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Elgin Toyota

Streamwood, IL

4.3
1,062 Reviews
Buying a car can be intimidating-but it doesn't have to be. At Elgin Toyota, we pride ourselves on providing our customers with everything they need to feel comfortable during the buying process. Whether you're looking for a wide selection of vehicles, top-of-the-line facilities, or truly exceptional service, we promise you'll be making a great decision if you choose us. We know consumers have high expectations for such a big purchase and we're confident we'll exceed yours. At Elgin Toyota, we don't consider ourselves in the car business. We're in the business of providing extraordinary customer service that's personalized to meet your unique needs. Every decision we make about our dealership is fueled by how we can make the buying process better for you. It's why we price the way we do, fill our lot the way we do, and even clean the dealership the way we do. It's all for you! We want to ensure you feel 100% confident in your purchase-even long after you walk out of our doors.
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1600 W. Lake St.

Streamwood, IL

60107

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Showing 1,062 reviews

July 09, 2017

Way too pushy and phony; typical car shark. Went in to look during the factory sale. I didn't disclose I had other been to other dealers for prices. He didn't give me a price near the others, More

by Michael T
Recommend Dealer
No
Employees Worked With
Bob Keissami
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2017 -

Elgin Toyota responded

Hello Michael! I am sorry for the negative experience you had with Elgin Toyota. I handle customer relations for all 5 of our dealerships and my responses may seem scripted, but the goal is to get people to contact me so I can hear about their experience, and try to fix the issue, if possible. The conversations help guide me as to what processes we need to change within the entire group. I would love to respond in other ways sometimes, but I have done a lot of research on responding to reviews and the #1 rule is not to be argumentative. In my opinion there is also sometimes an issue of privacy. If I have someone to respond to that I know isn't being 100% truthful, or maybe they had a credit issue that we just couldn't work with, that is not for me to announce. I am a real person who tries my best to help everyone so that my name does not show up in negative reviews such as the review that you just left. Please contact me if there is something that I can do to help turn YOUR experience around. Thank you, Jenni Tuton Customer Relations Manager Bob Loquercio Auto Group 847-628-2845 jtuton@blautogroup.com

June 17, 2017

Nice people to work with, Thanks! I got my Rav4 recently and it was nice working with Kyle and Bob from Sales. They are friendly and very professional. It's worth that I choose to visi More

by Dars
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Keissami
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Woods,
Jun 20, 2017 -

Elgin Toyota responded

Thanks for your outstanding review and congratulations on your new Toyota RAV4! I'm glad to hear that Kyle and Bob were very friendly and professional! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Jenni Tuton jtuton@blautogroup.com 847-628-2845 direct

May 09, 2017

friendliess salesperson I've ever met Angela was stellar, a joy to work with from the start,completely shatters all negative car sales stereotypes. Would highly recommend to everyone! She More

by saywhat1447
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angela Bucaro
May 10, 2017 -

Elgin Toyota responded

I am happy to hear that your time spent with Angela was pleasant. Congratulations on your new car! If you have any questions or concerns regarding your new vehicle, please come back to visit us. We look forward to seeing you again in the future. Sincerely, Jenni Tuton jtuton@blautogroup.com 847-628-2845 direct

March 30, 2017

Wouldn't go anywhere else! Came in with high hopes and those hopes were equally matched with professionalism and great sales. I'm 100% happy with my purchase and plan to use thi More

by Kennette Natanael Rivera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lukasz Dylski
Mar 31, 2017 -

Elgin Toyota responded

Kennette, thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction on each and every purchase and we hope you enjoy your new vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Jenni Tuton jtuton@blautogroup.com 847-628-2845 direct

March 17, 2017

very good Really good salesman help you in everything answer all the questions and he's only selling you what you want. He doesn't stop looking until you're ha More

by toyota2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Gonzalez
Mar 18, 2017 -

Elgin Toyota responded

Congratulations on your new vehicle! Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a remarkable experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Sincerely, Jenni Tuton jtuton@blautogroup.com 847-628-2845 direct

March 13, 2017

Great place to purchase a nice car! We just bought Toyota Sienna from Elgin Toyota this week. We couldn't be happier with the process and professional service. We worked with Bozena Ly More

by Margaret and Oskar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bozena Lyznik
Mar 14, 2017 -

Elgin Toyota responded

Thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Bozena was there to provide you with such exceptional service! Thank you again and congratulations on your new Toyota Sienna! Sincerely, Jenni Tuton jtuton@blautogroup.com 847-628-2845 direct

March 10, 2017

Excellent Customer Service We were met and greeted by David Hudson. He had excellent customer service skills. We ended up Leasing our car and traded our van in. He followed More

by salam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hudson, David Hudson
Mar 11, 2017 -

Elgin Toyota responded

Thanks for this awesome review and congratulations on your new car! I am so pleased that David was able to provide you with such exceptional service. Enjoy your new vehicle! Sincerely, Jenni Tuton jtuton@blautogroup.com 847-628-2845 direct

March 08, 2017

Thank you Bob Good! just leased a highlander from here so far so good supervisor called to personally resolve a little miscommunication between my wife and the fina More

by hawkschicago
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bob Keissami
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2017 -

Elgin Toyota responded

Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that Bob made sure your wife's concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us again. Sincerely, Jenni Tuton jtuton@blautogroup.com 847-628-2845 direct

March 07, 2017

bought lexus is250 f sport i have low credit score but this dealership still worked out with the bank and got me approved for nice and expensive car. Sam Kim thank you so much f More

by ncpatel91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Kim, Mark Garvin
Mar 08, 2017 -

Elgin Toyota responded

Thanks for this awesome review and congratulations on your new car! I am so pleased that Sam and Mark were able to provide you with such exceptional service. Enjoy your new vehicle! Best, Jenni Tuton jtuton@blautogroup.com 847-628-2845 direct

March 05, 2017

Great dealer to go to I am an ex Nissan owner, 2nd time I have leased a Toyota Corolla from here, everyone here is great and are very willing to work with you to get what More

by Suzan S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Moe Mustafa, Michael Quigley, Pepito Molina
Mar 06, 2017 -

Elgin Toyota responded

Suzan, thank you so much for taking the time to write this review. I'm very happy to hear about your positive experience at Elgin Toyota Scion. Congratulations on your new Toyota Corolla! If you have any further needs, do not hesitate to come back in for a visit. Best, Jenni Tuton jtuton@blautogroup.com 847-628-2845 direct

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