Elgin Kia

Absolute worst experience I’ve ever had with a car dealership. We ordered a car in January and patiently waited for our car to find out in August they removed us from the list unknowingly we didn’t di dealership. We ordered a car in January and patiently waited for our car to find out in August they removed us from the list unknowingly we didn’t discover this until October. Our sales guy also sent us extremely inappropriate and unprofessional emails when he found out we visited the dealership to look at another car and spoke to another sales person because he wasn’t available. More

Worst possible service I have ever encountered. Rude manager and finance manager unavailable by phone. Needed copies of paperwork for corporate lawyer and nobody would return my call. $4000 markup Rude manager and finance manager unavailable by phone. Needed copies of paperwork for corporate lawyer and nobody would return my call. $4000 markup on vehicle for market demand is unreasonable. Will never buy from this dealership again. Wasted time and experienced tons of aggravation. More

Don't do business with them! I purchased a 2022 Kia Stinger with low Mike's, less than 9500. Car had damage on bumper. Sales rep told me they would replace it. That was a lie, th I purchased a 2022 Kia Stinger with low Mike's, less than 9500. Car had damage on bumper. Sales rep told me they would replace it. That was a lie, they repaired it. And it looks horrible. A professional did not repair this!! Not even a week later I get a flat. Bring it to a tire store only to find out the wheel locks are not in the car. Do you think the dealership helped? Of course not. They say they treat you like family..... pretty scary if this is how family is treated. More

Great experience and an awesome salesman, Kosta. My wife and I traded in our lease early for the purchase that we had special ordered our new Kia Sorrento. After speaking with Kosta on the phone kno My wife and I traded in our lease early for the purchase that we had special ordered our new Kia Sorrento. After speaking with Kosta on the phone knowing how a lot of dealerships like to play games and just do what they can to get people in the store, Kosta was very upfront and honest about the procedure for ordering a car. Was not pushy at all. Upon arrival of the dealership I have to be honest to say I was very wary of the honesty of the phone conversation. However, upon meeting Kosta everything he said was absolutely correct and went smooth sailing. There is not one thing or gimmick or trick that was attempted at this dealership. This had to of been one of my nicest and easiest car buying experiences. Kosta spent endless time making sure my wife and I knew the ins and outs of our new vehicle which came in months earlier than we expected. My wife was very excited to have her new car so early. I will be recommending anyone I know to this dealership. Kosta, my wife and I cannot thank you enough for all of your great customer service and you are one excellent person to talk with as well. Thank you Kosta and Elgin/Wag Kia for giving us such a great experience. We look forward to seeing you guys and working with you guys with our next vehicle when it’s time. More

Great experience from both Kyle and John your service department! Very very helpful! Thank you! I have purchased two cars from you, with my second Kia am currently having problems with oil consumption an department! Very very helpful! Thank you! I have purchased two cars from you, with my second Kia am currently having problems with oil consumption and they have made me feel confident that Kia will stand by their product. Thanks again….I’ll be back! More

Great friendly service courteous ,professional and very knowledgeable regarding services and technology. Would highly recommend. knowledgeable regarding services and technology. Would highly recommend. More

This dealership is terrible. My son and I made an appointment to meet with “Dave”, he confirmed via text and email that the car we were looking at was in stock and would hold for My son and I made an appointment to meet with “Dave”, he confirmed via text and email that the car we were looking at was in stock and would hold for us. We arrived and no Dave. We were told it was his day off and no one could reach him. Another salesman “Costa” attempted to help and then pulled a bait and switch. All of a sudden the car we had specifically come to see had “just been sold”. We had read Yelp reviews that had warned us about his type of conduct at this dealership. But since we had a specific appointment to see a specific car, we incorrectly thought this would not happen to us. I would never, ever go back to this dealership. They are not reputable. They lie. More

They reached out to me via email. I replied asking if they had a CARFAX for the vehicle I was interested in. They never bothered to get back to me. If you’re not going to respond, do I replied asking if they had a CARFAX for the vehicle I was interested in. They never bothered to get back to me. If you’re not going to respond, do not bother contacting me. More

Drove from Michigan to purchase a used Kia Soul. Remle was our salesman. I have been to a lot of dealers before and i would highly recommend Elgin Kia. The process was quick and everyone was very friendly was our salesman. I have been to a lot of dealers before and i would highly recommend Elgin Kia. The process was quick and everyone was very friendly. Remle was very knowledgeable about the vechicle and a real pleasure to do business with. Thank you all very much. More

My wife and I put a $500 refundable deposit on the Kia Telluride. We ended up going with the Hyundai Palisade, so we attempted to get our $500 back. While we ended up getting our money back, it was not ea Telluride. We ended up going with the Hyundai Palisade, so we attempted to get our $500 back. While we ended up getting our money back, it was not easy. After 2 emails and 3 phone calls, we ended up driving to the dealership. Once there, they were nice enough, but it took another 20+ minutes for us to get our money back. Why? The dealership only has 1 tablet they use to handle the financial end of their transactions. That 1 tablet was being used by someone else, so we had to wait. No cashier, and no one was available to help us. So while the dealership is nice to you when they have your business, things definitely change when they don't. It took less than 5 minutes for Elgin Kia to take our deposit, yet it took 5 contacts, a visit to the dealership, and another 20 minutes to wait for "the tablet" for us to get our deposit refunded. Our experience with Elgin Kia was not a positive one. The likelihood of us returning for any future car purchases? Very low. More