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Elgin Hyundai - Service Center

Elgin, IL

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21 Reviews

21 Reviews of Elgin Hyundai - Service Center

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November 11, 2021

This is the most unprofessional dealership my wife and I have ever dealt with. The GM, Mike Meha, allowed an employee to smoke in our brand new car, then said we were lying About the smoke smell, even after More

by Lancejones8
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Jim Selig
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Quevedo
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Kang
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Wencewicz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Carroll
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Howell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Meah
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Rosa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Vlagos
1.0
This rating includes all reviews, with more weight given to recent reviews.
October 18, 2021

Nothing I like better then to be put on hold for extended period of time by there service department. But it's my fault for buying a car at Elgin Hyundai. I will not make that mistake again. My suggestion is More

by Ticked off
Overall Experience
Recommend Dealer
No
Employees Worked With
David Kang
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Rosa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Vlagos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2021 -

Ticked off responded

This Elgin Hyundai dealership doesn't care about you after the sale. They don't answer the phone for service. Nothing better than to be put on hold and then disconnect over five times this morning. I gave up on getting a response from Elgin Hyundai. I am sorry I even considered buying a Hyundai from them. after buying 4 new Hyundai s. At other dealership I moved closer to Elgin Hyundai. Big mistake buying there, it won't happen again.

September 24, 2021

Watch out for the Elgin Hyundai service department. They made me pay $78 for an oil change that should have been free under the Hyundai complementary maintenance program. Plus, the estimate they gave me fo More

by Ripped off
Overall Experience
Recommend Dealer
No
Employees Worked With
Jorge Quevedo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2021 -

Elgin Hyundai responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact me at your convenience. Jenni - CSI@BLAUTOGROUP.COM - 847.628.2845

July 19, 2021

Stay away from this place. They are crooks. My wife took her car to them when the rearview camera stopped operating. Without doing any research on her warranty, they told her it was not covered. I ca More

by JP
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Jorge Quevedo
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Kang
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Carroll
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Howell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Havansek
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Rosa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Vlagos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Polite
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Craig
May 08, 2020

Got an oil change as usual... was quoted for new brakes because they were at 4mm(which is on low end). Took to another mechanic and found out pads were fine and had 7/8mm left! I called and talked to Jim i More

by Adom43
Overall Experience
Recommend Dealer
No
Employees Worked With
Jim
November 10, 2019

First time service was horrible. This year we finally decided to join the Hyundai family and decided to lease one of you're vehicles, 2019 Black Edition Tuscon. Few days later we More

by patricia34
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Jorge Quevedo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry Rosencrants, Jose Reynoso
Nov 24, 2019 -

Elgin Hyundai responded

We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact me so we can address and remedy your concerns. Jenni - CSI@BLAUTOGROUP.COM - 847.628.2845

Dec 11, 2019 -

patricia34 responded

You're services will be no longer needed. Learn to take care of customers needs and concern.

November 01, 2019

Joe in service is professional, knowledgeable, and listens to your concerns, and is very friendly. I highly recommend you have your car serviced herr and ask for Joe. More

by Genesismitch
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Joe Ballin
Nov 04, 2019 -

Elgin Hyundai responded

Genesis, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our sales team, and we are thrilled to know Joe went above and beyond to help you find a vehicle that was right for you. If you have any additional comments and/or questions, please feel free to contact us directly! Jenni - CSI@BLAUTOGROUP.COM - 847.628.2845

October 02, 2019

Great service from Jon G ext 2401 Nobody likes having to come in for service. Jon G. did a great job of helping me with a throttle sensor issue. He was professional and pleasant to More

by Jim S
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jon G.
Oct 13, 2019 -

Elgin Hyundai responded

Hi Jim and thank you! We can't tell you how much we appreciate your customer loyalty! Jenni - CSI@BLAUTOGROUP.COM - 847.628.2845

July 17, 2019

Work with the best! Jeremy has been a huge help with making sure my needs are met when I visit Elgin Hyundai. He's extremely professional and will work hard to make sure More

by STJADEN02
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Rosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Ballin, Brian Craig, Larry Rosencrants
Jul 19, 2019 -

Elgin Hyundai responded

Thank you for taking the time to let us know how awesome your experience was with Jeremy. He truly cares for all his customers. We look forward to working with you again! Best, Jenni - CSI@BLAUTOGROUP.COM - 847.628.2845

September 10, 2018

Was greeted immediately when walked in to the garage area. Online appointment was extremely easy, treated respectfully from the minute I walked in and had a comfortable, short wait for my oil change. Overall More

by Sandra
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jose Reynoso
Sep 11, 2018 -

Elgin Hyundai responded

We are so glad we could take care of all of your needs! Thank you for giving this feedback; we will be sure to share it with the team! Sincerely, Jenni - CSI@BLAUTOGROUP.COM - 847.628.2845

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