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Elgin Chrysler Dodge Jeep Ram - Service Center

Streamwood, IL

4.2
102 Reviews

102 Reviews of Elgin Chrysler Dodge Jeep Ram - Service Center

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October 02, 2022

Went for an oil change. This is my second visit there. Service was quick and staff was very professional/polite. More

by Morty56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service dept
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Oct 05, 2022 -

Elgin Chrysler Dodge Jeep Ram responded

I truly appreciate you taking the time to write about your experience at our service department. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027

September 16, 2022

This is by far the worst service department I have ever experienced. They never answer the phone. Never update you on your vehicle repair status. In fact I had to call from a blocked number to get them to More

by jpackard
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Christian, Ray(manager)
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Sep 20, 2022 -

Elgin Chrysler Dodge Jeep Ram responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027

Nov 06, 2022 -

jpackard responded

Christina I appreciate the act of concern on here however every time I attempt contact I can never reach anyone. I’ve attempted to contact the dealer and management numerous times with no such luck. No one there cares about customer service. Having been in the business myself for many years it’s honestly baffling to me that your dealer is even in business.

September 09, 2022

Joe was great! He greeted me at the Service Entrance, grabbed the keys, and took care of everything. He kept me informed every step of the way and got me back on th More

by George
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Dibella
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Sep 14, 2022 -

Elgin Chrysler Dodge Jeep Ram responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and I appreciate everything that they do. I will be sure to pass on your very kind compliments and I encourage you to call or stop by if there is anything else that I can do for you. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027

September 05, 2022

The service writer took to listen to the problems I was having with my car and took special note to make sure my lifetime warranty was considered in any repairs. More

by Cathybay66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ibraheem al-Wari
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Sep 09, 2022 -

Elgin Chrysler Dodge Jeep Ram responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027

July 31, 2022

Service is the worst. STAY AWAY !!! They haven't got a clue just replacing parts hoping it's correct. More

by Tslowik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Abdullah
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Aug 02, 2022 -

Elgin Chrysler Dodge Jeep Ram responded

Tslowik, we appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027

Aug 02, 2022 -

Tslowik responded

After spending $3500 in repairs for and engine light problem the engine light is still on. Rescheduled to have it resolved but after having the car for a day an a half they never even looked at my car. Then a few days later got a call and they wanted to resolve the problem so scheduled to drop car off on wed. and pick up the following Tues. AM 1st thing. never got a call about the issue so i called on Friday late afternoon and nobody had looked at my car again so they said they would call back . About 45minutes later got a call and said my O2 sensor was bad which was not the case so I said leave it alone and i will pick up my car Tues. AM Tuesday AM arrived at 7:50am and they had lost my key so 45min later they found it. This dealerships service is the WORST and they think the customers are idiots. Its the opposite.

June 01, 2022

Very polite dealer staff and the service department was quick to complete my oil change and calibration update More

by Morty56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Jun 06, 2022 -

Elgin Chrysler Dodge Jeep Ram responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027

May 16, 2022

The service manager Datren is incompetent and unprofessional. I run a fleet of 70 vans and have never been treated so poorly More

by doug
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Darren service manager
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May 18, 2022 -

Elgin Chrysler Dodge Jeep Ram responded

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so I can discuss your experience and learn more. I look forward to hearing from you. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027

March 26, 2022

Fast and very friendly service. Servicio rápido y amigable. Jeep all the way! Amo mi jeeepeta More

by anaya222003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Garner
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Mar 30, 2022 -

Elgin Chrysler Dodge Jeep Ram responded

Anaya, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027

Mar 30, 2022 -

Elgin Chrysler Dodge Jeep Ram responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I am ecstatic to hear that you enjoyed your experience. I appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027

March 22, 2022

Always have been professional and friendly when servicing my Jeep. They know what they're talking about. Good snacks while you wait, More

by angela
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Garner
Report | Print
Mar 25, 2022 -

Elgin Chrysler Dodge Jeep Ram responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027

March 12, 2022

Another great experience at Elgin Chrysler Dodge Jeep. Marty took care of me in the Service Department. Great customer Service. More

by Vicalfe7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marty
Report | Print
Mar 16, 2022 -

Elgin Chrysler Dodge Jeep Ram responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027

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