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Elk Grove Acura
Elk Grove, CA
289 Reviews
Serving the Sacramento area, Elk Grove Acura, located at 8585 Laguna Grove Drive in Elk Grove, CA, is your premier retailer of new and used Acura vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal car, truck or SUV today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
By Type
Showing 290 reviews
June 11, 2025
I’d give it a 1 star but the Service department has been nothing but help. Sales management on the other hand Terrible! I purchased a preowned car 2021 Acura TLX 42K miles as a non-certified vehicle. It sti nothing but help. Sales management on the other hand Terrible! I purchased a preowned car 2021 Acura TLX 42K miles as a non-certified vehicle. It still had factory remainder warranty. Long story short two days after I purchased a car I’ve been having issues with suspension after today, fix that started having issues couple days later with a lot of other things in the car, cosmetics brakes transmission Gearshift brought the car back to elk Grove Acura service over eight times and currently is at Nilo Acura in Roseville, getting a new transmission now I’ve been trying to reach out to the sales management for the past two weeks and even before that to see what they can do to help me out I’m trying to arbitrate like it says in the contract, but they seem to refuse to contact me or they are completely avoiding me. The new management there does not help all they want is your money they’re nice at the beginning after you’re on your own when I purchased a vehicle they were in a transition unfortunately and the management I dealt with before was excellent. I’ve purchased vehicles from elk Grove Acura and their auto group prior and I’ve had nothing but good feedback now with this new management. They do not care to help customers at all. Terrible customer service typical money hungry greedy type of sales managers that’s what I take of it now today still after calling this whole week going to the dealership waiting over an hour nobody has called me back and now currently the vehicle Has been in the shop more than 40 days often on throughout the past two months. More
by Gerald. S
Employees Worked With
Minh
November 05, 2024
Awesome service staff! Will in service has been my go to and he always treats me with respect and kindness. Jeff is the service manger and again EXCELLENT customer service Will in service has been my go to and he always treats me with respect and kindness. Jeff is the service manger and again EXCELLENT customer service I trust them with my car and they are always honest with me. I appreciate the service I have received the times I have gone in. Greg in parts is also extremely helpful when ordering parts and is very friendly as well as the greeter when pulling into the service drive. Will,Jeff,Greg is what customer service should look like! Thank you guys More
by Gerald. S
Employees Worked With
Service advisor Will, service Manager Jeff , “ Greg parts”
Verified CustomerAugust 16, 2024
My service advisor Will Robinson is very courteous, helpful, and knowledgeable. He answered all my questions, and addressed all my concerns. And explained the options for my repair. helpful, and knowledgeable. He answered all my questions, and addressed all my concerns. And explained the options for my repair. More
by LAUCHIMING2
Employees Worked With
Will Robinson
August 16, 2024
Very knowledgeable and thorough when explaining the service process. Chad was very personable and professional. service process. Chad was very personable and professional. More
by cmclark40
Employees Worked With
August 16, 2024
The service department at Elk Grove Acura is excellent. For the past 12 years they have serviced my MDX 2012 and I have received top notch service every time. David is knowledgeable and addresses all my co For the past 12 years they have serviced my MDX 2012 and I have received top notch service every time. David is knowledgeable and addresses all my concerns, big or small. My Acura continues to run well because of the fabulous service I have received from the service department. Great job!!! More
by TWEETYBYRD48
Employees Worked With
David Brousseau
August 16, 2024
Chad has very nice personality, respectful and excellent customer service. On time service and remind what need to get done for next visit customer service. On time service and remind what need to get done for next visit More
by Huy Tran
Employees Worked With
August 15, 2024
Always good service an nice people would not go to any other dealer , fair price for good work other dealer , fair price for good work More
by LIGHTSKIN200313
Employees Worked With
August 15, 2024
Will Robinson was very helpful, efficient and professional. I did have an unpleasant experience when I first called and was put on hold and then transferred to someone's voicemail when I was stuc professional. I did have an unpleasant experience when I first called and was put on hold and then transferred to someone's voicemail when I was stuck in a parking lot with a flat tire. But when I called back, I reached Will and he was a huge help. More
by patsyn
Employees Worked With
Will Robinson
August 15, 2024
Chad was very helpful. I was satisfied with the service and assistance from the visit. Thank you. I was satisfied with the service and assistance from the visit. Thank you. More
by QKENDANG
Employees Worked With
