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Elhart Automotive Campus - Service Center

3.5

14 Lifetime Service Reviews

870 Chicago Dr, Holland, Michigan 49423

14 Reviews of Elhart Automotive Campus - Service Center

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June 17, 2018

"Disappointed"

- GMCGUY

Was told I would get 40 dollars off my 900 plus bill, but did not see that reflected on the statement. But they didn't forget to charge me for 39.26 for "shop supplies/environmental charge" on top of what I was already paying for repairs. Atleast someone made a little extra money this weekend. They also made note that of the "vaccum front floor boards" 3.95 value that I got for free :(. Needless to say I will bring my business elsewhere

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Recommend Dealer
No
Employees Worked With
Rod Mckenzie and John Franklin
Jun 20, 2018 -

Elhart Automotive Campus responded

Please let me apologize for this negative experience. At Elhart we are dedicated to providing our customers with high quality customer service. Please contact your Service Advisor, Rod Mckenzie at 616-392-8516, or email him at rodm@elhart.com. We're here to help! Best Regards, Jan Houting CEO Customer Relations jan@elhart.com or 616.392.8516

June 06, 2018

"RIPPED OFF"

- Chubby65

Elhart not only ruined my vacation trip but ripped me off too !!! I noticed my A/C was not blowing cold air on my ‘08 GMC Acadia so i brought it to Elhart to have it diagnosed. They claimed they checked the system for leaks and found a leak in the line from the condensor to the evaporator and told in order to fix the problem it would cost $724.99, so i said go ahead and fix the problem. I went on my vacation and the A/C only worked from Holland to Texas, after that it worked like it did before I brought it to Elhart. When I came back from my vacation I went back to Elhart and talked to Matt Lee and now he says there is another leak and if I want to fix the problem it will cost me another $1374.62. I got 3 words for Elhart SHAME ON YOU !!!!!!!!!!!!!!!!!!!!!!

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Recommend Dealer
No
Employees Worked With
MATT LEE and Rod McKenzie
Jun 11, 2018 -

Elhart Automotive Campus responded

Please let me apologize for this negative experience. At Elhart GMC we are dedicated to providing our customers with high quality customer service and what you have described is unacceptable for our standards. Our Service Director, Matt Lee, has contacted you to help resolve this issue. We appreciate your business. Best Regards, Jan Houting, CEO Customer Relations, jan@elhart.com

January 25, 2018

"Incompetent or Dishonest - Not Sure Which"

- Jim D

Before moving to Michigan I purchased a brand new 2013 Nissan Pathfinder. I also purchased the Nissan Security Plus Extended 100,000 mile Warranty and a Security-Plus Pre-Paid Maintenance program which covered all oil changes for 72 months and 90,000 miles. When we moved to Michigan, I chose Elhart Nissan to take my Pathfinder in for regular maintenance. Each time I did, I had to explain to them that I had a pre-paid maintenance program, but every single time, they said, oh we don't have that in our system. I brought copies of the contact in, but yet, every time, it was a hassle. In March of 2017 we began experiencing an issue with the car, where at times when you pressed the accelerator, the car actuall slowed down, which made getting through intersection a risky adventure. We brought the car in for them to look for the problem, and since it was time for an oil change, had that done as well. They could not find any problem. Depsite over 700 accounts of the exact problem on the internet, which they completely ignored, they determined that there wasnt a problem. They tried to charge us for the oil change (again), and again we had to prove we had a pre-paid maintenance plan for it. When the braking problem occurred three more times on the way home from the dealer, we returned it and demanded they find the issue. After a couple of days they did, and it was exactly the problem listed in the internet. While they were fixing the problem, they called to say that it was due for a 60k mile maintainance, which included other services beyond just the oil change, we agreed to the additional service. When we went to pick up the car, the total billed included the brake sensor that went out and the full amount of the 60k mile service, even though they had just changed the oil a few days before that, and again ignored the fact that we had a service contract and that they just changed the oil a couple of days before that . When I question why the extended warranty didn't cover the senor, I was told it wasnt covered. When I asked why I was being charged the full price of the 60k service, they said "oops". I called the owner to complain about the warranty, the pre-paid maintenance contract and the duplicate service performed, and was told the service department would take care of it. They only refunded a portion of the repair bill and then sent me... Free Oil Change coupons... 01/25/18 - I reluntacntly called up to make an appointment to get the oil changed. I reminded them again on the call that I had the pre-paid Nissan Security Plus Pre-Paid Maintenance Program. When I arrived Elhart Nissan at the time of my appointment, I again reminded the person checking me in that I had the service plan. He said "thanks for telling me, I'll look it up". I proceeded to the waiting area, and he came and found me a few minutes later and said, my service contact is expired. It's only good up to 75k miles and you have 75,089 miles. Needless to say I left the dealer, got home, found my contract that indcates 72 months and 90,000 miles (the car is 59 months old). I attempted to call Jeff Elhart, but he was not in, I left a voicemail and am waiting on a response. I also filed a complaint with the MI Better Business Bureau.

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Recommend Dealer
No
Employees Worked With
Jeff Elhart
Jan 29, 2018 -

Elhart Automotive Campus responded

Hi Jim, thank you for taking the time to give us your feedback and share your experience. I have been working with our Nissan General Manager, Tait, on this and it has come to our attention that the original dealer from which the vehicle was purchased, made a mistake on your protection package. The wrong information was entered in the system, and it is not something we can change. Tait has been contacting both you and the dealership to resolve the issue via email and phone calls. Unfortunately, at this point the issue is outside of our control. Tait will continue to work on resolving this issue. Please contact him at 616-396-0441 if you have any other questions or concerns. Regards, Kate Lidgard, CEO Customer Relations, katel@elhart.com

December 11, 2017

"COMPASSION "

- Karen s Watson

I'm a 72 year old single woman who had a huge problem: the oil light came on and I had no idea how to "pop the lid" and "check the oil dip thingy".... But Duke Botbyl did and squeezed me in between other appointments and got it fixed! He was so kind, compassionate, encouraging when I was so concerned about what to do. And then he made me feel "wise" for bringing in the car when I did ! Being alone was no longer a problem for me and my car. ELHART CARES about people who have just passed the young stage too! THANK YOU for always treating me with respect and kindness! I'm so glad I found you! Karen

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Recommend Dealer
Yes
Employees Worked With
Ben Marietta
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : DUKE BOTBYL
Dec 13, 2017 -

Elhart Automotive Campus responded

Karen, thank you so much for this excellent review. We are always here to help and it is so wonderful to hear that you felt comfortable and confident in your decision in choosing Elhart. Duke is a valued member of our team and I will be sure to pass your compliments along to him. Please come back and see us if you need anything else, we will be happy to help! Happy driving! Regards, Kate Lidgard, CEO Customer Relations, katel@elhart.com

July 04, 2017

"Best ever"

- sharpshooter

This dealership truly cares about each person who walks through their doors. From the sales department (Jeff Schaap is the BEST!) to the service department, their care and consideration shines through. We have bought many cars from Jeff Schaap, and we will return when the need arises.

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Recommend Dealer
Yes
Employees Worked With
Jeff Schaap
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Joe Hovinga
Jul 05, 2017 -

Elhart Automotive Campus responded

Thank you so much for this excellent review! We truly value our customers, and we strive for quality customer service in all that we do. We are happy that you were able to experience this throughout our dealership. We appreciate your kind words about Jeff, and we will be sure to share your thoughts with him. We thank you again for visiting our dealership and for this great review, and we hope you enjoy your new purchase! Best Regards, Jan Houting CEO Customer Relations jan@elhart.com

May 18, 2017

"Without a doubt the BEST service anywhere"

- John R Hanson

The service at this Hyundai dealership was over the TOP!!! DukeBotbyl the service consultant was not only friendly, but knowledgeable and very, very helpful while my 2013 Equus was in for service. He completed the job in a very timely manner, and was very professional in his forward advice. Living in both CA and MI, I can assure you that this dealership is heads and shoulders above all of the others.

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Recommend Dealer
Yes
Employees Worked With
Duke Botbyl
Jun 29, 2017 -

Elhart Automotive Campus responded

Thank you for taking the time to provide us with this excellent review! We are always thrilled to hear from our happy customers. We strive for friendly and efficient service in all that we do, and we are pleased to learn you were able to experience that first-hand. We appreciate your compliments of Duke, and we will be sure to share your kind words with him. Thanks again and happy driving! Regards, Kate Lidgard, CEO Customer Relations, katel@elhart.com

October 17, 2016

"way beyond what was expected"

- newlyweds

When our car broke down suddenly out of state on our wedding day we made a call at the last minute to find a dealership nearby. When we called Elhart they were 10 minutes from closing but stayed open for us and then took care of everything! Derek in the service department made sure we had a car to use in spite of the late hour and Jeff was also so kind in letting us use his car! We will be going back there to buy a car in the future in spite of the distance!

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Recommend Dealer
Yes
Employees Worked With
Derek Smith, Jeff Elhart
Oct 17, 2016 -

Elhart Automotive Campus responded

Wow, what a wonderful review! I am so thrilled we were able to help you on such an important day! Your kind words and time are greatly appreciated. Our team works to provide each guest with the best service possible, and it's wonderful to hear that was achieved with your visit. Please feel free to call or stop by anytime you're in the area, we'd love to help anytime. Regards, Kate Lidgard, CEO Customer Relations, katel@elhart.com

July 20, 2016

"Great communication"

- Kati

Dustin answered all my questions, explaining everything in detail. Professional, polite, reliable and friendly. I know where I'll go in the future. Great group of people!

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Recommend Dealer
Yes
Employees Worked With
Dustin Crist
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 21, 2016 -

Elhart Automotive Campus responded

Thank you so much for this excellent review! We truly value our customers, and we strive for quality customer service in all that we do. We are happy that you were able to experience this throughout your time at our dealership. We appreciate your kind words about Dustin, and we will be sure to share your thoughts with him. We thank you again for visiting our dealership and for this great review! Regards, Kate Lidgard, CEO Customer Relations, katel@elhart.com

May 01, 2012

"My great service started with the call I made to schedule..."

- samcares

My great service started with the call I made to schedule an appointment The receptionist was enthusiastic, (not like I was an interruption to her day.) The man I spoke to in service was patient and helpful as I explained what I needed. When I came in for my scheduled appointment to have additional intelligent keys programmed, and inadvertantly locked the only working key in the vehicle, Jeff Dalman had a Man from service "break into" my car to retrieve my key system. They were both very kind and helpful. Elhart service successfully completed their work at a very reasonable price. I am totally satisfied.

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Recommend Dealer
Yes
Employees Worked With
Jeff Dalman and Service Staff
March 29, 2012

"Called for an oil change, Rod said to come right over,..."

- Jeannette Brownson

Called for an oil change, Rod said to come right over, finished up quickly and my oil change was free bacause it was my 5th one. I am always treated with respect and fairness at Elhart, from purchasing, to servicing my Maxima that needed some things fixed that were under warranty. Will miss Rod! Good luck at your new job . .

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Recommend Dealer
Yes
Employees Worked With
Rod Savage
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