Elgin Toyota

Excellent Customer Service I was at Elgin Toyota last summer and was consulted by Bozena. I have to say that I was impressed by her politeness, knowledge and intelligent attitud I was at Elgin Toyota last summer and was consulted by Bozena. I have to say that I was impressed by her politeness, knowledge and intelligent attitude. She also didn't pressure me with the choice. She made sure I was understanding the financial part and that I was given the best match to my expectations. I felt very comfortable with her and that I am in trusted hands. I am happy to recommend her to friends. More

Great Job We just bought a Highlander from Elgin Toyota. We'd been looking at minivans for about four months and were focusing on a Sienna. We're dealing wi We just bought a Highlander from Elgin Toyota. We'd been looking at minivans for about four months and were focusing on a Sienna. We're dealing with back issues and weren't convinced the Sienna seats were going to work for us. David Hudson and Carlos Galvez were very helpful and arranged for us to take a Sienna for a day of extended testing. Still not sure about the seats after that we talked to David and Carlos who suggested trying the Highlander. The seats in the Highlander are more adjustable and feel much better for our issues. After more driving we picked a Limited for the additional safety features. David and Carlos did a dealer trade to get the color combo we wanted and still honored the originally discounted price we were offered. David and Carlos are both very nice, friendly and easy to work with. We appreciated their ability to work through obstacles and get us to a vehicle that works for us. Great job! More

Camry Hybrid (Great Team) We recently purchased a new 2015 Camry Hybrid. We got the exact car we wanted and at the right price. Our sales guy, David Hudson, was really great an We recently purchased a new 2015 Camry Hybrid. We got the exact car we wanted and at the right price. Our sales guy, David Hudson, was really great and made us feel comfortable every step of the way. This was our first Hybrid and it is definitely surpassing our expectations. With a little work, we found the rated MPG very achievable. Toyota has an awesome product supported by a fantastic team. Two thumbs up!! More

Service and Purchase both a success I recently purchased 2012 Yaris here and besides loving the car, I loved my experience with both the service team and sales team. I went to several de I recently purchased 2012 Yaris here and besides loving the car, I loved my experience with both the service team and sales team. I went to several dealerships before this one and this was by far my best experience. Ask when Angela Bucaro is working if you have the unfortunate time to get one of their newer younger male sales guys. Angela was laid back and not once pushy or aggressive the whole 5 hours I spent there. She and Dennis Sheahen from the service department made sure my car was in perfect shape before going home, they even go 4 new tires put on for me. Great service team and great experience. More

My very first brand new car Imran Aneesuddin was very helpful, he made the impossible possible for me. I love the car i got thank you for your help Jazzkallah form Syed. Imran Aneesuddin was very helpful, he made the impossible possible for me. I love the car i got thank you for your help Jazzkallah form Syed. More

6 out of 5 Stars I came here by recommendation of my mechanic/uncle Bill Olsen and I'm extremely glad he did. With not having much of a down payment and a trade in 200 I came here by recommendation of my mechanic/uncle Bill Olsen and I'm extremely glad he did. With not having much of a down payment and a trade in 2004 Nissan Sentra, Don Smith, my sales specialist, helped me get the absolute best deal possible. He was very personable, genuine, and a great person and I would recommend him to everyone. David Hudson, my product specialist, was very knowledgeable and informative. He gave me his personal number and urged me, multiple times, to call if I had any questions about my new 2016 Prius. That shows me that he really cares about me as an individual customer. I'd give you guys a 6th star if I could, but it won't allow me. Thank again for your great help and service! More

2nd car I've leased with them. A No Hassell" experience I received excellent customer service. Don went above and beyond to answer all questions and point out features of the new car. I will keep coming bac I received excellent customer service. Don went above and beyond to answer all questions and point out features of the new car. I will keep coming back because of people like him. He is a true customer advocate. Steve Venditti More

Treated me like gold again! The guys at Elgin Toyota have always been outstanding for all my car issues. I had a code pop up and make driving almost impossible, very little powe The guys at Elgin Toyota have always been outstanding for all my car issues. I had a code pop up and make driving almost impossible, very little power. I limped into the dealership, and within a few minutes, they had a loaner, helped me switch out all the kids car seats (so much easier with help) and had me back to our family event in no time! Repair was done quick, and explained so I could understand it, and back on the road. These guys have always treated me like gold, and it is appreciated!!! More

Cool Car--Jeep Patriot I went to buy a car for my son. I had a few credit issues, but they worked with me, and I got the car I wanted for my 18 year old. Car looks brand ne I went to buy a car for my son. I had a few credit issues, but they worked with me, and I got the car I wanted for my 18 year old. Car looks brand new, fully loaded. I couldn't have had a more polite, professional car dealer. Don was really great. Thanks for driving the car all the way to my house after the purchase! My son is really happy with the car. :} More

Like the car, Hate the service My sister purchased a car in December, and I tagged along for support. We love the vehicle itself, but there have been so many issues with the dealers My sister purchased a car in December, and I tagged along for support. We love the vehicle itself, but there have been so many issues with the dealership that we just cannot justify. #1) After a grueling back and forth negotiation on APR percentage (their first offer of 18% was ridiculous and disrespectful) we finally told them we were no longer interested, as we had done our research and knew they were nickle and diming her. So the arrogant manager, Carlos, finally offered an incredibly low APR. He stated that a bank hadn't actually agreed to the rate he was proposing, but he knew they would on Monday, and he wanted us to walk out with the car. Fearing the sliminess of it all, we asked him MULTIPLE times if for some reason he couldn't find a bank to approve the low rate we would be forced to return and pay more (we live more than 1 hour away). He assured us that we would NOT have to come back, that it would never happen that way. Sure enough - 1 week later - we are told we have no choice but to come back in and sign a new contract for double to APR. In addition, they refused to put any of this in writing (even in an email) and they constantly told us they couldn't fax any information because their fax was broken. Lies - so many lies. #2) After being lied to and driving out a second time they forced a new license plate change. Odd, we thought, but legalities are what they are. Just last week they called us and said we need a 3rd license plate and needed to come back in. WHAT? My sister asked for a reason on the new change, they didn't have an answer. She asked for a manager to provide a reason and put that reason in an email. So far she's been given a run around. Why does this matter? We paid $300 on the contract for an extra key (so I could have one). When she called to request the key they told her to come back for a 3rd license plate change. Um, NO. Why do we have to drive another 2 hours round-trip for you to give us the key you owe (when they told us it would be delivered). And why a 3rd license plate? We've never heard of this before, ever. I closing, they do a lot of "salesy" run around, tell a lot of half-truths, and nobody really seems to have a reason for any of it. I will say that our first interaction with the sales guy Ricky was OK, he seems to be low on the totem pole but nice enough. But even then, there was so much game play and back and forth. Never again. More