Elgin Toyota

I walked into the dealership on a Saturday morning. What brought me in was a letter I received in the mail stating that Toyota wanted to buy back my 2009 Yaris and offer me a good deal on a newer vehicle. I brought me in was a letter I received in the mail stating that Toyota wanted to buy back my 2009 Yaris and offer me a good deal on a newer vehicle. I did not have any intentions of purchasing a vehicle. I thought I would go there and find out it was too good to be true. When I first pulled up at the dealership, there were three salesman standing outside. They looked ready to pounce on the first potential customer they saw. I ended up being greeted by a salesman named Justin. He casually approached me and asked if I needed help. I showed him my letter and asked him to tell me more about the offer. He led me to his desk and we filled out some paperwork. He was a very good listener and extremely responsive to my needs. I explained that I wasn't really in the market to buy a new car, since my car was not even 3 years old yet. Also, I told him that I had 0% financing on my current car and that I was not willing to give that up. Justin helped me to find a car that had 0% financing for 60 months and was in my price range. He let me take the 2011 Corolla for a test drive and of course I fell in love with it. I told him if we could work out the numbers then I would buy the car that day. Justin worked between myself and his sales manager to come up with an agreement that was mutually beneficial. What was most impressive was that even after I had signed the bill of sale, Justin still took the time to walk me through all the features of the new car. He spent an excessive amount of time trying to set up the bluetooth function. He was really helpful in getting acclimated with the new vehicle. The next day I came into the dealership to let him know that once I got the car out in the sun I noticed a bunch of swirl marks and scratches on the hood. Justin pulled my car into the service department immediately and in an hour's time, I drove off the lot with a completely buffed and waxed vehicle. I am very happy with my new car, as well as with the level of service I received from Justin. I will defnitely be recommending friends and family to him in the future. More

I stopped in an hour before they closed on a Saturday. Everyone seemed friendly, but because I am a younger person I Washington passed off between salesman who were thinking I wasn't serious. After being Everyone seemed friendly, but because I am a younger person I Washington passed off between salesman who were thinking I wasn't serious. After being introduced to 3 different people, someone figured they should show me the scion tc's that I had expressed interest in. Marlon ended up being brave enough to help me out in my car search. He was very patient and helpful in suggesting cars. It was a little after they closes and he stayed late and offered to let me take one home for the weekend. I was presented with paperwork telling me what my monthly payment would be if I decided to purchase the scion without a down payment and with a down payment of $7,000. With no money down it would be $386 and with the down payment it would be 232. I took the car for the weekend and told them I would be coming in Monday with a down payment to purchase the car. I was told that the car was $15,000 and that the price was nonnegotiable because of the scion pure pricing. I was told that they certified the vehicle as well, but just did not have time to detail the car because it just came in. This was fine with me, they said they would detail it on another day for me and give me another car to use for the day. I have no complaints about Marlon my salesman, he was amazing. I feel I was ripped off by the financial service guy, Mr. Soto. The way he presented the information during signing was to his benefit, not mine (I'm sure he make xommissi too). He told me the price of the scion being $15,000, the interest, tax, title and license. This was fine, then he showed me a piece of paper with four or five different packages and what my monthly payment would be written underneath each. I was given the impression from him that I had to choose one of them because it was already included in the price I was originally quoted before I took the car for the weekend. I chose the second option for $275 (the highest being $300). I was thinking that these were the monthly payments before my down payment was factored in (of course it already was factored in and he did not tell me). Then he starts signing a big stack of papers, then hands me the pile and tells me where to sign for my car.I went through the papers as soon as I left to discover that I was charged $16,600 for the car purchase price and with everything the total amount was $24,900! I called him up before they even closed that day and he said that I had to pay an extra $1,500 to get the car certified (which they keep insisting was already certified) to get a lower interest rate. When the math is done on it, it is a wash between the lower interest rate and the used car rate. I told him that if he would have told me that I would have opted out and gone with the higher interest since my goal was to pay it off early anyway. I was charged more for this uses car than it would have been to buy a bran new 2012 scion tc. I was sold a two year maintenance package that only includes 6 oil changes for $600; that's $100 an oil change! Lo Jack was also in the package, which ended up being $1,700. I went back there the next day having been unable to sleep at all that night. I tried to get out of as many packages as possible. I was told that I could not cancel lo jack, that I was stuck with it as well as the monthly payment of $300. Any changes in the amount due would just cut off the end of the term. I am still pissed about this situation. I guess I should have taken my father in with me and listened to rumors of how car dealers always try to rip off girls. The next problem I had was with the service department in detailing the car I was now stuck with. They were very nice, and had me make a list of anything at all that I saw out of place or damaged.I gave them the list and made n appointment to come back in later that week. They decided to take the car when I went in to try and get out of my contracts. They gave me a car to drive and I was on my way. They had the car for 3 days. When I picked up the car, they had me walk around it and showed me how theu fixed the seats. I was running late for work so I said okay and took off. On my way to work I noticed that they had not cleaned the car at all. The same grime and sticky stains were in the car from when I first test drove it. Um okay, I was debating on whether or not to just clean it myself, but then I was reminded by a friend how much money had just paid and I called Marlon and told him about the dirty interior. He had me come in the next week so it could be detailed because they may had just forgot to do it (weird, I thought that was the reason I had left it there for 3 days). So I went in on must day off to get this car cleaned. I was told it would probably take 30 mins maybe up to an hour. They gave me another car to drive for an hour (this car smelled like vomit and was dirty). I came back in an hour and then had to wait another half an hour on top of that. When I hot the car I immediately lifted up the consul to discover the same sticky residue from before. I told Marlon and he cleaned it there himself. That was over the top, I felt bad that he had to clean it and was embarrassed. I didn't tell him that the doors had buildup along with the steering wheel, shifters, odometer and vents. All they did was wipe off the dashboard with amorall and call it a day. Very bad service department. I even noticed later on that they didn't fix some of the paint that chipped away and they said they would. I ended up cleaning the car on my next day off, so it is finally cleaned properly. When I was telling my insurance agent about my car purchase, he told me that the car had been in five accidents. He asked if I was given a carfax, I was given a carfax, but not until after I signed the papers. Then I was given the carfax, but no one bothered to mention that it had been in any accidents, only that the carfax was clean. More

This was my first visit with Elgin Toyota, and was my BEST car buying experience ever. Amy Volkening, the internet sales manager, was very friendly and easy to work with. She gave us the best price match BEST car buying experience ever. Amy Volkening, the internet sales manager, was very friendly and easy to work with. She gave us the best price match without any hesitation. Jim Swartz, the salesman, was also very friendly and very patient. He showed us everything about the car (Rav4). There was no sale pressure, allowing us to make our own decision. David Cooper handled our sales paper and financing with ease. We are glad that we bought our car at Elgin, and would not hesitate to recommend them to anyone. More

Extremely happy with Bozena's help. Very patient, friendly and fair! We had a very long process of buying a car (over 6 months to make the decision) and she never pressured us to buy. After reading friendly and fair! We had a very long process of buying a car (over 6 months to make the decision) and she never pressured us to buy. After reading that last sentense, it's kinda sad that that would be considered a complement, but unfortunately we had encountered a good number of sales managers really pushed for the hard sell. We felt very comfortable with Bozena. Would highly recommend her. More

Salesman was nice when he was showing me the car. When it came down to the negotiating, he tries to tell me that the automotive industry changed in the past year because of the web (really, just this year it came down to the negotiating, he tries to tell me that the automotive industry changed in the past year because of the web (really, just this year huh?)and that the internet price is already the lowest possible. First price was too high, but they says its because of the certification. When I gave my price, manager tries to lecture me about the world. I leave after they can't meet my price. Several calls made to me throughout the week to get me to buy car. A week later they give me my price(why the change?)over the phone. Man on phone says he is man of his word and they will sell me car for price I stated. I agree to pick up car. Before I go to pick up car, I call to verify just to be safe. Salesman tells me they can't include certification with my price and the price will be higher than what was agreed upon. This place had three chances (three too many)to get me to buy car, and they failed miserably. Ended up buying a better, cheaper and certified (at no cost) car at honda and the treatment was 1000 times better. Funny thing is, 10 years ago I left a honda dealership pissed and yelling at salesman and another toyota dealership saved the day. Can't blame toyota, but based on my experience I will never buy a car from here. More

I live in Chicago and this was my first car purchase so I had been doing as much research and shopping online as I could before going into a dealership, and had a list of five or six cars for sale in the are had been doing as much research and shopping online as I could before going into a dealership, and had a list of five or six cars for sale in the area that matched my criteria. Out of chance Elgin Toyota was the first dealership I actually visited, and it ended up being the one I purchased my used 2009 Honda CR-V from. Although I had made an informal appointment with someone in the internet department when I walked in I was greeted by Justin, who took fantastic care of me. Having never purchased a car before, I was super skeptical and had a lot of questions and Justin was patient and kind enough to answer all my questions and deal with my cynicism. After taking a test drive and having an honest talk about what I could afford I left the dealership, convinced I'd be a fool to purchase the first car I test drove from the first dealership I visited, no matter how much I wanted to. After doing a little more research that evening on the comparable vehicles I had found I decided I couldn't find a better deal, and frankly didn't want to take the time to look, especially if it was going to involve hanging around in less friendly dealerships where pushy salesmen would try to bully me into buying a car (my voicemail and email inboxes were full of calls and emails from salesmen asking when I'd be coming in to buy their CR-V). Justin called me to follow up the next day, and I told him I'd be in that afternoon to buy the car. The purchase process took a little longer than expected (to be fair, I didn't really know what to expect) but Justin was nice and patient the whole way through. Having only other people's car-buying horror stories to go off of, buying from Justin seemed remarkably easy and the whole process was fairly pain-free. Justin is affable, honest, and not pushy at all - pretty much the opposite of the skeezy used car salesman a novice like me can't help but imagine. I am so glad my first car-buying experience was so pleasurable, and that I get to drive my new vehicle with the peace of mind in knowing I didn't get swindled because I bought from a salesman I trusted. I would recommend Elgin Toyota, and Justin specifically, to any friends or family members who are in the market for a car. Thanks Justin! More

We came to the Elgin, IL Toyota dealership where we had bought a used Yaris some months before for our daughter. The low tire pressure light came on in the car panel as well as her breaks made a strange m bought a used Yaris some months before for our daughter. The low tire pressure light came on in the car panel as well as her breaks made a strange moaning sound whenever she used them. We were greated by Ankeet Patel and he was very nice (not condescending) when listening to our tire and brake woes. He had a tech check out our break problem and they not only looked at them but took them apart, lubed them and make sure they were safe for my daughter to drive. They also filled up her tires and did a muti-point inspection for all for free. I feel my daughter's car is in good shape and once again safe for her to drive. Thank you Mr. Patel :) More

All were great to work with and all worked with my salesman even coming in on his day off to personally deliver the car. thanks salesman even coming in on his day off to personally deliver the car. thanks More

Our salesman Manfred was very helpful in matching the Costco program sales price and in researching information to answer several questions. Overall, the purchase of our new Toyota was an excellent exper Costco program sales price and in researching information to answer several questions. Overall, the purchase of our new Toyota was an excellent experience. More

My wife and I just bought a car at Elgin Toyota. The process was much better than we expected. We had visited several different automobile dealerships and Elgin Toyota and a Ford dealership were the on process was much better than we expected. We had visited several different automobile dealerships and Elgin Toyota and a Ford dealership were the only two where we did not feel like we were being attacked by piranha, and we greatly appreciated that. Our salesman, Justin Baley, was very helpful. I wanted a 2011 model with specific options so as to get the current Toyota incentive. Other dealerships told me that they did not have that specific vehicle but they would “fix me up” with something else. Justin and Elgin Toyota were able to find me this vehicle even tho they had to transfer it in from out of the area. The car price was negotiated via my credit union over the internet, and Elgin Toyota honored that price. Justin delivered as promised, and he even helped my wife link her cell phone to the car’s Bluetooth system. We were both very pleased with the way we were treated by the dealership and we will do business with them again when the time comes. And we love the car. More