Elgin Chrysler Dodge Jeep Ram - Service Center

Poor Service and very old and worn dealership Very disappointed with the service provided by this dealership. Had to take my car in for warranty service numerous times and they could not solve th Very disappointed with the service provided by this dealership. Had to take my car in for warranty service numerous times and they could not solve the problem. Each time I took the car in they had the car for an entire week (with no service loaner) and I had to call EVERY day to try and get a status. Extremely frustrated with the service techs and their lack of communications. Tried getting resolution with their service manager and nothing happened. Will avoid and will NOT recommend. More

Car Battery replacement I was very happy with the service I received. From the time I arrived my service advisor Trevor Dexter/156 was very helpful. He explained the whole I was very happy with the service I received. From the time I arrived my service advisor Trevor Dexter/156 was very helpful. He explained the whole process to me. I asked for them to test my battery first. After it was tested Trevor came and explained how they tested it and the outcome. Because of the great service I got, I had the dealership put in a new battery for my car. Every time I go to the service department, they have been very helpful and explained everything very professionally to me. More

Great service. My Jeep overheated. I was terrified. Called service dept.from on the road. He told me what to do to get it there, it was taken in without an appointm My Jeep overheated. I was terrified. Called service dept.from on the road. He told me what to do to get it there, it was taken in without an appointment. It was the thermostat. It got fixed in a timely manner and I was treated with courtesy and respect. Great place to do business. More

The service department is the best!! My 2002 Jeep had a very rare electrical problem. The Feeny technicians worked with the Chrysler corporate technicians and figured out how to fix the My 2002 Jeep had a very rare electrical problem. The Feeny technicians worked with the Chrysler corporate technicians and figured out how to fix the car. It took tons of time to diagnose and fix, but Feeny was amazing and did NOT charge me for all of those hours. The owner of the dealership got involved to make sure I was happy and that the car was safe. I highly recommend this dealership. They really cared and made sure the job was done well. More

service fee Hasn’t been the best experience charging $120 diagnostic fee for a diagnoses that was given already, and other dealers will not charge for it , custom Hasn’t been the best experience charging $120 diagnostic fee for a diagnoses that was given already, and other dealers will not charge for it , customer service none More

This is my first service visit to what is a local, relatively small Jeep dealership close to my home. I previewed reviews before taking my truck to Feeny's service department. There were negative comm relatively small Jeep dealership close to my home. I previewed reviews before taking my truck to Feeny's service department. There were negative comments which caused me to hesitate. Still, I like to make my own judgments. First impressions are that Feeny is a small operation that's eager for business. Christian Olvera in particular was very professional / helpful. I'll post an update if I run into problems with this dealership but right now, I believe Elgin needs Feeny and Feeny needs local patrons. I look forward to doing business with this dealer/service department in the future. I hope others in the Chicago Northwest Suburbs feel the same. You'll get personal service here. P.S. Love my Grand Cherokee. My first Chrysler product. No regrets so far. More

They are the worst dealership that we have dealt with.They sold us two lemons one was traded back to them for the second lemon they refused to repair anything after purchase on the second vehicle.I with.They sold us two lemons one was traded back to them for the second lemon they refused to repair anything after purchase on the second vehicle.I would not recommend them to anyone. More