Elgin Toyota

I had been in the Market for a couple months looking specifically for a Toyota FJ Cruiser. So I had done a lot of homework and was watching lots of dealerships waiting for the right look and price. specifically for a Toyota FJ Cruiser. So I had done a lot of homework and was watching lots of dealerships waiting for the right look and price. I am from Wisconsin, so when I saw several good looking vehicles in the Greater Chicago area, we put together a road trip to go see them. The first place we stopped was Elgin Toyota. I was first struck by the enormous inventory they had on hand, only to find out that what I saw was only half of what they had available (remote lot). The next thing I noticed as we walked up to the showroom was the friendliness of everyone. Yes I know they get paid to be friendly, but it was much more genuine than that. We had spoken to Augie Celaya earlier in the day about the vehicle, what a pleasure this young man is to work with. We had driven a Cruiser earlier in the month at another dealership and the pitch from the rear seat was annoying enough that we left. Not the case here, no push, just quiet, a few directions, info when we asked. Let me drive the vehicle. This was a 2012 and was in immaculate condition and the sticker was no shock. It had about everything I wanted except remote start, not a biggie. I may have stopped right there but not going to see the other vehicles could be recipe for buyers remorse. So we continued on our road trip and visited two other dealerships, the vehicles were nice, and the prices not far off. I was glad we went as it confirmed to me that the staff and vehicle at Elgin were probably right for me. So to make a long story kinda short... we went back sat with Augie, bargained and had some great conversation and laughs. When it came down to it we were not pressured for extended warranties or other extras, just made aware. I had a 2010 Elantra to trade and I don't think I could have got more for it anywhere. We drove away that night in the Cruiser, very pleased. Buyers remorse, whats that? I would recommended Elgin Toyota and Augie to any one looking for a good deal on a new or used vehicle. BTW. the remote start I wanted, Augie called me a week later, the second set of keys had been returned by the previous owner and there was a remote start with it... perfect ending to to perfect purchase. Thanks Elgin, Thanks Augie! More

Bought a used car from Frank Cruz who was a good salesman not too pushy and good service. However after closing the deal with finance, keys appeared to be lost. In walks Tom Morris, Assistant Service Manager not too pushy and good service. However after closing the deal with finance, keys appeared to be lost. In walks Tom Morris, Assistant Service Manager, Tom found the keys within a minute or 2 and we were on our way. 2 days later we found some issues with the car (check engine light, car bought as is) that needed somewhat potential expensive repairs. Back to the dealer we went, Tom Morris was there to greet us and we left the car. After service looked into the problems we needed what I am sure is well over $1,000 in repairs, we had driven the car only 10-15 miles. After 1 day in the shop Tom called and assured us the car would be taken care of and they had already started to take the engine apart for repairs. Several days went by and we talked to Tom on a daily basis and he assured us this would be taken care of. When we picked up the car, things were actually taken care of well beyond my expectations. I don't usually write reviews but Elgin Toyota, Tom Morris and the service team were outstanding, standing by the product they sold. I have had great service at other Elgin dealers over the years but Elgin Toyota was outstanding, will be back in a year or so to look at a new car for me. More

It was a great buying experienced. I was hesitant at first to go to any dealership because of my unpleasant experienced in the past. I owned a total of four Toyota's over the years, and it was always a first to go to any dealership because of my unpleasant experienced in the past. I owned a total of four Toyota's over the years, and it was always a hustle dealing with the sales person. I started my search through the internet two weeks ago until I met Erica who has been very helpful with my search. Today, going to Elgin Toyota we met Mr Celeya who has been very cordial and friendly putting us at ease from the start. He has been very fair and straight forward with the deal. He was patience and thorough with the tutorial instruction of the vehicle. We will surely recommend him and Elgin Toyota to our families and friends. This was a great and awesome buying experienced. Vic and Cora Villaverde (Highlander 2013) More

We received first rate service and negotiated a fair price for our new 2014 Toyota Camry Hybrid We would definitely buy here again.We love the car. price for our new 2014 Toyota Camry Hybrid We would definitely buy here again.We love the car. More

Elgin Toyota internet department (RJ) was the first to respond with a written offer for a new 2014 Tacoma DBSC TRD Off Road, within 1h after the request! They also had the lowest price which was significa respond with a written offer for a new 2014 Tacoma DBSC TRD Off Road, within 1h after the request! They also had the lowest price which was significantly below MSRP. -No other Toyota dealer matched the price or came back with a written counter offer- Ali (sales) did a great job keeping the price at the previously quoted level. No tricks, no BS. I planned on placing an order for the car to get it delivered 4-6 weeks later since Tacomas are not as common on stock at dealers, but Elgin Toyota located one at another dealership and transfered it within 24h. Overall very good Job from RJ & Ali More

I purchased a 2011 Camry from Elgin Toyota. Carlos was the salesperson on this sale and he was great. He got answers for all the questions that I had on the vehicle and the deal and really wento bat so t the salesperson on this sale and he was great. He got answers for all the questions that I had on the vehicle and the deal and really wento bat so to speak on any the requests I had and went the extra mile to get everything complete on the deal, like finding all the manuals on the car and making sure the car was detailed. I highly recommend Carlos for any sales, he is very friendly and knowledgeable as well. More

I went in justto explore my options, not sure if I really wanted the Hybrid, I probably didn`t know enough about the car to begin with, I met Bo and she explained every aspect of Toyota hybrid technology, t wanted the Hybrid, I probably didn`t know enough about the car to begin with, I met Bo and she explained every aspect of Toyota hybrid technology, the car is great I really enjoy my gas mileage, Very happy with the dealership, the treatment, looking forward to enjoy my car for years to come, Andy More

The way they build up how buying a pre cetified is the greatest thing in the world. I took my vehicle in within a month and havd to have $1300 worth of repairs. My brakes were shot they are the only place greatest thing in the world. I took my vehicle in within a month and havd to have $1300 worth of repairs. My brakes were shot they are the only place I heard of that re conditions brake pads. The brake rotors were shot but they said they could save the pads. Wheel bearings were also replaced. I wonder who is certifying these vehicles. More

My dad and I went to the service one Saturday morning and cars were lining up one after another. We went in the service dpt to get my tires checked out since they were making clicking noises and wanted to ma cars were lining up one after another. We went in the service dpt to get my tires checked out since they were making clicking noises and wanted to make sure it wasn't something serious. Once we got there we were helped out by Rudy Rios. We didn't have an appt so originally we were told their availability was at 2 PM which meant 4 hour wait for something that seemed like it could take 10-20 minutes to look into. All the mechanics were busy at the moment, so Rudy Rios took the initiative to take a look at the caps himself to investigate the noise since he had some experience in the field. As he was investigating the tires he was thorough. Being a very busy morning one may show the need to rush and hurry things up but Rudy Rios had a very professional mannerism in which he gave us his undivided attention until the work before him was completed. More

Customer service at Elgin Toyota is beyond excellent! I Customer service at Elgin Toyota is beyond excellent! I worked with several dealerships to negotiate the best price I could and Elgin was by far Customer service at Elgin Toyota is beyond excellent! I worked with several dealerships to negotiate the best price I could and Elgin was by far the best. RJ Krempasky was my internet sales guy and he was a pleasure to work with! I felt like he truly had my best interest in mind and went above and beyond to get me the best price he possibly could. His professionalism and promptness was greatly appreciated. When I arrived at the dealership I worked with Don Smith as RJ only does the internet side of things. Once again I was blown away by the above average customer service. Don Smith was not pushy at all like other dealers I talked to and was a genuinely good guy. This was my first new car and the first time buying from a dealership and I was a little nervous going into it. Don Smith made the process super easy and made sure to help me understand how everything worked. My nervousness went away quickly and he made me feel very comfortable and confident about the whole process. It is guys like him who exemplify what a sales professional should look like!! When it came down to the final paperwork I was passed along to Jose Gonzalez the business manager. Jose was no less impressive than the other two gentlemen I worked with. He also made me feel extremely comfortable with the whole car buying process. He was very fast precise with the paperwork and was able to workout an excellent deal for me on the financing. Once again I was blown away by the level of excellence that all three of these fantastic gentlemen exhibited. Overall my experience with Elgin Toyota was beyond excellent!! Because of the customer service I received I will be a loyal customer to their dealership for many years to come. There are several dealers closer to where I live and I will drive right past all of them to work with Elgin Toyota on my next purchase. I HIGHLY recommend talking with Elgin Toyota when you go to make a new car purchase. Elgin Toyota is a wonderful dealership and I would definitely recommend them to anyone looking for a new car, including all my friends and family. As a customer I was blown away by the level of excellence that this dealership has exhibited. Thank You so much Elgin Toyota for making my first time buying a new car such an excellent experience!!! I truly appreciated everything this dealership has done for me!!!! I love my new Rav4 and glad I chose Elgin Toyota as my dealer! Sincerely, Charles Frey III More