Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Elgin Toyota
Streamwood, IL
1,066 Reviews
Buying a car can be intimidating-but it doesn't have to be. At Elgin Toyota, we pride ourselves on providing our customers with everything they need to feel comfortable during the buying process. Whether you're looking for a wide selection of vehicles, top-of-the-line facilities, or truly exceptional service, we promise you'll be making a great decision if you choose us. We know consumers have high expectations for such a big purchase and we're confident we'll exceed yours.
At Elgin Toyota, we don't consider ourselves in the car business. We're in the business of providing extraordinary customer service that's personalized to meet your unique needs. Every decision we make about our dealership is fueled by how we can make the buying process better for you. It's why we price the way we do, fill our lot the way we do, and even clean the dealership the way we do. It's all for you! We want to ensure you feel 100% confident in your purchase-even long after you walk out of our doors.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 104 service reviews
March 14, 2026
Back bumper cover flew off after 6 days of purchase on interstate. Major safety concern. interstate. Major safety concern. More
by jennabradac
Employees Worked With
January 09, 2026
We’ve serviced our 2013 Highlander at Elgin Toyota for years, but this last visit was a huge disappointment. We were told the transmission needed repair and that the alternator could wait. After agreeing years, but this last visit was a huge disappointment. We were told the transmission needed repair and that the alternator could wait. After agreeing to the transmission repair (originally quoted at $2,700), we were charged $3,200 without notice. The very next night, the truck wouldn’t start due to the alternator and we were stranded. Another mechanic fixed the alternator for $400, and the car runs fine. Elgin Toyota later claimed we were told it needed immediate repair, which is untrue—I heard the conversation on speakerphone. Promised follow-up never happened. Poor communication, surprise charges, and no accountability. More
by Joe
Employees Worked With
February 26, 2025
Went in for a simple oil change When I got home and really looked at the bill I find they added an extra 10% charge for "shop supplies" Why not "toilet paper" or "depreciation on the lifts" or "contri really looked at the bill I find they added an extra 10% charge for "shop supplies" Why not "toilet paper" or "depreciation on the lifts" or "contribution to managers bonus". Very sad. I'll be telling everyone, just for fun. Silliest part is that the car is 13 years old and I started looking to replace it, and now they've lost me as a potential customer. Never got the shop report either, though that's irrelevant now. More
by gjsteere
Employees Worked With
Cosby, Quiroga
September 17, 2024
DO NOT BRING YOUR CAR HERE. THEY WILL LIE TO YOU ESPECIALLY IF YOU A SINGLE WOMAN. Went here twice for an oil change on my 2022 Rav 4. The first time I was with my husband and t THEY WILL LIE TO YOU ESPECIALLY IF YOU A SINGLE WOMAN. Went here twice for an oil change on my 2022 Rav 4. The first time I was with my husband and the second time I went alone. Curiously when I went alone there was a laundry list of things “wrong” with my car including them claiming the oil pan was missing. Manager refuse to talk to my husband was he called wanting clarification. Went to Pauly Toyota in Crystal Lake and they said everything check out great! Oil pan was not missing. DO NOT GO TO ELGIN TOYOTA!!!! More
by Corrine
April 09, 2024
I am always greeted right away with a friendly face. Darryl is always so kind and honest with me. He keeps me informed and up to date with the progress of my service and ensures it's done promptly. Darryl is always so kind and honest with me. He keeps me informed and up to date with the progress of my service and ensures it's done promptly. More
by Gellis410
Employees Worked With
January 12, 2024
The Service Consultant who handled my vehicle's work was courteous, professional, and kept me informed. There were no high-pressure sales. Brendon got the initial problem fixed quickly (new starter), and th courteous, professional, and kept me informed. There were no high-pressure sales. Brendon got the initial problem fixed quickly (new starter), and then walked me through some maintenance options available. He helped me decide which preventative maintenance items were best, and I did have some of the additional recommended PM work performed. I only had to say 'No Thanks' once to some of the other recommended work and it was without push-back. As it should be. I was contacted as soon as the work was finished. The cost for the work performed was what I anticipated. I have not been to this dealership for a while. I'll definitely be using them again, More
by adamcda13
Employees Worked With
Brendon Pacheco
December 22, 2023
Purchased a new Rav 4 3 years ago. They put on new license plates at that time. I just went to install new plates and I couldn't get the rear plate off the rear trunk lid, because the They put on new license plates at that time. I just went to install new plates and I couldn't get the rear plate off the rear trunk lid, because the bolts were rusty and stripped. Service department said it will cost around $ 175 bucks for them to fix it. I told them I bought the car new from here and they put the plates on. I told them forget it , I will go to another Toyota dealer to see if they will help me out.Service man said I will be right back. He came back in 5 minutes and said the car will be fixed in around a half hour. They put on new bolts front and back. It didn't cost me a dime. Thank you Service department..........C. M. Carol Stream Ill. More
by jmay1954
Employees Worked With
Charlene Gauer
November 30, 2023
The service was awful when I went there. They did not solve my problem. I had an oil change and advised them of a problem with my connection with CarPlay. They said to buy and Apple cord They did not solve my problem. I had an oil change and advised them of a problem with my connection with CarPlay. They said to buy and Apple cord and they could not duplicate it. Bought cord and did trouble shooting, still does not work. Called for a manager twice by phone and no response More
by KT
Employees Worked With
Cam and the manager working that day, Cameron Dwyer
October 21, 2023
Everyone I dealt with was very friendly and professional. My service advisor went above and beyond by calling the dealership I bought the car at in another state to see if I had warranty coverage on the part My service advisor went above and beyond by calling the dealership I bought the car at in another state to see if I had warranty coverage on the parts I needed. I felt like I was taken care of and it's nice to know I can count on Elgin Toyota when I am in need. More
by wboth1488
Employees Worked With
August 11, 2023
Been to a number of Toyota dealerships in Illinois, so far Elgin Toyota stands out as the best. Courteous staff, friendly environment and prompt service. far Elgin Toyota stands out as the best. Courteous staff, friendly environment and prompt service. More
by Architect
