to you during it! I was hoping the shop w yet. I have bad news. They take minimum a week to look at your vehicle with an appointment and will be rude to you during it! I was hoping the shop was caught up by now after a year of being backed up but NOPE! Instead they decided to get rid of their entire old team of advisors who were actually helpful and the shop is still backed up. With the old employees, I didn't mind driving the extra distance and spending a little bit for my vehicle because they communicated everything and helped me out! Now, I get dirty looks and am ignored by this department! Specifically, there were two gentleman who used to sit together at the end of the row of desks. One with tattoos and a younger one with black hair. Both were great at communicating everything and always seemed like they worked together as a team to provide me and husband the best service. With everyone gone now we will be taking our vehicle to a different CDJR closer to us! More

Horrible service department. On hold for over an hour trying to get an update on my Jeep I dropped off two weeks ago. Still no answer. Read the reviews on yelp on this place, it’ On hold for over an hour trying to get an update on my Jeep I dropped off two weeks ago. Still no answer. Read the reviews on yelp on this place, it’s horrible. More

Been looking for a part replacement for a slightly damaged fender for a very long time. Abdulla searched for it, ordered it, and perfectly managed my whole experience with the repair. It was one of t damaged fender for a very long time. Abdulla searched for it, ordered it, and perfectly managed my whole experience with the repair. It was one of the best experiences I have ever had at a dealership in my life because what was a complex repair turned into a surprisingly quick and relaxed experience. More