Elgin Toyota

Beware they charge more than what the sticker on the car says. The salesman tried and kept pushing this “protection plan” for 4 grand. We declined it and asked for the price without it. He said he would co says. The salesman tried and kept pushing this “protection plan” for 4 grand. We declined it and asked for the price without it. He said he would come back with the new price. His manager came out since we refused their plan. He then told us he would take $1000 off the plan if we bought it. We said no again and he then informed us it is already included into the car and not optional. He made up something along the lines of “we already certified it and put it through inspection so you have to pay this”. (Why would you not include that on the sticker price?!) We then leaves angrily because it is clear cut scam and false advertising. One of the worst experiences. More

STAY AWAY FROM THIS PLACE. I fully understand the current product shortage in all areas of our world right now. I only wish I had read these reviews prior. What a classic, old school nasty pla current product shortage in all areas of our world right now. I only wish I had read these reviews prior. What a classic, old school nasty place. Every conversation was answered with either “I can’t do that” or “ I have to talk to my manager”. And I use the word conversation sarcastically because this guy talked over me constantly. He also doesn’t know what he’s talking about although he claimed to be there for years. I asked if they had an Hyundai Elantra in their used car stock and he pulled up Nissan on the screen. When I mentioned an Elantra was a Hyundai he yelled that it wasn’t. I pursued the purchase since cars are hard to come by and he said he had to check whether we would even qualify. Excuse me? Then he comes back with the car paperwork with the price of the car handwritten on a piece of paper, adding $4000 for extended warranty. We said we weren’t interested in the insurance and he said he couldn’t remove it. It was handwritten! That’s when he got his manager to come over and push the same extended warranty. I asked if he was telling me the car wasn’t available without the warranty and he said no, but it wouldn’t affect the monthly payments. Quoted a high interest rate and high payments. We walked out. By the way, we purchased the same car someplace else, same price and payments half of what they quoted, AND with a fantastic, customer service driven experience to boot. Save yourself some time and aggravation - - don’t bother with this place. The fact that they respond to most reviews the same also shows their interest in what anyone thinks. And to the store....let me save you some time : “Elgin Toyota responded: Our team has acknowledged this review”. Whatever. More

There is one thing I see as a common issue here in the negative reviews and that is Bob. We were already to purchase a car today. Had the price of the vehicle filled out the credit application and then th negative reviews and that is Bob. We were already to purchase a car today. Had the price of the vehicle filled out the credit application and then the salesman Jun came back and was trying to sell us the interior wArrenty for almost $4000 more that we said we were not interested in. Then one by one a sales manager would come over. Basically stating that we don’t have an option YOU HAVE TO BUY It so all of a sudden the car the car is 4000 more! When they knew what we wanted to pay BEFORE the test drive, before the credit application and before being there 2 hours already! I get it’s a sellers market but that is totally dishonest!!! You tell that to your customers BEFORE they give you all their information!!! Bob is not interested in making customers happy! He is interested in smiling and saying “ you don’t like it go somewhere else”! Well guess what Bob there will be a day when you are full of cars and people will not come back to you because you are a rude and arrogant just as the other sales managers were that came by us!!!! I am being told the owner is making them have people purchase this!!!! It’s wrong and deceptive to do it AFTER you have someone fill out an application! More

Stay Away From this dealership Shady Tactic’s. Before even going there I made sure and asked for all itemized numbers and even asked is there any other packages that are associated with the vehicle. Was even going there I made sure and asked for all itemized numbers and even asked is there any other packages that are associated with the vehicle. Was told BIG NO THERE’S nothing additional. But nope there’s $3995 additional charges that will be added weather you like it or not. They will try to put you in. Even for the current TOYOTA INCENTIVES I had to tell that it’s 1.9% on the vehicle otherwise if you don’t know you end up 2.9%. I’ll get the vehicle but not coming again to this Dealership. Will make sure to call TOYOTA CORPORATE and express my experience. There’s a BIG Reason that still 2.8 Stars More

Was out looking for or used car and spoke with a gentleman named JUN SUELLO and was very helpful and honest about the whole process of purchasing a vehicle. Very knowledgeable and patient. No pressu gentleman named JUN SUELLO and was very helpful and honest about the whole process of purchasing a vehicle. Very knowledgeable and patient. No pressure shopping. So glad of his honesty! More

Thank mr.jun suello such a good man and thank you for patience to letting as make some choices,god bless your heart😊 patience to letting as make some choices,god bless your heart😊 More

I bought my 2019 Highlander here and had issues when I bought with the sales team. The manager did make it right. Today I was deceived by a service tech. I scheduled an oil change and paid $381 out the do bought with the sales team. The manager did make it right. Today I was deceived by a service tech. I scheduled an oil change and paid $381 out the door. Do not use Darryl Cesario as he is not honest. He added the 50k work to the sheet but never asked me about it and never said he was adding it. When I was leaving I confronted him about it and he said I signed for it. I could have signed over my first born. Never had I had issues like this in the past. All others took the time to explain everything. More

Don't waste your time. THOUSANDS OVER MSRP on every vehicle for a fake protection package. It was a horrible experience. Prior to going to the dealership I called to confirm the car was available an vehicle for a fake protection package. It was a horrible experience. Prior to going to the dealership I called to confirm the car was available and the advertised price was accurate because I was driving over an hour to take a look at it. Before we even set eyes on the car Mike (sales consultant) was confrontational and says "We're charging at least $4000 over MSRP on everything." He was not knowledgeable on the vehicle specifics and proceeded to lie about options, prices, and features. I mentioned wanting a lease, he said it was "not possible because they can't approve such a high surcharge on a lease." After a test drive, I wanted to get some numbers and get out. Mike put this "customer worksheet" in front of me and said "sign here to say you'll buy the car today if we get your payment right." I guess I wasted my time so you don't have to. More

Bought my daughter her first car, Toyota Corolla 2022 Mr Jun Suello, sales agent at Elgin Toyota, was very well versed with new Toyota cars and trusts the Brand. He answered all our questions with cla Mr Jun Suello, sales agent at Elgin Toyota, was very well versed with new Toyota cars and trusts the Brand. He answered all our questions with clarity. We had a great custo mer experience and I felt more convinced with my decision to buy a safe reliable affordable car for my teenage daughter, that will last her at least for the next 20 years, with current technology ...hoping to avoid accidents More

Absolute worst car buying experience ever. 5 hours of run around from Brad Amin and his managers, would not take $10,000 down payment check even with proof of funds. Extremely rude staff who is patronizing a around from Brad Amin and his managers, would not take $10,000 down payment check even with proof of funds. Extremely rude staff who is patronizing and interrupted everything I said. Offered different interest rate than I was pre-approved for. When I tried to leave they would not give me my keys back after asking 4 times and brought out several more disrespectful managers to pull the bully tactics. No one should be treated like this, do not recommend these deplorable human beings! I would rather have a root canal than deal with this dealership. More