Elk Grove Chevrolet

Not so amazing experience! 20 years ago I had a horrible experience buying a car from Maita Chevrolet, but our Financing was through USAA and Maita was and authorized dealer for 20 years ago I had a horrible experience buying a car from Maita Chevrolet, but our Financing was through USAA and Maita was and authorized dealer for them so we decided to try again, While Rich Barbour the sales rep was amazing to work with on the purchase of our Exquinox. Rich Straley in financing was a disaster, we went in with our financing ready to go through USAA, when we discussed adding a warranty I informed home that would put us over the maximum on our loan, he stated that "USAA will just adjust the loan, they do it all the time, but if for some reason they did not, then he would get is financing at the same rate somewhere else." We agreed, knowing the loan would be submitted to USAA first, and we could deal with, as a military family, who deploys it was important that we have our loan with our military bank. Almost 2 weeks after signing documents and having the car home, we were called by the dealership to let us know they had missed a few documents and they need our signatures. We went back down to the dealership and at that time we were told that they were submitting us to another lender, when we questioned if USAA had declined the financing - Rich told us no he had not even submitted it to them - long story short after complaining to the dealership GM - they apologized, but did nothing other than take off the service contract and submit it to USAA at our insistence. It is apparent that Maita has agreements with other lenders and that it costs them more to work with USAA and they were trying to work with a lender they get kick backs from. The fact that they had no intention of ever submitting to our financing is deceptive and dishonest. More

Very satisfied ang great experience by Roderick Guingab Rich barbous was amazing. He greeted us and approach us while we're ouside of the dealership. He help us decide on what is the best car for me and acc Rich barbous was amazing. He greeted us and approach us while we're ouside of the dealership. He help us decide on what is the best car for me and according to our budget. He made our car buying experienced worry free and Until the end. He explained everything about the car and tour us where we go for service and maintenance. I also commend Tom the finance manager. More

best sales person by far. Let me start by saying Rich Barbour is one of the best in sales by far... he will try his best to get in your new vehicle... like he did for us.... t Let me start by saying Rich Barbour is one of the best in sales by far... he will try his best to get in your new vehicle... like he did for us.... thank you so much.... More

Great Customer Service and Great Experience!! We researched and talked to many dealerships in Northern California and they all offered the same deals, however no one could come close to the great We researched and talked to many dealerships in Northern California and they all offered the same deals, however no one could come close to the great staff and customer service at Maita Chevrolet. And this is the reason why we bought our truck here. From our first interaction in speaking with Rich Barbour, on the phone, he made us comfortable in our truck buying experience. Rich was very knowledgeable and was able to answer all of our questions regarding the truck. From the time we arrived on-site, we met everyone and didn't spend much time there. The whole process was well laid out and we were able to drive away and enjoy our new truck. Again GREAT STAFF and GREAT CUSTOMER SERVICE!! Thank you Maita Chevrolet!! We will recommend our family and friends to you. . More

Awesome customer service! 16 months after I had a new engine put in my 04 Yukon my starter went out in a city over 100 miles away. Eben though they hadn't replaced it and there 16 months after I had a new engine put in my 04 Yukon my starter went out in a city over 100 miles away. Eben though they hadn't replaced it and there was no warranty involved the Service Manager Mike saved me. mike offered me a great price to fix my Yukon but I couldn't drive it. The starter gear wasn't returning all the way and was hitting the ring gear. I am at my son's house in San Jose and didn't have the money to have it fixed. The dealership here wanted a lot more than Maita. I was stuck and with no options. So after learning all this Mike called the dealership here and negotiated a price I could afford. Way beyond great customer service! Thank You Mike and thank you Maita Chevrolet! More

My experience with the service staff I am a female who dreads dealing with auto service technicians because I don't know ANYTHING about cars. I always feel like I'm going to be taken adva I am a female who dreads dealing with auto service technicians because I don't know ANYTHING about cars. I always feel like I'm going to be taken advantage of. Five days after purchasing a used Honda from this dealership I noticed a noise and contacted Rich Barbour to complain about it. He asked me to bring it in and it was taken care of in one day. Adam Perriera contacted me to tell me that they had arranged for my rental car to be paid for, even after I agreed to pay for it myself. The noise resulted from loose caliber bolts and they were replaced free of charge. The staff here was very professional and fast. Great experience! More

Purchased my 2013 Honda Accord I was pleased with my experience. I saw a car advertised online, I completed my transaction in about two hours. Piece of cake. Thank you Rich, for tak I was pleased with my experience. I saw a car advertised online, I completed my transaction in about two hours. Piece of cake. Thank you Rich, for taking care of me. As a single female, dealing with car salesmen is not something I look forward to. A friend of mine who works at another dealership looked over my paperwork and said I did good. More

Its all good! I found this dealership to be very professional , the entire staff was very helpful and knowledgeable. I got a great car and a very good price I found this dealership to be very professional , the entire staff was very helpful and knowledgeable. I got a great car and a very good price More

Purchasing my 2016 Camaro I just purchased my 2016 Camaro SS from Maita Chevrolet and had a fantastic experience!! Thank-you so very much for helping me get this fantastic mach I just purchased my 2016 Camaro SS from Maita Chevrolet and had a fantastic experience!! Thank-you so very much for helping me get this fantastic machine! Rich Barbour was excellent to deal with and helped me out from ordering it all the way to delivery. More

They were smart, easy to deal with, and fast. Maiti was amazing, but to get the entire picture I will explain the whole story... We went to John L Sullivan chevy in Roseville to purchase a subu Maiti was amazing, but to get the entire picture I will explain the whole story... We went to John L Sullivan chevy in Roseville to purchase a suburban LTZ. It is an expensive car, and I don't have the best credit, but have great income with great payment history. Long story short Sullivan wouldn't even look at our trade in because the title was branded because of not actual milage on the registration. (will get to that in a minute) They also said that, even if they would take our 2010 Honda pilot as a trade in, we would never be able to get that car, and told us we need to not be looking at such expensive car. I can easily afford any payment under $2,000 so I was confused by that considering I knew the payment should be around $1,000 . They basically wrote me a deal they knew I would say no to in order to get me out of there.(they even told me I wouldn't like the deal and should probably just leave) The "deal" was 30k down and $1375/month for 60 months. Thats over $110,000 for a car with an msrp of 70,000! I filled something out on true car so the next day Josh Crumb from Maiti called me and I told him what happened at Sullivan and instead of just telling me he couldn't help me with the trade in he knew that it was probably a mistake by the DMV when I registered my car hear last year from New York. I went into the DMV and sure enough it was an error on their part and they immediately fixed it and printed something out I could show the dealership. Josh set everything up exactly how I wanted it, spending only 10 minutes on the phone with me. We drove in and they had everything ready to go, and gave me the deal I wanted on the car. We are very happy!! More