Elgin Kia

I felt very comfortable with the friendly atmosphere . kostya was very good and informative regarding our purchase kostya was very good and informative regarding our purchase More

The dealership was clean, organized, and very welcoming. Kostya has sold my family and I many cars throughout the last decade and he has always worked miracles for my family and I. I hope to continue gettin Kostya has sold my family and I many cars throughout the last decade and he has always worked miracles for my family and I. I hope to continue getting more vehicles from Kostya for the rest of my life and will always recommend him for his professionalism, kindness, and willingness to get you the best deal. He’s unlike any other cars salesman you’ll ever meet! More

Arrived and worked with Kostya. He was extremely professional and personable. He made the process nice and easy. The facility is clean and modern. Will be recommending Kostya and th He was extremely professional and personable. He made the process nice and easy. The facility is clean and modern. Will be recommending Kostya and this kia to anyone I know More

When everyone else told me no or tried to charge me a high down payment or make me have a co-signer when I didn’t have one koysta understood my situation and he was awesome at being up front and making m high down payment or make me have a co-signer when I didn’t have one koysta understood my situation and he was awesome at being up front and making my purchase easy I am happy More

Everyone was very friendly and professional, facility was very clean we felt very comfortable and welcome. very clean we felt very comfortable and welcome. More

Service was very good. Kostya went out of his way to accommodate us in buying a new car. He even drove into the city to get the paperwork done. Kostya went out of his way to accommodate us in buying a new car. He even drove into the city to get the paperwork done. More

Bought 2 vehicles from Kostya, wonderful salesman. Kostya was down to earth, very thoughtful. He listened to what we wanted and didnt try to upsell us or shows something we were not interested in. We Kostya was down to earth, very thoughtful. He listened to what we wanted and didnt try to upsell us or shows something we were not interested in. We wil definitely be back for our next car. The best! More

Fantastic customer service. Outstanding experience from start to finish. Greatly appreciate all the efforts from the team. Outstanding experience from start to finish. Greatly appreciate all the efforts from the team. More

We bought a pre-owned 2023 Kia Soul from Kostya and Oscar. The sales process was quick and easy! Oscar. The sales process was quick and easy! More

Well lets address current issues with Elgin Kia. I've become a personal network for others who just want to simplify their process when working with "Service" departments at Dealerships. My Kia Te I've become a personal network for others who just want to simplify their process when working with "Service" departments at Dealerships. My Kia Telluride has been to the "service" department at Elgin Kia three times now in 2 months. The first time, it was for an engine light that would come on. With my Chevy Traverse, when the engine light came on, you would have 48 hours to get the vehicle in, or the car would start shutting down. Chevy does it so you never destroy the engine. I learned it the hard way. Why salespeople don't tell someone that the engine light means you have about two days before the car just shoutsdown is beyond me. When I saw the engine light come on with the Telluride, I took it in. 4 days later, I picked it up and paid the bill. They "couldn't" find a reason for the engine light, but they found that I needed $1,700.00 for "maintenance" to the car. Two weeks later, the engine light came on again. This time, I took it to someone who has a "reader" and could tell me what's wrong with my car. It said "Gasket" issues. When I dropped off my car, I told the person checking me in that the reading came up "gasket". He said that he didn't like to reveal the issue with the tech and wanted his team to confirm the issue and compare it to my findings. Two weeks ago, I dropped off my car again at Elgin KIA. It was in for three days, and unable to get my car in front of a mechanic, so I asked for my car back on a Friday night. I asked, "Are you guys super busy"? He responded BEYOND BUSY! He said that they were really backed up. I said, give me a day and time that works for them, where I can get someone to diagnose what the issue is with my car, and why they don't know what's wrong with my car. The appointment for Monday of last week. On Wednesday, I hadn't heard anything, so I called around 3:30 p.m., thinking the Service Department would be finishing up for the day, and I would know more about my car. The person answering at the service desk said that the car had not been pulled in. It would be in on Thursday, and they would know more. Friday came around, and no word from the dealership. This past Friday, I went into Elgin Kia to see just what was going on with my car. NOTHING! My car had been sitting outside for 5 days. In 3 weeks, they've had my car 3 times and 9 days total, and nothing as of yet. This morning, when I dropped it off, I was immediately put into a "loaner" and exited from the building. The last time I was in, there were customers behind me waiting for assistance. I had brought up to the person at "Check in" that my car appointment should not have been on a Monday if they weren't going to diagnose it until Friday at 3:30 pm? More on Elgin Kias facebook.... More