Elgin Volkswagen

Everything from buying new car to service with poor communication and lack of customer service and transparency. communication and lack of customer service and transparency. More

Adnan gave us the ideal car shopping experience! Zero pressure and showed us exactly what we wanted to see. Zero pressure and showed us exactly what we wanted to see. More

Very disappointed with Elgin Volkswagen. My 19 year old daughter was purchasing her first car. Printed out a break down of the price and we negotiated a price we thought was fair. The break My 19 year old daughter was purchasing her first car. Printed out a break down of the price and we negotiated a price we thought was fair. The breakdown included tax, title, registration. After everything was signed and we went home I started having a nagging feeling about some comments made by the guy we filled paperwork out with. Sure enough, we paid the negotiated amount but WITHOUT any of that going to tax, title and registration which means we will end up paying significantly more on the car than was advertised. I feel awful for my daughter as this was her first big purchase and a significant amount of money for her and already at the top of her budget. Dishonest and sneaky. Left multiple VM’s and emails with no replies. More

Rachel was phenomenal and was very informative on the vehicle and finance options. She made us feel very welcome and calm during the stressful car buying process. We got a great deal on our car. vehicle and finance options. She made us feel very welcome and calm during the stressful car buying process. We got a great deal on our car. More

I purchased a Nissan Rogue yesterday at Elgin Volkswagen, and even though I rarely leave reviews, I felt compelled to share my experience. The level of service I received was outstanding, and I want to expre and even though I rarely leave reviews, I felt compelled to share my experience. The level of service I received was outstanding, and I want to express my gratitude—especially to my salesman, Al, who made the entire process absolutely seamless. Al was extremely helpful, not only with the paperwork but also in taking the time to show and explain all the vehicle’s features so I could fully understand them. I’m 55 and have purchased several cars in my life, and I can confidently say this was the best car-buying experience I’ve had so far. Thank you, Al, and thank you, Elgin Volkswagen! Aleksandar Raketic More

​I am writing to share my recent positive experience purchasing a used vehicle from Elgin VW. It was truly the best experience I have had in a long time. Having purchased six vehicles in the past 20 purchasing a used vehicle from Elgin VW. It was truly the best experience I have had in a long time. Having purchased six vehicles in the past 20 years, I can confidently say that this was the most streamlined process from my initial contact with Brittany to closing the deal with George (Jorge), Joe, and the financial team. Five stars all around for Elgin VW! More

I was shopping around for the best price on a used Atlas and came across one at Elgin Volkswagen that was cheaper than any other Atlas I saw online. I was a little skeptical because the price was so low, b and came across one at Elgin Volkswagen that was cheaper than any other Atlas I saw online. I was a little skeptical because the price was so low, but when I went to the dealership a manager named Tom helped me through the process and made it very easy. So far I'm very happy with my Atlas! More

Worst experience ever. Very deceptive. Refusing to give me access to my own service records. They claim to have done 2 separate multipoint inspections according to my i Very deceptive. Refusing to give me access to my own service records. They claim to have done 2 separate multipoint inspections according to my invoices.. They claim the records are no longer available once the job is closed out. I did however get a copy of someone else's. GM claimed he would get to the bottom of this. NEVER called me back. Stay away from this deceitful dealership and service center. More

We went in to buy a Jetta and was lied to by Adnan. The anti theft fee is NOT mandatory at every car dealership. We just bought a brand new Jetta without it. If u want honesty and genuine attitude plea The anti theft fee is NOT mandatory at every car dealership. We just bought a brand new Jetta without it. If u want honesty and genuine attitude please run from this dealership and go to Volkswagen in Crystal Lake More

I was literally waiting with check-book in hand when the sales manager Suha Oner tried to slide in $400 fee for some type of ant-theft insurance. I refused to pay for it because I didn't want it and didn't sales manager Suha Oner tried to slide in $400 fee for some type of ant-theft insurance. I refused to pay for it because I didn't want it and didn't ask for it. Oner refused to sell me the car because I wouldn't pay for his pure profit play. I feel bad for the sales person because his boss lost him an easy comission. Stay away until Suha Oner is gone! More