Elgin Kia

Kostya is the salesman I had a pleasure of speaking with I was eager to buy a car locally rather than drive 30 minutes away but the guy made it so difficult to work with, I test drove 2 vehicles that day an I was eager to buy a car locally rather than drive 30 minutes away but the guy made it so difficult to work with, I test drove 2 vehicles that day and went in to discuss numbers, he gave us false numbers and did not want to provide an estimate out of door pricing. my brother who works in finance and logistics asks him for a piece of paper and a pencil and begins to draw out a spreadsheet for the cost of the vehicle. At this moment kostya is fumed, turning red, starts interrupting us and grabs the piece of paper rush’s to the back office like the coward that he is. At this moment we are waiting patiently for his return to continue working numbers on the car as we watch him run from office to offices frantically. 10 minutes pass and he comes back with his business card and proceeds to tell us if we’re ready to purchase a car feel free to come back, I laughed so hard and took my business to Gary Lang auto group in mchenry and bought the same vehicle with lower miles for a phenomenal price. I have no idea why kostya would react the way he did but personally I think this dealership which is known as WAG Kia of elgin not napleton anymore would have salesman like that working for them. Transparency/ respect in this field is key and a majority of these salesman that work at WAG kia lack both. As a consumer stay away and let this place go out of business! More

I’m Very Disappointed With Elgin Kia, Worse Experience in My Life. No Integrity, Nothing But Lies. From Salesman to Service Department. Everything offered too me was Not Granted. I’m sitting on a 2017 Kia Sp My Life. No Integrity, Nothing But Lies. From Salesman to Service Department. Everything offered too me was Not Granted. I’m sitting on a 2017 Kia Sportage since August 06, 2020 With No Working Air Conditioner which I brought back in the very next day to have it checked out. Service department inspection came back Good for some reason. Here I am Almost A year later trying too get the problem fixed but I now have to pay out of pocket. I Put Down A Large Down payment of $10,000 and I’m still stuck paying the Remainder and the Kia Sits Parked Because it Is A Burning Hot Box. The salesman Knew This Before he Sold me The Sportage. Just Want to Thank David Lamoso For Being Such A Professional Person With Integrity and Carrying on A Happy Face while I Pay & Suffer From All His lies From the very Beginning. Reported him too BBB. Great Job! David Lamoso!!! Promised Me 3 Years of Oil Change Services & 3 Year Car Wash Service. Lies!!! Lies!!! If You Gained Anything Good From Being Dishonest Your In The Right Business. How Do You Sleep Every night knowing That You Are Not A Good Person Inside. Everything will Come Back To You. I Hope No1 Gets Pulled Into My Situation. Stay Away From The Dealer And Even More From This Salesman David Lamoso” Because While He’s Fixing Your Deal Documents To Screw You More, He Will Do It With Such A Friendly Smile!!!! Beware!!!!! More

We purchased a Telluride in the beginning of March. After doing a lot of research and visiting multiple dealers we were on our way to purchase a different car from a dealer in the area. I had my heart set on doing a lot of research and visiting multiple dealers we were on our way to purchase a different car from a dealer in the area. I had my heart set on a Telluride and Napleton had the model and color of my choice. We decided, lets stop and see what happens. We were greeted by Sheila Nieves who was very sweet and professional. We explained what we were looking for and the price we would pay. After a few conversations within 20 minutes we agreed on a price and we purchased the car. We were out of the dealership within 2 hours. Sheila really made us feel comfortable and at easy with the whole process. I would definite recommend Sheila and this dealership. More

These guys are slimy sales con men. avoid them. was able to get a much better price at Kia dealer in Schaumburg. They would not meet my needs on interest and total price. so they brought in a total of able to get a much better price at Kia dealer in Schaumburg. They would not meet my needs on interest and total price. so they brought in a total of 4 people to tell me that this what I should take and double talked me on this is what we agree on as if I signed a contract already. all con tactics that is typical of many dealerships. would give them a zero if I could More

We came a few weeks ago and wanted to trade in a Toyota Camry we asked the girl if we could test drive a telluride and she was very hesitant... after we explained we wanted to trade in the car and had mone Camry we asked the girl if we could test drive a telluride and she was very hesitant... after we explained we wanted to trade in the car and had money down she went and told us it was not doable.. since the telluride was over the price range we asked if we could see the new Kia Sorento and she said no that they were more expensive. I was really bothered they turned us away not even giving us a chance to check our credit or test drive the car. Yesterday we went to a different Kia location where we were able to test drive the cars and they were Able to get us into a new Kia Sorento without any hesitation! With all that being said this place is trash and horrible at doing business!!! Would not recommend!! More

I just bought a Kia Sedona from Napleton's Elgin Kia. Reanne made the process so easy and laid back. She is a great sales woman, who is very knowledgeable, polite, and not pushy. I totally recommend b Reanne made the process so easy and laid back. She is a great sales woman, who is very knowledgeable, polite, and not pushy. I totally recommend buying a car there and asking for her as your sales rep. I also highly rate their service department. Buying a car there was a stress free as could be. More

Avoid this place. Lots of double talk and lies from everyone here coming your way. They said we would not be able to buy a Telluride SX at MSRP. Mike Gaddy sales guy said they were tacking on 5500 on everyone here coming your way. They said we would not be able to buy a Telluride SX at MSRP. Mike Gaddy sales guy said they were tacking on 5500 on top of MSRP, and wouldn't move on price. Well big mistake guys. Bought two Telluride SX's. One from Schaumburg Kia, and one from Liberty Kia, both in stock off the floor, and both at MSRP. always thought the sleezy car dealer was a thing of the past. Napleton Kia showed me I was wrong about that. This is the worst new car buying customer service treatment and absolutely the worst management as far as getting their story straight amongst each other I have ever dealt with in my life! I will never go back here nor to any other Napleton, and will go out of my way to tell anyone considering shopping here, the same.. Biggest issue was that all three people dealt with here, all were giving us contrary information. If a customer asks the price of a certain car, at least provide that, and curb all the annoying xx games. Your valuable time will be wasted here. In defense of our sales person, Mike Gaddy, he was very informative with the car and it's features and demonstrating them to us. However, when it got down to price and buying, alot of double talk and lies began to spew from the "back" offices. Do yourself a favor, save any amount of time you might spend here, and shop for a Kia somewhere else. Would highly recommend Liberty Kia, and ask for Abe. Easiest car we ever bought, and no lies and double talk at Liberty Kia. Kostya Reznik manager at Elgin Napleton Kia, was full of misinformation from what the sales reps told us. It's spelled out in his name for you...Cost ya, either your time, your money, or both. If you walk in the door here, expect that your intelligence will be insulted. If you revere honesty and truth, you will find none here at Napleton Elgin Kia. More

Napleton Kia in Elgin is a trustworthy dealership. Staff is very friendly and willing to work with you, though they are a bit pushy (but which car salesman isn't?). I've gotten a routine oil change through is very friendly and willing to work with you, though they are a bit pushy (but which car salesman isn't?). I've gotten a routine oil change through the dealership since I bought my Optima and while my very first experience was not the best, the rest of my visits have been perfect. Service was quick and efficient. More importantly, I would like to thank John for always keeping contact with me to remind me of quarterly service checkups. He has made my last few visits very nice and easy. Friendly, communicative, and trustworthy. When I see him behind the desk when I pull into the garage, I know the service will be quick and painless. He provides you with great advice on maintenance but never makes you feel pressured. We need more people like John!! More

Do not come here to buy a car. These are the most unprofessional sales people and do not care about customers. David Lamoso sold us a car and not only did he get the pay off amount wrong in the first unprofessional sales people and do not care about customers. David Lamoso sold us a car and not only did he get the pay off amount wrong in the first time we trade in our car but he called us saying that we had to return our car after that we took home another car and they called us back saying we needed to come back a third time and get another car because the one they had given us had too many miles and the final car they insisted was the only one they could give us had damage under the hood and was a car use by their manager to travel so it had a lot of miles on it. After we took that car because they said we couldn’t take back our original car that we had given as a trade in we also found out we had three cars in our credit report all showing as late payments because for some reason all the cars they kept giving us and taking back they ran them on our name right away and it showed at some point that we owned four cars because our original car was still under our name. We also received a notice in the mail that they lost our agreement and were offering a full year of free Experian services to monitor for identity theft. This has been the WORST car buying experience ever. Our credit score was ruined by this and it took two months to get the other three cars off our name since it took them forever to figure out the paperwork. On top of this they never offered any type of compensation or apology. Do not come to this place - how is this place still in business- I don’t know! More

Thank you Alex for making my Kia Sportage leasing experience, an easy and friendly manner. I hope to see you at my next lease...,,,,,Regards Tony experience, an easy and friendly manner. I hope to see you at my next lease...,,,,,Regards Tony More