Elk Grove Acura

1 star is 1 more than Elk Grove Acura deserves. The Elk service department is quite lacking in customer service and the basic knowledge of Acura vehicles to make sufficient repairs. The work ord The Elk service department is quite lacking in customer service and the basic knowledge of Acura vehicles to make sufficient repairs. The work orders place false information as to the work completed. The service manager is a complete mess, refusing to do warranty work and recommending customers contact American Honda directly for help. I brought my vehicle in for warranty repairs and they barely touched the vehicle in the nearly 2 weeks they had the vehicle in the shop. I went to pick up the vehicle and the work order stated my vehicle was observed overnight. Come to find out, there is no one on site to perform this task. The service manager, Jeff M, asked who told me this was done. Sadly the work order/receipt is where I found the information. It makes me doubt anything was ever done that is printed on the final work order. One repair has already failed and the same problem has reappeared within a few weeks of getting my vehicle returned. Another example of the Elk Grove Acura Service dept failure is the suggestion by a service advisor Will, to shut off the brake function of the collision avoidance system, instead of attempting to repair the brakes locking up when the sensors see a ghost, when all there thhat is there is a light rain.​ Be wary if Elk Grove Acura is charging for repairs and not warranty work covered by American Honda. Hard to believe the customer service is so subpar at Elk Grove Acura. If you are looking to receive adequate service, this is not the place to go. Latest email from Jeff Maciel, service manager: Thank you for choosing us for your vehicle service needs. At this time, we regret to inform you that we're unable to continue assisting with your repairs. Given the nature of the issues, we believe you'd be better served by seeking support from another dealership or service provider that may be better equipped to meet your current needs. We appreciate your understanding and wish you the best moving forward. Thank you Jeff Maciel Elk Grove Acura Service & Parts Manager 916-405-2628 jmaciel@elkgroveacura.com More

Awesome service staff! Will in service has been my go to and he always treats me with respect and kindness. Jeff is the service manger and again EXCELLENT customer service Will in service has been my go to and he always treats me with respect and kindness. Jeff is the service manger and again EXCELLENT customer service I trust them with my car and they are always honest with me. I appreciate the service I have received the times I have gone in. Greg in parts is also extremely helpful when ordering parts and is very friendly as well as the greeter when pulling into the service drive. Will,Jeff,Greg is what customer service should look like! Thank you guys More

Great customer service, easy to make an appointment and love the complimentary wash and vacuum, 5 stars ⭐️. love the complimentary wash and vacuum, 5 stars ⭐️. More

Very knowledgeable and thorough when explaining the service process. Chad was very personable and professional. service process. Chad was very personable and professional. More

My service advisor Will Robinson is very courteous, helpful, and knowledgeable. He answered all my questions, and addressed all my concerns. And explained the options for my repair. helpful, and knowledgeable. He answered all my questions, and addressed all my concerns. And explained the options for my repair. More

The service department at Elk Grove Acura is excellent. For the past 12 years they have serviced my MDX 2012 and I have received top notch service every time. David is knowledgeable and addresses all my co For the past 12 years they have serviced my MDX 2012 and I have received top notch service every time. David is knowledgeable and addresses all my concerns, big or small. My Acura continues to run well because of the fabulous service I have received from the service department. Great job!!! More

Chad has very nice personality, respectful and excellent customer service. On time service and remind what need to get done for next visit customer service. On time service and remind what need to get done for next visit More

Chad was very helpful. I was satisfied with the service and assistance from the visit. Thank you. I was satisfied with the service and assistance from the visit. Thank you. More

Always good service an nice people would not go to any other dealer , fair price for good work other dealer , fair price for good work More

Will Robinson was very helpful, efficient and professional. I did have an unpleasant experience when I first called and was put on hold and then transferred to someone's voicemail when I was stuc professional. I did have an unpleasant experience when I first called and was put on hold and then transferred to someone's voicemail when I was stuck in a parking lot with a flat tire. But when I called back, I reached Will and he was a huge help. More