Elgin Toyota

Exceptional service My wife and I have shopped and bought several cars from Elgin Toyota since 1997, though I am not writing on the sales people, but on the maintenance s My wife and I have shopped and bought several cars from Elgin Toyota since 1997, though I am not writing on the sales people, but on the maintenance staff. They all give great customer service, but Rudy Rios, an Assistant Service Manager is exceptional. We reach out for him whenever our cars are due for maintenance, scheduled or not. One tribute is the concern he gives when explaining when a problem is found by service technicians. In a recent visit he called Toyota to determine if repairs needed to our Avalon would be covered under warranty. (A loaner was provided for our use.) An answer would not be given till the next day. It was his day off but he came to work just to ensure he had an answer for us. Because of his initiative he was able to save us a great amount of money. He did not have to do what he did as he could have passed it on to another service manager; but due to the type of person he is, he didn't. We look forward to future service with Rudy Rios in taking care of our service needs. James & Laura Lopez More

Firat af all, they love questions. Perfect service, they explained everything and I liked overall they whole process. Just ask questions guys, and try to understand their answer. Mr Imr Perfect service, they explained everything and I liked overall they whole process. Just ask questions guys, and try to understand their answer. Mr Imran, is the one who explained everything without problems at all. More

2018 highlander Pleasant visit, bought a highlander. High volume dealer so it took a while from start to finish. Enjoyed working with Girish and Imran, they were Pleasant visit, bought a highlander. High volume dealer so it took a while from start to finish. Enjoyed working with Girish and Imran, they were very friendly and got it done. Made the numbers work and didnt rush me by any means. I'm glad there was not a manager putting on a show and screaming at his team about how the price was too low. I'm very glad that didnt happen, that would be a total turn off. More

Excellent service I had a great experience and Elgin Toyota ! I will be recommdomg all my friends and family to elgin Toyota . Thank you for all your great help ! I had a great experience and Elgin Toyota ! I will be recommdomg all my friends and family to elgin Toyota . Thank you for all your great help ! More

STAY AWAY FROM THE NEW HIGHLANDER ! DEFECTS ! Purchased a new 2016 Highlander Platinum, right from the beginning every time you come to a stop there would be a pronounced thump coming from the rea Purchased a new 2016 Highlander Platinum, right from the beginning every time you come to a stop there would be a pronounced thump coming from the rear suspension. Toyota had no fix for this until 6 months later. They replaced the part they thought was causing the noise however after the replacement the sound was worse. Toyota rep thought I received the original part and not the newest updated part so we scheduled another replacement. Noise still there after the multiple part replacements. Now Toyota says this is an inherent and acceptable noise that has no danger or effect on driving. This is there fix ? I stated to the dealer and Rep. I will not accept paying 45k for a vehicle that I have to listen to a thumping noise every time this vehicle comes to a stop. By the way Toyota rep & dealer stated they drove numerous new highlanders and found the same noise and said it was acceptable to them. Well this is not acceptable to me after paying 45k, I test drove numerous other vehicles & never experienced anything like this defect in the new Highlanders. STAY AWAY FROM THESE HIGHLANDERS !!! More

2017 Toyota Sienna XLE and AWS with weak Engin power In 2015 I bought brand new Toyota Sienna 2015, XLE AWD from Elgin Toyota. I was received warmly and the sales lady was very kind. Toyota Sienna 2015 In 2015 I bought brand new Toyota Sienna 2015, XLE AWD from Elgin Toyota. I was received warmly and the sales lady was very kind. Toyota Sienna 2015 with all the options was an awesome Vehicle and great selection. It had an excellent pick up and a very powerful engine since it was top of the line. The sales lady was very nice and took care all of our needs. In January 2017, I received a call from same dealership. They wanted to know if I wanted to swap my Toyota Sienna 2015 with 2017 with no additional cost. I thought it was too good to be true. I went to the dealership with my wife and I was told that the new Toyota Sienna had three new features that will come with no additional cost for XLE & AWD. I was very happy but when I drove 2017 Sienna, I noticed the pickup was not there. Every time I was pressing gas the RPM was going up to 4 and vehicle was not picking up speed like the 2015. I was told since it was brand new vehicle that is why it was like that, over the time it will get better. Since I had very good experience before, I trusted the salesman as well. After driving it for 4800 miles the light for “Maintenance required soon” (oil change) was showing up. I was astonished because for 2015, I was told that I needed to change oil every 10,000 miles. I informed the manager when I took the vehicle for oil change but he said maybe they need to update the vehicle system through connecting the computer and update the system. They did just that but I have not seen any difference and have driven the Sienna for over 1000 miles now. I was very much disappointed with this salesman because he lied. Before signing up the paper, when I was in the process of getting the 2017, Salesman was keep asking me why I needed XLE and AWD. He asked me why I don’t like LE and front wheel drive. I told him that my wife will be driving Sienna to pick up and drop kids at school. So in snow AWD have better grip and drive better. I wish the sales person would have told me the truth and let me decide if I wanted to get 2017 with weaker engine with better options or keep my 2015 with excellent engine and less options. I believe honesty is the best policy, that this dealership lacks. More

Great service Darryl (sp?), my service rep, went above and beyond. Having had not one but two bad experiences at another area Toyota dealership, I was hoping for Darryl (sp?), my service rep, went above and beyond. Having had not one but two bad experiences at another area Toyota dealership, I was hoping for better and got the best! Unless I'm out of town, I won't go anywhere else for service! More

Very first time visit there and excellent selection of cars! I got the car I wanted at a great deal. I am very pleased with my purchase. Our sales guy was super helpful and very patience. He was honest and truth I got the car I wanted at a great deal. I am very pleased with my purchase. Our sales guy was super helpful and very patience. He was honest and truthful and looked out for the best of my interest. Our finance guy was also truthful and worked with us. I was very pleased with the experience because I felt at ease and not pressured into buying a car. The atmosphere was great. All staff is very friendly and helpful. I would recommend this dealership to anyone. More

Excellent Service We had a check engine light on in our car and Jeff was very helpful and took great care of us! Will definitely use them in the future for all our ser We had a check engine light on in our car and Jeff was very helpful and took great care of us! Will definitely use them in the future for all our service needs. More

I visit there for the first time and I am really very happy. I got the car which I want and that also at my price. Also got an awsome service. I really have an amazing experience. I recommend everyone to go here I got the car which I want and that also at my price. Also got an awsome service. I really have an amazing experience. I recommend everyone to go here. More