Elgin Kia

friendly service very friendly staff, especially pete. Would highly recommend and will continue doing business here.very helpful and courteous. A wide selection of veh very friendly staff, especially pete. Would highly recommend and will continue doing business here.very helpful and courteous. A wide selection of vehicles to choose from. More

Went in looking for used. Left with a new car. i recommend working with Erik Caban > He was a great sales consultant . Never forced any thing. Michae i recommend working with Erik Caban > He was a great sales consultant . Never forced any thing. Michael Medina> Was a Fantastic Sales Manager. Really helped us get are payments and the price of the car closer to what fit are budget. More

Napleton Kia in Elgin purchase pre-owned car I visited Napleton Kia In Elgin to take a drive test, the salesman Ricky Nguyen took care of my questions, and never tried to push about the purchase, I visited Napleton Kia In Elgin to take a drive test, the salesman Ricky Nguyen took care of my questions, and never tried to push about the purchase, always trying to help me, very pleasant my experience,in the end we took the car home , I will come back to Napleton Kia in Elgin again for my next car purchase More

Great Dealer My wife and I came in on Saturday unsure about the type of car/suv we wanted, we looked around for a bit Then Josh Howard came up to us and took us ar My wife and I came in on Saturday unsure about the type of car/suv we wanted, we looked around for a bit Then Josh Howard came up to us and took us around, and gave us the pros and cons of the makes and models we looked at, Not many Cons at all, we picked the Serento and Josh was with us us through the whole process, Josh and Napleton's Kia is the best! More

Great Deals Our experience has been great at Kia, they try their best to get the price you need. Now we have two great Kia vehicles all thanks to Eric C. He was Our experience has been great at Kia, they try their best to get the price you need. Now we have two great Kia vehicles all thanks to Eric C. He was excellent, great service! Now we are recommending Kia to all of our family and friends. Kia is a great place for first time buyers and has excellent deals For brand new cars!!! More

Mckhail is the best! I purchased a new car from Mckhail a few months ago at this dealership, and he was the best salesperson I ever worked with. I went back because of him I purchased a new car from Mckhail a few months ago at this dealership, and he was the best salesperson I ever worked with. I went back because of him, to get a car for my son. Mckhail is great and you should always ask for him! The dealership though.. I had to take stars off for my interaction with finance manager. More

Great Sales Guy Josh was a great help, he was able to get the price we were comfortable with. My wife and I both drove away happy new car owners. Josh was a great help, he was able to get the price we were comfortable with. My wife and I both drove away happy new car owners. More

Great experience! I had been looking for a vehicle for 6 months. I came in with a fixed budget and didn't have much room to work with. I worked with a realistic sales I had been looking for a vehicle for 6 months. I came in with a fixed budget and didn't have much room to work with. I worked with a realistic salesman named Eric and the managers to find exactly what I wanted and within my budget. Great experience with buying my first car by myself! They were patient with me talking with my parents and making sure this was exactly the right purchase. Thank you Napleton Kia- Elgin, IL for excellent customer experience! More

Don't expect any service once you've bought the car! Car sales went great and enjoyed Rosen Kia ' s service department. Every since Napleton kia took over service has been horrible. They stopped honori Car sales went great and enjoyed Rosen Kia ' s service department. Every since Napleton kia took over service has been horrible. They stopped honoring previously negotiated maintenance agreements. Had two issues with the car. Took it in to Napleton and service told me both issues were not covered by the warranty on my 1 year old car. Went to another repair shop for a second opinion, I was told both issues were under warranty and were able to be corrected under warranty. Called the manager at Napleton who said he backed his employees and blamed rosen for bad business practices regarding the regular maintenance and rosen wouldn't honor the agreements, even though they had many customers voice the same agreements. In addition said his service department may have misdiagnosed the issues but not their fault. They only care about selling the car not about doing right by the customer. Go elsewhere!!!!! More

Poor Customer Service Employees were condescending and rude. The first employee Jose did not even introduce himself until I asked who he was. Yet he bombarded us the second Employees were condescending and rude. The first employee Jose did not even introduce himself until I asked who he was. Yet he bombarded us the second we got out of our car. Due to the service they provided, I purchased my vehicle elsewhere. I know I'm just one of many customers but a sale is a sale and they lost mine. More