Elgin Toyota

Disrespected We bought a truck and about 2 weeks later we dropped it off so they could work on some extras we paid for when we bought it. I went to pick up the tru We bought a truck and about 2 weeks later we dropped it off so they could work on some extras we paid for when we bought it. I went to pick up the truck because I was informed it was ready. I get there the person who’s there to greet you doesn’t even say hi. We get in the truck and noticed there were things wrong so I turn the vehicle around. I never left the parking lot, actually I never got farther than 10 feet from the service door. All of a sudden they can’t help me because everybody is gone for the day. I was like I just stepped out. I was here 3 minutes ago and there is something wrong with the truck. He’s like you can bring it back tomorrow. I was like no I can’t it took me an hour to get here only to find out the truck is not ready and now you want me to drive back tomorrow. He comes back ok you can leave the truck but we can’t give you the loner back because the ticket was already closed. I’m like I need to get home, can I talk to your manager. Another employee comes back and they are going to see if they can get a loner. I have to explain myself again to somebody else. Then another employee comes back to let me know he can just open the same ticket. After my long drive to the dealer straight out of work and haven’t even had dinner I had to explain myself to several employees to get some help. Then when I think everything is good and I’m going to be on my way home. This lady steps out and was SUPER RUDE yelling at me in front of the employees because it turns out I was the rude one. Excuse me maybe next time double check that the job is done right before you call your customers to tell them that they can pick up the vehicle and do not give them a hard time after they are still willing to work with you. Anybody that is trained in customer service should know about service recovery. It was your mistake so please don’t be rude and disrespectful to me. I had every right to be upset as a customer who drove one hour to pick up my vehicle and had to drive another hour back home empty handed. If she was a good manager or lead person whatever she is there because she didn’t even introduce herself before she started going off at me. She should have said hi my name is .... I’m sorry about the situation please come into my office so we can talk, again service recovery and talked to me in private instead of trying to show off her power in front of other workers. I will never buy another vehicle from here after this experience. I got the message loud and clear that you don’t want my business and you definitely don’t care about your customers. I will let friends and family know not to buy here and take their business somewhere else. More

Love my new car I was at Elgin Toyota on 11/16/2019 and Daniel was very helpful with everything along with Bob. Daniel knew the answer to every question I had and did I was at Elgin Toyota on 11/16/2019 and Daniel was very helpful with everything along with Bob. Daniel knew the answer to every question I had and did everything he could to help me get my car. I have been a loyal Toyota customer for over 5 years now and every time I receive nothing but great service. The finance guy was also very helpful. Ashley W. More

Crooked They gave a price in the email and when I got there after 2 hours driving they didn’t honor the price they emailed me. It just away to bring you in They gave a price in the email and when I got there after 2 hours driving they didn’t honor the price they emailed me. It just away to bring you in Don’t trust them More

The Worst Of The Lot The only good thing I can say about this dealership is they're a large-volume dealership, so if you're looking for a new, or especially a used Toyota, The only good thing I can say about this dealership is they're a large-volume dealership, so if you're looking for a new, or especially a used Toyota, you'll typically find what you want here. The bad is really everything else. Bob Loquercio of Bob Loquercio Auto Group is typical Italiano mob boss culture that permeates the auto business across Chicagoland. This trickles down into his dealerships, and, unfortunately, his staff. Bob K is a tool and has a counter ready for every argument you make, so don't even bother with him. Sam Kim made a good point. Why should they bother selling to me through my credit union when a sucker will finance through their department that very weekend. Can't argue with that! They move a lot of cars and there's a lot of dumb, desperate people out there. And what's with this VS2000? Even the very name sounds like a scam. Because it is. They push this on every vehicle they sell to make up for their competitive internet pricing. I intended to buy a “Certified” Rav4 with nothing else tacked on besides tax, title, and doc fee. Guess what I saw on the sales invoice? VS2000. With an amount they originally told me was the cost to certify the vehicle, which now suddenly wasn't included with the price. Really guys? You think I'm that easy to fool? I can’t even remember the figure, but it doesn’t matter. Whatever number they put there is pure profit for them, so look very carefully before signing. They also have a $400 doc fee for temp plates/registration, which is absurd. This brings me to their finance manager, AJ. Who has a face that screams con man. I mean, just look at his photo online. It’s true what they say. Physiognomy is real. There are too many other Toyota dealerships in the area to even bother with these clowns. Go somewhere else. More

Marlon was Fantastic! We went in knowing what we were looking for- Marlon was fantastic to work with! Marlon was NOT pushy at all but did help us widen our selection. He wa We went in knowing what we were looking for- Marlon was fantastic to work with! Marlon was NOT pushy at all but did help us widen our selection. He was patient, personable, had the test drives ready back to back. Marlon worked out the numbers to get us a great deal & manageable payment. He made the whole process smooth with clarity- We had nothing but a great experience. Definitely recommend working with this gentleman! More

Verify what you are getting carefully I wanted to make sure the used car I was purchasing was Toyota certified. I did not want the extended service plan from the dealership or the VS2000 I wanted to make sure the used car I was purchasing was Toyota certified. I did not want the extended service plan from the dealership or the VS2000 I was very clear that the exterior of the car was not of concern to me. I was charged $2100 for the extended service plan and VS2000. Since I was stuck with it, I thought I might as well make the most of it even though I didn't want it. I scheduled to have the VS2000 done 9/4 at 7:15am and took a vacation day off work. When I got there they said that they had no records of the VS2000 even though they had called me twice specifically about it prior to me setting up the appointment in person. More

The WORST most Unprofessional employees!! EXTREMELY nasty people. I live over 1000 miles away and was inquiring about a used vehicle ...I originally talked to a lady by the name of lisa intern EXTREMELY nasty people. I live over 1000 miles away and was inquiring about a used vehicle ...I originally talked to a lady by the name of lisa internet manager who had really nasty sounding unapproachable tone over the phone. I hung up and called back to talk with someone else and they got Bob the general sales manager who kept interrupting me while I was talking and was extremely debative and unsympathetic to my concerns. He also was attempting to make up stories about the reason for my concerns and accused me of asking them to "hold a vehicle" which that never came out of my mouth. I asked the general sales manager to forward me more pictures of the vehicle for me to review and instead of him honoring my request he got nosy and asked me how I was planning getting it since I don't live nearby and refused to forward me photos. He had a very sarcastic excuse saying "there are 15 photos online, what else is there to see?" I hung up and then called back and talked to the receptionist and attempted to make a complaint about this service to the store manager or the owner and said she was going to get me to the owner's office but instead she forwarded me to a sales rep who imitated himself out to be a manager and claimed to be Bob's boss. He was just as nasty and lied about himself and said I was not good to do business with..? I called back the last time and asked the receptionist once more to get me to the owner's office and instead some sales rep got on the phone and refused to identify himself and then said for me to go into the dealer if I had any issues....Yea well im over 1000 miles away.....do your job and get me who i request! I have the entire conversations AUDIO RECORDED....so just in case the owner see's this ...you know what to do....I HIGHLY dont recommend this place....EXTREMELY sketchy and dishonest! If they sound like this on the phone...well then they probably are.... More

BUYER BEWARE!! Originally leased a car from them. Returning to them for a new car as the lease was up. Trying to be a loyal customer. Negotiated a new lease deal wi Originally leased a car from them. Returning to them for a new car as the lease was up. Trying to be a loyal customer. Negotiated a new lease deal with the sales agent. Deal was approved by the Sales Manager. The deal included paying last lease, overage on the miles, and monthly payment. SO, I THOUGHT! Later got a bill for last lease payment and the miles. The sales person failed to write that into the deal (the "Sales/Deal Sheet") BE BEWARE!!! Check, double check, and triple what is verbally agreed to what they write. (Bleep of a) Sales Person did not full write my offer. Drove out of my way to this dealership, passing by Schaumburg Toyota to get to them. Should have just gone to Schaumburg Toyota. More

Great experience buying a car from Elgin Toyota! Had a fantastic experience buying my vehicle from Elgin Toyota. Pepito is great to work with. It was a one-stop shop for all of my questions and made Had a fantastic experience buying my vehicle from Elgin Toyota. Pepito is great to work with. It was a one-stop shop for all of my questions and made car buying a worry-free experience. I also feel that I got an exceptional value and was offered a high level of customer service. Highly recommend going to Pepito at Elgin Toyota if you're in the market for a new or slightly used vehicle. thank you More

Dealer did not properly transfer title and register plates I purchased a 2018 Rav4 xle used in April. In checking my deal paperwork.’ The charges were present but the transferred registration for plates was m I purchased a 2018 Rav4 xle used in April. In checking my deal paperwork.’ The charges were present but the transferred registration for plates was missing. The next. day I called the dealer left messages for the sales manager no calls were returned So I had to go there. The gave be a copy of the application form and said they could not reprint it and it would come in the mail. A month later the form never shows up. I check the Illinois sec. of state details , the plates and title were never transferred. I call the dealer again, leaving messages for GM, sales manager, finance manager and finance rep.. No calls were returned. I go there on Saturday in June explain the situation spend 3 hours and in only gets processed after I buy new plates. The finance guy had messed up the original paper work. The whole experience was the worst They have no customer service do not buy there. They would have never processed the paper work. More