Elite Auto House

Do not give this business a penny. Don’t even walk on to the lot. The owner is an egregious narcissist, whose arrogance makes him blissfully unaware of his and his employees’ incompete Don’t even walk on to the lot. The owner is an egregious narcissist, whose arrogance makes him blissfully unaware of his and his employees’ incompetence. He is condescending and a prolific liar. Promises the world, delivers nothing. They will sell you a faulty car and give you the endless run around, costing you more in the end. The employees have no clue what is going on but give you more attitude than a pubescent teenage. Please read my horrific experience and do not go through it yourself ! Used car was purchased on June 5th 2023 with the contract stating that missing cosmetic parts would be provided and mechanical issues fixed. They kept telling me the mechanical issues would be fixed when the missing cosmetic parts arrived. The parts had no bearing on the mechanical issues. They would not schedule an appointment for repair until July. Because of this, the 30 day return policy passed. The car was brought in for service 4 times in July while they had it for 9 days. Only one issue was fixed (air conditioning). Now they will not return calls or emails and are screening calls. We haven’t received the parts and the car is not drivable. It would not shift out of park. They have not provided any service records for the 4 trips to their shop despite multiple requests. I filed a complaint with the state’s Attorney General. Elites response to their inquiry was total fabrication of the truth. They claimed the parts were “lost in transit” and that I was advised of that. No one ever told me or my husband that via any form of communication. No replacement parts have been provided. They claimed they fixed the shifter, which failed a day after picking the car up and my calls were never returned. Honda fixed the shifter after I waited two weeks for them to return our incessant calls. It cost $1,167 due to the fact Elite spliced wires during their “fix”, affectively causing more damage at my expense. I have called, submitted service requests, submitted portal inquiries, and asked the owner in person for service records. Not one record has been provided. I am out a lot of money and countless wasted hours driving there and dealing with them. All they were able to provide was empty promises and flagrant xx. More

Nathan was great! Very communicative, helpful and patient. Thank you and look forward to working with you in the future. Very communicative, helpful and patient. Thank you and look forward to working with you in the future. More

Looked at a $13,500 car with cash. Price went to $15,000 with “service costs” with “service costs” More