Elgin Toyota

They’re not even going to get a chance to earn my business because every new car on the lot has a $3995 “Resistall” package on it - this is not advertised anywhere on the dealer’s website in inventor business because every new car on the lot has a $3995 “Resistall” package on it - this is not advertised anywhere on the dealer’s website in inventory. This package was $2495 two months ago - at best this is paint sealant that is part of any normal exterior detailing. You can charge MSRP in a tight market, but $4000 for something like this (that you wouldn’t find out about until you get to the store) is deceptive at best and possibly criminal. I’ll remember this next year when I’m in the market and your lot is overflowing with inventory. Stay away from this place! More

Our salesman Jun was polite, honest, kind, and generous. The financial manager Roberto was also great to work with - only issue was being there for 5 hours in order to get the car and go back home. The financial manager Roberto was also great to work with - only issue was being there for 5 hours in order to get the car and go back home. More

Thives, they took out a credit card without my authorization authorization More

Went to purchase a 4 runner and they would not honor the price on their own website. They added $4000 to the price for a “protectant” that’s not needed. price on their own website. They added $4000 to the price for a “protectant” that’s not needed. More

Please dont go there! They advertise specials in the website and dont honor ther own ads. If you try talking to Management, they will say you can vent now and laugh at you! what a customer service website and dont honor ther own ads. If you try talking to Management, they will say you can vent now and laugh at you! what a customer service More

Bad experience!!! Gave me a loaner car with a bolt/nail in tire. Next day I got charged for brand new tire without any notifications. They can’t provide any pictures, invoices or any other proves of bad ti in tire. Next day I got charged for brand new tire without any notifications. They can’t provide any pictures, invoices or any other proves of bad tire was replaced. Stay away from this place!!! More

Called here early in the AM on a Monday morning after they had just opened to see if they have a particular new Highlander in stock that they have on their website. Spoke to one of the online sales rep a they had just opened to see if they have a particular new Highlander in stock that they have on their website. Spoke to one of the online sales rep and asked her to verify if the car is in stock. She put me on hold and came back saying they have the car on the lot. Drove there straight and when I get there, they say we don't have that car in stock. Walked straight out. Now I go on to their website after 4 days just to see and they have the exact car (I verified with stock #), still on their website. More

I had a great experience working with Bob Keissami. I had an issue with my keys and he was able to take care of the situation in a timely manner! If you have any questions or concerns he is the man you shoul an issue with my keys and he was able to take care of the situation in a timely manner! If you have any questions or concerns he is the man you should talk to ! Thanks again ! More

Elgin Toyota is THE WORST car dealership I've ever had interaction or business with - beware of this dealership, because all they care about is sell you a car without good conscience or caring about the interaction or business with - beware of this dealership, because all they care about is sell you a car without good conscience or caring about the customer's experience (relationship) or value & vision. The leadership team there are way out of order, especially the Sales/Business team and management (Imran Aneesuddin) - they are masters in cajoling and manipulating customers to adding some useless services and packages/programs to your initial intention of going there for a car. Moreover; they lack follow up - like I mentioned earlier, their only interest is making you buy a car (even out of your will, choice, or intentions), and thereafter, they will NEVER PICK YOUR CALL again. On leaving their dealership location after your purchase, they give you business cards and false promises or assurance to contact them when in need or with any questions or concerns, whereas that's all lies & fraud - you will call, email, text forever, and they won't pick up, respond, follow up or follow through with your request. I am sooooo upset with my experience there from last year August 27, 2020 when I purchased a brand new 2020 Toyota Rav4 XSE Hybrid - they make me add packages I never wanted, and assured that I could call and canceled anytime. However, that's all lies and deceit because I couldn't get hold of anyone thereafter, and I'm stuck with the bills - terrible! More

Avoid this dealership at all costs!!!1) they will Avoid this dealership at all costs!!! 1) they will provide an on-line price and then refuse to offer it once you show up to buy a vehicle, a classic Avoid this dealership at all costs!!! 1) they will provide an on-line price and then refuse to offer it once you show up to buy a vehicle, a classic bait and switch tactic 2) they will attempt to put mandatory (yes, mandatory!) extras on your purchase. A $2500 "paint protection" plan?!?!? Based on my research, this is illegal! How this place is in business is beyond me. Well I guess it's in Illinois where there isn't much consumer protection, so you shouldn't be surprised. There are dozens of other Toyota dealerships in the Chicagoland area, I can't imagine you can have a worse experience than the Elgin one. More