Elgin Toyota

Don't walk away from Elgin Toyota. ...RUN! I spent 3 days discussing the new 2023 Toyota Sienna with the BDC department. Andrea sent me two of the exact same car with matching MSRP $ ...RUN! I spent 3 days discussing the new 2023 Toyota Sienna with the BDC department. Andrea sent me two of the exact same car with matching MSRP $51,718. I agreed to purchase one vehicle over the phone. She said I had to come in to complete the sale which I knew was not necessary give new covid policies. I agreed to drive 45 minutes just to give them a $1000 deposit. The salesmen greeted me and let me take a quick test drive to be sure this was the car for me. When I returned they offered me $10,000 in accessories to the van I did not want or could afford. 62k plus tax for a minivan was over my budget. The General sales manager Bob Keissami said I was told on the phone by the BDC department what to expect. They flat out lied to me so I would drive in for the bait and switch. Their own online price was MSRP $51,718 which I was fine with. This dealer uses a bait and switch policy to trick consumers and force you to take accessories you don't want, even though the vehicle is not built or delivered to the store. I asked to speak to the GM for further discussion but he said no. He asked me to leave but I insisted to see the GM. When the GM came down I agreed to leave. I should have read the online reviews before driving over. 10k over is egregious and predatory. Their only prices are bogus and their tactics are from the1980s. Caveat emptor. More

Great people and facility to service your Toyota! !the dealership is very nice and clean and well organized! !the dealership is very nice and clean and well organized! More

Elgin Toyota staff are fantastic to work with. Mike and Imran made buying my car a enjoyable experience. Love the staff and love my car!!@ Mike and Imran made buying my car a enjoyable experience. Love the staff and love my car!!@ More

Overall okay experience. Typical dealership tactics, but not over the top. VERY aggressive about not taking outside financing, pushing cash grab add-ons like VIN etching ($29 Typical dealership tactics, but not over the top. VERY aggressive about not taking outside financing, pushing cash grab add-ons like VIN etching ($299), charging the maximum legal limit for documentation fee ($303), and extended warranty ($3000!!). I went through 4 different reps who were increasingly hostile with me that I declined the warranties. Moreover, even with a good credit score (789) they wouldn't give me the premium interest rate (3.99% as of 8/22) unless I bought the warranty... This is either a deceptive financing strategy from Toyota corporate or an outright lie. Guess I pay 6% interest now... In summary I got an alright deal on the used Highlander I purchased, but I could have EASILY been screwed over if I wasn't versed in the industry. Not sure if I'll use them in the future. There are certainly some good folks here, but be extra cautious when the finances hit the table. More

Very good place. Sam Kim and Imran helped me alot for buying nee car. They always keep in touch untill I got my car. 100% recomanded Sam Kim and Imran helped me alot for buying nee car. They always keep in touch untill I got my car. 100% recomanded More

I was very excited to purchase a vehicle from this dealership. I still have not purchased the vehicle but was already charged $2000 of stuff I dont need (like protecting packages, and some car safety dealership. I still have not purchased the vehicle but was already charged $2000 of stuff I dont need (like protecting packages, and some car safety stuff). I was rushed to make a decision into agreeing with the price and did not noticed a "vin tag fee" for $300, now im currently waiting to see if they will remove this fee from the total price of the car. The problem is that I already made a $2000 deposit for the vehicle (non refundable of course like a good scummy dealership) and I have no car at the moment. This car purchase is turning to be extremely frustrating to the point that I will not enjoy the car when i leave this dealership. I'm scared that when i take a flight to chicago to purchase the car they will surprise me with more fees etc. Its sad how a dealership like this takes advantage of people like me that need a car to just commute to work. Sales manager was extremely rude and pushy telling me that if i dont buy the car someone else will. I will try to buy this car in mid september since i have no choice but i will never come back to this dealership ever again. PLEASE STAY AWAY FROM ELGIN TOYOTA!!! i wish i could just take my deposit back and not buy anything from them. More

Willing to negotiate during a low inventory market. Contacted me immediately when a car was available. Listened to my concerns. Contacted me immediately when a car was available. Listened to my concerns. More

Me encantó la primera revision de mi vehículo que tuve hoy Julio 08 del 2022 el señor Brendo me atendió excelentemente bien y muy amable ante todo y en español se los recomiendo en servicio mi vehículo q hoy Julio 08 del 2022 el señor Brendo me atendió excelentemente bien y muy amable ante todo y en español se los recomiendo en servicio mi vehículo quedó muy limpio e hicieron la revisión debida los felicito sigan así mucha suerte More

They sold me a vehicle that had dry rotted tires! The place where I went to get new tires told me I was lucky I didn’t have a blow out!!! The place where I went to get new tires told me I was lucky I didn’t have a blow out!!! More

on 6/18/22, I went to Elgin Toyota and I wish I would have read these reviews before I purchased a new car from them. Every negative comment that I've read about the dealership is exactly what happened t have read these reviews before I purchased a new car from them. Every negative comment that I've read about the dealership is exactly what happened to me. I too, was given specific numbers concerning a trade/purchase by way of texts and phone conversation. After driving nearly 3 hrs, my fears became reality. Throw out all those previously discussed numbers and start all over again. NOTHING ever mentioned about the $4999 protection plan until I got to the dealership. They hide behind a small print statement when it comes to giving a person a quote,,,,,may not include dealer installed add-ons,,,,you don't find out about this HIDDEN charge until you get to the dealership. I should have walked and gone elsewhere, but due to the scarcity of available new cars, I was stuck. Lawyers and car salesmen,,,,a special place in purgatory for both. I truly wish I could walk this experience back and undo the purchase. More