Elgin Chrysler Dodge Jeep Ram - Service Center

I purchased a 2021 Jeep Cherokee from this dealer I purchased a 2021 Jeep Cherokee from this dealer back in the fall of 2020, and had a good experience with the sales team, but when I took my ne I purchased a 2021 Jeep Cherokee from this dealer back in the fall of 2020, and had a good experience with the sales team, but when I took my new Jeep in for it’s first service at the Elgin Chrysler, Dodge, Jeep, Ram service department yesterday evening, my positive feelings toward this dealer were abruptly halted! From the moment I drove into this dealer’s garage, I could tell it was not going to be a good experience! I picked up nothing but crappy attitude off of the service department customer service representatives. I was ignored by, and generally treated by two fellas in the service department at Elgin CDJR as though I was more of an inconvenience to them than a valued customer! This interaction with the service department at Elgin CDJR involved a series of passive slights reflected mostly in the attitudes of members of the service team, that convinced me that I’d rather have my car serviced elsewhere or do it myself! Before even finishing the check-in process, I told these two crabby so called customer service reps to give me my keys and open the door so I could be on my way! Needless to say, I won’t be doing business with Elgin Chrysler, Dodge, Jeep, Ram any longer! More

The service I received was quick and super easy! Everyone in the service department and at the cashier's desk was very friendly and helpful. in the service department and at the cashier's desk was very friendly and helpful. More

Friendly, prompt and efficient service department. Chris, who is the SRT mechanic specialist, is second to none! His knowledge is appreciated and his service is excellent. who is the SRT mechanic specialist, is second to none! His knowledge is appreciated and his service is excellent. More

Ankeet Patel (service manager) deserves 5+ stars; he made my experience with them a great one, and I would definitely return just because of him! my experience with them a great one, and I would definitely return just because of him! More

Matthew went out of his way to assist me with my service problem. Work was completed in a timely manner. I would return for service. problem. Work was completed in a timely manner. I would return for service. More

Great service and fantastic value. Cody Tucker and Ankeet Patel are always professional and friendly and offer great advise to maintain our vehicle. The new facility is also great. Patel are always professional and friendly and offer great advise to maintain our vehicle. The new facility is also great. More

THIS IS THE WORSE PLACE TO GO TO FOR REPAIRS! DO NOT TAKE YOUR CAR THERE... YOU HAVE BEEN WARNED. Customer service SUCKS. DONT GO THERE YOUR CAR THERE... YOU HAVE BEEN WARNED. Customer service SUCKS. DONT GO THERE More

Another excellent experience with service. Courteous, timely with updates on repair turn around time, and professional. Cody Tucker was outstanding. Thank you for a job well done with my Grand Cherokee!! timely with updates on repair turn around time, and professional. Cody Tucker was outstanding. Thank you for a job well done with my Grand Cherokee!! More

I was planning on purchasing a used vehicle from them tomorrow and they sold it after telling me it was on hold. They ran my credit, approved me, and I said I would be there on Friday to take delivery tomorrow and they sold it after telling me it was on hold. They ran my credit, approved me, and I said I would be there on Friday to take delivery. So now I have a ding on my credit report and no car. Disingenuous business practices abound clearly. More

I was just in there tonight to get another opinion on a 2015 Durango rt that I purchased at their affiliated dealer Hyundai. And let me tell you, these people at the service drive are amazing! They helped 2015 Durango rt that I purchased at their affiliated dealer Hyundai. And let me tell you, these people at the service drive are amazing! They helped me out and proved my thoughts and concerns on my durango that the Hyundai dealer was refusing to agree too. Rachel, Max, and Shawn where very helpful and took my vehicle even when there was a few mins left to closing. I will definitely be going back there for future services. More