Elgin Toyota

Adrian was very helpful, and knowledgeable. He took care of us from the moment we walked through the doors He took care of us from the moment we walked through the doors More

I received a fast and accurate quote for service. And I was able to receive service on a busy holiday weekend with little notice. I highly recommend the service department at Elgin Toyota. And I was able to receive service on a busy holiday weekend with little notice. I highly recommend the service department at Elgin Toyota. More

We appreciated the professionalism and friendliness of the staff. We were able to turn a ‘just looking’ into a purchase. the staff. We were able to turn a ‘just looking’ into a purchase. More

Highly recommend Burim he is very patient and extremely honest he went above and beyond to get me my new RAV 4 I’m very happy with the experience. Whenever you need a car go see Burim or everyone calls him honest he went above and beyond to get me my new RAV 4 I’m very happy with the experience. Whenever you need a car go see Burim or everyone calls him Bea More

Ali Qureshi was very good to work with. ..he really went out of his way to help us...very friendly and helpful..... ..he really went out of his way to help us...very friendly and helpful..... More

Great dealership very happy we bought many cars from the place Salesman Marllon was very helpful and honest he is always available for anything we need Great dealership place Salesman Marllon was very helpful and honest he is always available for anything we need Great dealership More

Don't walk away from Elgin Toyota. ...RUN! I spent 3 days discussing the new 2023 Toyota Sienna with the BDC department. Andrea sent me two of the exact same car with matching MSRP $ ...RUN! I spent 3 days discussing the new 2023 Toyota Sienna with the BDC department. Andrea sent me two of the exact same car with matching MSRP $51,718. I agreed to purchase one vehicle over the phone. She said I had to come in to complete the sale which I knew was not necessary give new covid policies. I agreed to drive 45 minutes just to give them a $1000 deposit. The salesmen greeted me and let me take a quick test drive to be sure this was the car for me. When I returned they offered me $10,000 in accessories to the van I did not want or could afford. 62k plus tax for a minivan was over my budget. The General sales manager Bob Keissami said I was told on the phone by the BDC department what to expect. They flat out lied to me so I would drive in for the bait and switch. Their own online price was MSRP $51,718 which I was fine with. This dealer uses a bait and switch policy to trick consumers and force you to take accessories you don't want, even though the vehicle is not built or delivered to the store. I asked to speak to the GM for further discussion but he said no. He asked me to leave but I insisted to see the GM. When the GM came down I agreed to leave. I should have read the online reviews before driving over. 10k over is egregious and predatory. Their only prices are bogus and their tactics are from the1980s. Caveat emptor. More

Great people and facility to service your Toyota! !the dealership is very nice and clean and well organized! !the dealership is very nice and clean and well organized! More

Elgin Toyota staff are fantastic to work with. Mike and Imran made buying my car a enjoyable experience. Love the staff and love my car!!@ Mike and Imran made buying my car a enjoyable experience. Love the staff and love my car!!@ More

Overall okay experience. Typical dealership tactics, but not over the top. VERY aggressive about not taking outside financing, pushing cash grab add-ons like VIN etching ($29 Typical dealership tactics, but not over the top. VERY aggressive about not taking outside financing, pushing cash grab add-ons like VIN etching ($299), charging the maximum legal limit for documentation fee ($303), and extended warranty ($3000!!). I went through 4 different reps who were increasingly hostile with me that I declined the warranties. Moreover, even with a good credit score (789) they wouldn't give me the premium interest rate (3.99% as of 8/22) unless I bought the warranty... This is either a deceptive financing strategy from Toyota corporate or an outright lie. Guess I pay 6% interest now... In summary I got an alright deal on the used Highlander I purchased, but I could have EASILY been screwed over if I wasn't versed in the industry. Not sure if I'll use them in the future. There are certainly some good folks here, but be extra cautious when the finances hit the table. More