Let me start by stating that my sales experience was awesome; thanks, Jason!
However, my experience w/ the Service Dept. wasn't so grand. I made an appt. over the phone to have my windshield replaced a month in advance. A week later I had to re-schedule and decided to do it online. Using their text service, I attempted to re-schedule and was told my request would be forwarded and that I would receive an email. 3 days later and no email, so I messaged back and was told my info would be forwarded again and that I would receive an email. Another 4 days go by, and still no email. By this time my wife had brought the truck in to have an oil change and air filter replacement, so I had her confirm an appt. date. On the scheduled day I drop off my truck and check in only to find out that my windshield wasn't even there. Bill Winegar tells me that it was sold to another job, and the reason is the service dept. couldn't get in contact with me to reschedule. After showing Bill the multiple unanswered text messages, and reminding him that my wife made the appt. in person, he had nothing to say. His solution is to reorder the glass and have me reschedule! What a disappointment! 2 hours later I get a call from Bill telling me the glass was rush ordered and to bring the truck back down. Why didn't Bill just do that when I was in his office? So far this experience has been a big let down. I bring the truck back for repairs, and I receive a write up for $1,700 and was told the truck would be done the next morning. I questioned Bill about the total cost which is now $300 more than my first two original quotes. Upon scheduling the first appt. and when my wife rescheduled the appt., we both received quotes from two different service advisors for the amount of $1,400; $1,100 for the glass and $300 for labor and miscellaneous parts. Bill tells me there is a mandatory camera calibration that that needs to be performed upon installation of the new windshield. Ironic how two previous service advisors fail to mention or add this to the original quotes? The next morning I get a call from Bill telling me the car wont be completed on time due to the camera calibration, as they have misplaced the specialty tool required for such recalibration, and that I was looking at another 4 days at minimum. What gives? So, Bill tells me I can pick the truck up and come back for the calibration when they get the tool. Upon picking up the truck I noticed the calibration charge hadn't been removed. After what I feel was an unpleasant conversation w/ Bill about having the charge removed, he reluctantly removed the unwarranted charge. Trying to express my frustration with Bill about this whole experience was like talking to a deaf person. Not only did he seem as if I inconvenienced him, but he gave me a half hearted apology. What really pisses me off is the fact that my camera works fine, and didn't even need the recalibration to begin with. All this for a windshield! Completely unprofessional and unacceptable. Needless to say they have lost my business, and will gladly drive to Roseville to receive the care and treatment I deserve. My step father worked for Lasher for more than 20yrs, so I have just a little idea as to how a dealership should operate. This is not the way!