Before moving to Michigan I purchased a brand new 2013 Nissan Pathfinder. I also purchased the Nissan Security Plus Extended 100,000 mile Warranty and a Security-Plus Pre-Paid Maintenance program which covered all oil changes for 72 months and 90,000 miles.
When we moved to Michigan, I chose Elhart Nissan to take my Pathfinder in for regular maintenance. Each time I did, I had to explain to them that I had a pre-paid maintenance program, but every single time, they said, oh we don't have that in our system. I brought copies of the contact in, but yet, every time, it was a hassle.
In March of 2017 we began experiencing an issue with the car, where at times when you pressed the accelerator, the car actuall slowed down, which made getting through intersection a risky adventure. We brought the car in for them to look for the problem, and since it was time for an oil change, had that done as well. They could not find any problem. Depsite over 700 accounts of the exact problem on the internet, which they completely ignored, they determined that there wasnt a problem. They tried to charge us for the oil change (again), and again we had to prove we had a pre-paid maintenance plan for it. When the braking problem occurred three more times on the way home from the dealer, we returned it and demanded they find the issue. After a couple of days they did, and it was exactly the problem listed in the internet. While they were fixing the problem, they called to say that it was due for a 60k mile maintainance, which included other services beyond just the oil change, we agreed to the additional service. When we went to pick up the car, the total billed included the brake sensor that went out and the full amount of the 60k mile service, even though they had just changed the oil a few days before that, and again ignored the fact that we had a service contract and that they just changed the oil a couple of days before that . When I question why the extended warranty didn't cover the senor, I was told it wasnt covered. When I asked why I was being charged the full price of the 60k service, they said "oops".
I called the owner to complain about the warranty, the pre-paid maintenance contract and the duplicate service performed, and was told the service department would take care of it. They only refunded a portion of the repair bill and then sent me... Free Oil Change coupons...
01/25/18 - I reluntacntly called up to make an appointment to get the oil changed. I reminded them again on the call that I had the pre-paid Nissan Security Plus Pre-Paid Maintenance Program. When I arrived Elhart Nissan at the time of my appointment, I again reminded the person checking me in that I had the service plan. He said "thanks for telling me, I'll look it up". I proceeded to the waiting area, and he came and found me a few minutes later and said, my service contact is expired. It's only good up to 75k miles and you have 75,089 miles. Needless to say I left the dealer, got home, found my contract that indcates 72 months and 90,000 miles (the car is 59 months old). I attempted to call Jeff Elhart, but he was not in, I left a voicemail and am waiting on a response.
I also filed a complaint with the MI Better Business Bureau.