Elgin Toyota

Not many people can say this but I truely enjoyed my used car buying experience. I found my dream car on line and called the dealership to verify that they still had it. I talked to Gary Putuglia and told car buying experience. I found my dream car on line and called the dealership to verify that they still had it. I talked to Gary Putuglia and told him it would take me an hour to get there as I was driving up from Naperville. When I got to the dealership mid morning on a Saturday I met Gary and he proceeded to spend the better part of the day with me as I vasilated back and forth probably 20 times whether to buy the car or not. Gary was never pushy and incredibly patient with me. Words can't describe how much I appreciated his patience and even on a busy Saturday he never left my side. On top of all that Gary offered to drive the car I drove up in home for me so I could drive my dream car home. That is the pinnacle of Excellent Customer Service. You will be well served and incredibly happy by asking for Gary on your next trip into the dealership to buy your dream car. Sincerly a happy camper, Jeff V. More

Gary is by far one of the best salesman ever worked with. He is professional and is there when needed. I highly recommend Elgin toyota delarship! He is professional and is there when needed. I highly recommend Elgin toyota delarship! More

This is my 2nd Vehicle purchased with Gary Puglia @ Elgin Toyota. I purchased a 2010 Corolla S in 2010 & a 2011 Camry in April. I have purchased 40 vehicles in my lifetime and working with Gary and everyon Toyota. I purchased a 2010 Corolla S in 2010 & a 2011 Camry in April. I have purchased 40 vehicles in my lifetime and working with Gary and everyone Elgin Toyota has been GREAT! The best car buying experience ever. I have recommended Elgin Toyota to everyone I know. My nephew is looking to buy a 2011 Toyota Sienna and I recommended he call Gary. I would not recommend a family member or friend if I did not believe the experience would be exceptional. Keep up the Great work. Ken Wenz More

Every time my parents have visited in the past it has ended in the same way. The car we were shopping for was for me and it was a 2009 Corolla with 48,000 miles on it. (Gary told us not to worry about th ended in the same way. The car we were shopping for was for me and it was a 2009 Corolla with 48,000 miles on it. (Gary told us not to worry about the mileage, because it was not that high however when it's 24,000 miles per year, we knew it was quite high.) When we sat down to negotiate a price, we weren't even able to negotiate a price. Gary said one price and then we said the one we wanted. He became very angry, stood up and said, "ARE YOU SERIOUS?!" some more rude remarks. He disrespected us, so we decided to leave the dealership. I proceeded to call the general manager(Adrian) and complain about our experience to him. He listened well, but I do not anything will change. I think Gary needs to take a class in Customer Service 101. Rule number one: Be patient with your customers. More

Hidden cost which the dealership didn't tell even after we asked. Finance had to fax the same paperwork twice and then go there. Car was washed from outside but not cleaned at the time of delivery from i we asked. Finance had to fax the same paperwork twice and then go there. Car was washed from outside but not cleaned at the time of delivery from inside. Inside had dog hair on the back seat. I wouldn't go there again. More

Overall, I had a very positive experience purchasing a new RAV4 from Elgin Toyota. It was a pleasure to work with Jim Swartz. I found him to be honest and straight forward. Jim listened to what I had t new RAV4 from Elgin Toyota. It was a pleasure to work with Jim Swartz. I found him to be honest and straight forward. Jim listened to what I had to say and he didn’t steer me in a different direction. I am recommending Elgin Toyota to my friends and I highly recommend seeing Jim. Before my purchase with Elgin Toyota, I had visited a different Toyota dealership. There, the process was quite the opposite. That dealership was trying to sell me something I didn’t want and their management was less than honest. So I can say with a fact, Elgin Toyota treats their customers with respect. When I need another car, I’ll be back to Elgin Toyota. More

Tom and Adrian were both great to work with in the purchase of our new Toyota. They went above and beyond to make sure that were were satisfied and that our expectations were met. We would reccommend purchase of our new Toyota. They went above and beyond to make sure that were were satisfied and that our expectations were met. We would reccommend their service to anyone. Thanks Elgin! More

Make you believe that they will give you a better price to get you into the dealership, then can not compete with the deal that you have from other store and tell you how bad the other store is. If you re to get you into the dealership, then can not compete with the deal that you have from other store and tell you how bad the other store is. If you ready to pay any price they say, go there , if you are looking for a good deal, avoid the place. Definitely will not consider your time trying to get the sale no matter what !!!! Very unpleasant salesman. More

I would highly recommend this dealership and the wonderful sales person I had Tom. I got into a car accident and needed a new car very fast and he was able to locate me a car in my budget very fast wonderful sales person I had Tom. I got into a car accident and needed a new car very fast and he was able to locate me a car in my budget very fast and all the staff at the dealership were great at getting me on my way. The dealership was clean, the people there are great and I have recommended this dealership to all my friends and family. More

I wanted to get my used car a thorough look over to see if there are any upcoming problems. Ryan Baum was great and did exactly what I was looking for. GREAT customer service Ryan!!! Thanks, Dan Borah if there are any upcoming problems. Ryan Baum was great and did exactly what I was looking for. GREAT customer service Ryan!!! Thanks, Dan Borah More