Elgin Toyota

Great service, Great team, Great Price It had been over 12 years since I bought my last car (Toyota Camry) and was very nervous about starting to shop for a new vehicle, but after decided t It had been over 12 years since I bought my last car (Toyota Camry) and was very nervous about starting to shop for a new vehicle, but after decided to work with Elgin Toyota I know I made the best choice for me. I bought a 2014 Toyota 4Runner Limited and I love it. I drove over 2.5 hours to buy my vehicle and they made it worth it. Between the customer services team that I worked with on the phone (Erica and Bob) to the sales staff (Carlos and Otavio) through finance and even coming back to work with Rudy and service...exceptional experience. I waited until everything was said and done and I had my car for around a month now to write my review. I am as happy as I was when I left the dealership. I would recommend them to any of my friends and family and I know that if I ever needed anything they would be there for me. It is to their benefit to be a customer driven business, because they really wanted to earn me as a customer. Some of the dealerships I went to close to home honestly didn't really even care about earning my business and they wouldn't even give me the time of day. Elgin made me a priority. Thank you to everyone and I hope to see you all again soon on my next trip to the big city!!! More

Excellent service as usual This is the third car we bought from Elgin Toyota since 2000 every time after visiting couple of other dealers. Every time great price, great service This is the third car we bought from Elgin Toyota since 2000 every time after visiting couple of other dealers. Every time great price, great service and most important NO PRESSURE... allow us to take as much time to think and shop around as we need but always there to help every time we call with the question. Highly recommend and will keep buying in future as long as they maintain this kind of service. More

New sale through Costco.com Was recommended to Elgin Toyota by Costco through their new car purchase program. I had filled out a request for a quote, ten minute process, and Cost Was recommended to Elgin Toyota by Costco through their new car purchase program. I had filled out a request for a quote, ten minute process, and Costco forwarded it to Elgin Toyota. In less than thirty minutes I was sent a written quote and received a phone call from Erica and I made an appointment for Saturday morning. Walked up to the dealership door, was met by Don Smith and he immediately offered to help. I explained this was a Costco quote, he pulled paperwork and then took his time to show us multiple vehicles, explained option packages and offered a couple of test drives. In a short time we had a couple of options, colors, equipment, etc. I explained we were going to look at a different manufacturer, he did not try and stop us, no high pressure, he let the vehicle speak for itself. We did leave, go to a different manufacturer's dealer, test drove that, and then called Don before we even left the other dealer's parking lot. He said the car would be cleaned up in a hour, told him we'd be back in two. When we returned the car was out in front, cleaned and polished, and FULL of gas! Don took the time to review all the options, features, service explanation, etc. Waited a little while for finance to get to us (dealer was extremely busy), but was offered refreshments, and were constantly advised how much longer it would be. Finance department was a breeze when we did get in, new plates were already installed on the car and away we went. Had not met Erica in person but didn't need to, Don Smith took care of everything. More

Highlander purchase We were looking for a very specific model/trim level/color combination and all other dealers in the area told us it was impossible to get. Elgin Toyo We were looking for a very specific model/trim level/color combination and all other dealers in the area told us it was impossible to get. Elgin Toyota went above and beyond to locate our vehicle for us and we are extremely pleased. More

Prompt and responsive dealership I reached out to Elgin Toyota because they had the model of car we wanted. They made it easy for us to narrow down and buy the car we liked including I reached out to Elgin Toyota because they had the model of car we wanted. They made it easy for us to narrow down and buy the car we liked including a test drive, features explanation, finances options etc. I had been to another Toyota dealership and they were nowhere near as responsive to our needs as Elgin Toyota. I would recommend them to friends and family. More

best experience ever I went there about a month back and i was immediately greeted by Rob whom took care of the service process. He throughly explained everything and was I went there about a month back and i was immediately greeted by Rob whom took care of the service process. He throughly explained everything and was very curteous. The service director ankeet came and made sure everything was running smooth and we were happy. I felt my business was more then appreciated and it was a nice feeling. I have had terrible dealings with lombard toyota where i intially purchased the vehicle. I wish i went to Elgin Toyota and thanks to those great employees i will continue to bring my business there More

Surprisingly My Best Dealer Experience Marlon and Erica were seriously a pleasure to deal with. The negotiation was done before I stepped foot in the dealership. I got a great deal, a great Marlon and Erica were seriously a pleasure to deal with. The negotiation was done before I stepped foot in the dealership. I got a great deal, a great car, and excellent service. I know this sounds like an ad, but I would recommend you to try them for yourselves. The only thing negative I have to say is waiting for finance took forever. I know I will definitely deal with Marlon again. Even the GM came out and said hi(forgot his name). Kudos to the team for the best car buying experience I have had. More

Mr. Don Smith - Professional, experienced, respectful and helpful. Overall a 5 star (*****) salesman Thank You Mr.Smith This is my 2nd time pur helpful. Overall a 5 star (*****) salesman Thank You Mr.Smith This is my 2nd time purchasing from Elgin Toyota and would consider them again in the future. More

Job well done!! Working with Tom Licata was an enjoyable excellent experience. It is so nice to work with someone who is humble, knowledgeable and not pushy. We already own a Toyota Camry and LOVE it, now excellent experience. It is so nice to work with someone who is humble, knowledgeable and not pushy. We already own a Toyota Camry and LOVE it, now we are leasing our second one. Erica Mason was very helpful with her internet sales service when we phoned for a price. Actually, her leasing price was what brought us into the Elgin location. Once Tom took over I knew this was where we wanted to do our business. It was informative, painless and best of all in our price range. Thanks to all who helped make this such a smooth transaction. More

I had an excellent experience at Elgin Toyota. Tom Licata was extremely professional and provided phenomenal assistance. I would recommend Elgin Toyota to anyone I know including my family, was extremely professional and provided phenomenal assistance. I would recommend Elgin Toyota to anyone I know including my family, More