Elgin Hyundai

Worst car buying experience ever. Took my daughter in to buy her first car after seeing a Certified 2023 Santa Fe SEL AWD advertised online on 6/16/23. After test driving and sittin Took my daughter in to buy her first car after seeing a Certified 2023 Santa Fe SEL AWD advertised online on 6/16/23. After test driving and sitting down to discuss numbers, the price skyrockets like $10,000. Adding in all kinds of extra junk that we don’t want like a couple of thousand to shampoo the carpets and sanitize the interior. But what really got me was that they were charging me for Certification. They advertised the car as “Certified”, and then they want me to pay for it. We went back and forth and I told them I was not going to pay for it. They finally agreed to remove it and we have our price. Then they make us sit and wait for the finance guy for over two hours. After all that, we find out that the car seems to only have one key fob. The salesman tells me this happens often and it’s probably in the Service Department somewhere…they will look for it and let us know when it shows up. Of course it does not and then they want me to pay for the second fob. I find a Hyundai document on the web that is the official checklist they use to “Certify” a used vehicle and it clearly shows on line #66 there must be two remotes. I send this document to the salesman and tell him they need to provide the fob, but he says the manager will not do it because we did not “pay” for the certification. Remember they advertised the car as “Certified”. How did it get certified without two fobs? The Hyundai checklist document also says that all items must be completed, signed by a responsible person, and a copy of the checklist saved in the vehicle’s service history file. The salesman felt bad but said it was all up to the manager and he would not cover the cost of the fob (over $600 to buy it from them and have it programmed). Stay away from this place!! More

Where to even begin. If I could give negative stars on how this dealership operates and treats customers, I would. To start I purchased a used 2017 vehicle which was adve If I could give negative stars on how this dealership operates and treats customers, I would. To start I purchased a used 2017 vehicle which was advertised online as certified and told to me was certified as they also added a certification fee to which I later found out was completely untrue, they are saying the certification fee added was for the 100k powertrain warranty(we were told this warranty carried over to us not that we purchased it). I also had to bring it to the nearest dealership to check it over since something felt off while driving and I was shocked to hear that just 3 weeks after having the vehicle it was unsafe to drive without a repair. Then come to find after trying to figure this out with the manager that the car had a newly manufactured engine replacement which was never once reported or disclosed to us in any way both after we asked what things were done to the car in terms of service and it was also never listed on the Carfax. A week after purchase we had to bring it back for a detailing appt, they had the car for 6 hours and it still was dirty in several areas and not properly detailed and once we returned home discovered they didn't put the mats back into the car that I had purchased myself. It took weeks to get this resolved and have them shipped to me as I live nowhere near the dealership but not before the salesman called and basically told me I needed to give a 5 star google review for him and his manager so he could ship my own mats back to me! All I've asked is the certification fee to be refunded to me as well as the 100k powertrain warranty to be honored as we were lied to and told it was something that we had and how the car was clearly not certified. The manager has offered to just take the car back and try to give me another and once I provided proof of what we were lied to about said he could no longer help me further to make this right. More

Be wary of this dealer. Arranged to come in and buy a car with an appointment and multiple emails and phone calls. When I arrived they raised the price of the car by $7k wit Arranged to come in and buy a car with an appointment and multiple emails and phone calls. When I arrived they raised the price of the car by $7k with undesired extras and a “market adjustment” that was not disclosed on their website. Waste of time and a bait and switch. More

Crooks they stated they would sell for MSRP they then added $3400 in add in that they would not remove even though the car had not arrived. In my 40 years of buying cars they were my worst experience added $3400 in add in that they would not remove even though the car had not arrived. In my 40 years of buying cars they were my worst experience More

Irresponsible, no coordination between departments, they called me twice for inspection but vehicle was not ready. They posted acura mdx for sale but actually it not available. Manager told me would be called me twice for inspection but vehicle was not ready. They posted acura mdx for sale but actually it not available. Manager told me would be available in a week but about 3 weeks has been passed and I'm waiting his call. More

I had a wonderful experience buying a car from here. Mike mean made everything very easy and transparent. Mike mean made everything very easy and transparent. More

If there were 10 strs, we would give our Andy and Abbas more. What a pleasure to deal with Andy for our purchase and Abbas for our payment. Thanks for making a car purchase pleasant and understandable. more. What a pleasure to deal with Andy for our purchase and Abbas for our payment. Thanks for making a car purchase pleasant and understandable. More

The General Manger needs a lesson in Customer Service! He was not only RUDE but TALKED OVER ME and then HUNG UP ON ME! Very surprising this dealership is in business! NO ONE should be spoken to like th He was not only RUDE but TALKED OVER ME and then HUNG UP ON ME! Very surprising this dealership is in business! NO ONE should be spoken to like that! I am THE CUSTOMER! He has left me no choice but to go to his boss and I won’t stop there! Better Business Bureau, Attorney General and Hyundai Consumer Affairs! The issue with the car is the least of their problem now! More

I can’t believe Bob Loquercio would employ a General Manager like Mike Meah for over six years! They mustn’t care any more about customer service than he does. Mike is an arrogant, loud mouth ( talked Manager like Mike Meah for over six years! They mustn’t care any more about customer service than he does. Mike is an arrogant, loud mouth ( talked over my wife on the phone and told her “ you listen to me” and then hung up on her when he was done ranting at her) . Mike has a history of speaking to women as that is way he has spoken to my niece who bought a car from Elgin Hyundai! Sad to say the car spun a main bearing after in burned all the oil after she only drove it 2000 miles. After a month she has had no restitution!!! We have a video recording of Mike Meah ranting at her. Telling her he “won’t do anything on her car until she took down the bad review she gave him”! Arrogance at its finest! Reviews are there FOR A REASON! I would never buy a car from any of their dealerships as there are many great car dealerships to work with in Naperville and North Aurora, and Tinley Park. More