Elgin Kia

Avoid this place. Lots of double talk and lies from everyone here coming your way. They said we would not be able to buy a Telluride SX at MSRP. Mike Gaddy sales guy said they were tacking on 5500 on everyone here coming your way. They said we would not be able to buy a Telluride SX at MSRP. Mike Gaddy sales guy said they were tacking on 5500 on top of MSRP, and wouldn't move on price. Well big mistake guys. Bought two Telluride SX's. One from Schaumburg Kia, and one from Liberty Kia, both in stock off the floor, and both at MSRP. always thought the sleezy car dealer was a thing of the past. Napleton Kia showed me I was wrong about that. This is the worst new car buying customer service treatment and absolutely the worst management as far as getting their story straight amongst each other I have ever dealt with in my life! I will never go back here nor to any other Napleton, and will go out of my way to tell anyone considering shopping here, the same.. Biggest issue was that all three people dealt with here, all were giving us contrary information. If a customer asks the price of a certain car, at least provide that, and curb all the annoying xx games. Your valuable time will be wasted here. In defense of our sales person, Mike Gaddy, he was very informative with the car and it's features and demonstrating them to us. However, when it got down to price and buying, alot of double talk and lies began to spew from the "back" offices. Do yourself a favor, save any amount of time you might spend here, and shop for a Kia somewhere else. Would highly recommend Liberty Kia, and ask for Abe. Easiest car we ever bought, and no lies and double talk at Liberty Kia. Kostya Reznik manager at Elgin Napleton Kia, was full of misinformation from what the sales reps told us. It's spelled out in his name for you...Cost ya, either your time, your money, or both. If you walk in the door here, expect that your intelligence will be insulted. If you revere honesty and truth, you will find none here at Napleton Elgin Kia. More

Napleton Kia in Elgin is a trustworthy dealership. Staff is very friendly and willing to work with you, though they are a bit pushy (but which car salesman isn't?). I've gotten a routine oil change through is very friendly and willing to work with you, though they are a bit pushy (but which car salesman isn't?). I've gotten a routine oil change through the dealership since I bought my Optima and while my very first experience was not the best, the rest of my visits have been perfect. Service was quick and efficient. More importantly, I would like to thank John for always keeping contact with me to remind me of quarterly service checkups. He has made my last few visits very nice and easy. Friendly, communicative, and trustworthy. When I see him behind the desk when I pull into the garage, I know the service will be quick and painless. He provides you with great advice on maintenance but never makes you feel pressured. We need more people like John!! More

Do not come here to buy a car. These are the most unprofessional sales people and do not care about customers. David Lamoso sold us a car and not only did he get the pay off amount wrong in the first unprofessional sales people and do not care about customers. David Lamoso sold us a car and not only did he get the pay off amount wrong in the first time we trade in our car but he called us saying that we had to return our car after that we took home another car and they called us back saying we needed to come back a third time and get another car because the one they had given us had too many miles and the final car they insisted was the only one they could give us had damage under the hood and was a car use by their manager to travel so it had a lot of miles on it. After we took that car because they said we couldn’t take back our original car that we had given as a trade in we also found out we had three cars in our credit report all showing as late payments because for some reason all the cars they kept giving us and taking back they ran them on our name right away and it showed at some point that we owned four cars because our original car was still under our name. We also received a notice in the mail that they lost our agreement and were offering a full year of free Experian services to monitor for identity theft. This has been the WORST car buying experience ever. Our credit score was ruined by this and it took two months to get the other three cars off our name since it took them forever to figure out the paperwork. On top of this they never offered any type of compensation or apology. Do not come to this place - how is this place still in business- I don’t know! More

Thank you Alex for making my Kia Sportage leasing experience, an easy and friendly manner. I hope to see you at my next lease...,,,,,Regards Tony experience, an easy and friendly manner. I hope to see you at my next lease...,,,,,Regards Tony More

I always thought the sleezy used car dealer was a thing I always thought the sleezy used car dealer was a thing of the past. Napleton Kia showed me I was wrong about that. Don't trust the vehicles the I always thought the sleezy used car dealer was a thing of the past. Napleton Kia showed me I was wrong about that. Don't trust the vehicles they list for sale on their site. I went in with a specific list of 6 cars to look at. I was told one had a broken suspension, another had a blown engine, and two were listed by "mistake". I wanted to spend 9k or less. The salesmen would not tell me the price of any vehicle he was showing me. When i would press every car was "a little over 10 grand". The first two cars had electrical issues, burnt out light and non functioning stereos/accessories. I was told they had just been traded in and the service department hasn't looked them over yet. However they did have time to armor all every surface, so go figure. After giving up on buying a car there we were shown one more car. Again we were told it was a little over 10k. After test driving it and deciding to move forward I was told the car was 12.9k. Not even close to our original 9k budget. Still the sales man swore he could get us to a price we could afford. After being made to wait 45 minutes and explaining we can't afford that much we asked for our keys. Instead of getting our keys the sales man brought us another car to look at. I told him we were done and just wanted my keys so I can. The manager then came out to inform us that we need to increase our budget if we want anything good. I explained to him that I came in with a 9k budget, and have had 2 hours of my time wasted being shown cars that they wouldn't tell me the price of. After arguing with him for a few minutes that I'm not shopping with them he stormed off. He returned with my keys and threw them at me while shouting I was a xxxxing xxxxxxx to the whole show room. I have had poor car buying experiences, but Napleton Kia has set a record for the worst experience I have ever had. AVOID THIS DEALER AT ALL COSTS. More

Disgusted! Mike, the GM of Napeton's Elgin Kia made us a deal that was too good to be true in order to keep us from looking at any other dealers in the area. Mike, the GM of Napeton's Elgin Kia made us a deal that was too good to be true in order to keep us from looking at any other dealers in the area. They had sold me a car “temporarily” with promise of full refund once the car we ordered came in. They did not follow through... Due to their dishonesty and practice, we ended up spending over $5,000 more than what they had originally promised. It was either spend the money or get stuck driving a car that we did not want in the first place. Now they are selling our “used car” for more than what we had purchased it for in the first place. I’ve attached a picture of our “used car” listed for a thousand more than what we bought it for. These guys are criminals. Give your business to someone that’s honest. More

Above and beyond Dave L our salesman and Mike the sales manager went out of their way to get me the exact car my wife wanted from another dealer The Same Day! They bot Dave L our salesman and Mike the sales manager went out of their way to get me the exact car my wife wanted from another dealer The Same Day! They both made it a quick and painless process. More

Humiliating experience Sign contact with oscar on 3/18 said we were approved for a 2016 kia just to be told to come back to resign a contract due to error on first to be tol Sign contact with oscar on 3/18 said we were approved for a 2016 kia just to be told to come back to resign a contract due to error on first to be told we were never approved that he never sent our papers to the bank to begin with! My review is on Google also it gets into great detail. Oscar does not know what hes doing nor does he even know how to explain things More

Hidden fees They increased what they were asking ok car gurus by $2000 for a damaged car, come on. Horrible I would not recommend them to anyone. They increased what they were asking ok car gurus by $2000 for a damaged car, come on. Horrible I would not recommend them to anyone. More

Disappointed Totally disappointed in the level of service I received. After being oversold on the "NVP" package and what it covers, it took over a month for the S Totally disappointed in the level of service I received. After being oversold on the "NVP" package and what it covers, it took over a month for the Service Center to respond to me. This was only after I placed multiple follow-up calls to check in with them. There's no accountability or respect for the customer. After this mess, I will be taking my car to a new dealer for future service. More