Elk Grove Chevrolet

Great experience buying a new car. Everyone was friendly. No pressure. Very comfortable environment. However the process could be streamlined. Everyone was friendly. No pressure. Very comfortable environment. However the process could be streamlined. More

Iour service Rep, Cruz was amazing. She was through in explaining what the process was, and what to expect. She greeted me with a smile, and was very polite. She looked at my coupon to She was through in explaining what the process was, and what to expect. She greeted me with a smile, and was very polite. She looked at my coupon to see which one would benefit me the most for the service my truck needed. More

My service advisor Cruz is awesome. She keeps me unposted on the status of my car. She works to get me out and on with my day as soon as possible. She keeps me unposted on the status of my car. She works to get me out and on with my day as soon as possible. More

I have great experience with Mr. Clemente and his team, Mr. Clemente provided us every detail of the truck and really patience answer all the question. Clemente and his team, Mr. Clemente provided us every detail of the truck and really patience answer all the question. More

ALways Great to work with! ! They go above and beyond what they need to do to take care of you!! ! They go above and beyond what they need to do to take care of you!! More

I am extremely happy that I came to this dealership. My sales consultant’s name was Sevy, he was helpful with all of my question. Maria was also great with explaining all the warranties and preparing do My sales consultant’s name was Sevy, he was helpful with all of my question. Maria was also great with explaining all the warranties and preparing documents. Maita Chevrolet had a friendly staff and a wide selection of vehicles. More

Overall the experience was good, a great selection of cars and willing to answer. any questions. cars and willing to answer. any questions. More

Biggest disappointment was when I asked for a red bow on my new car and was told they didn’t have any. Came back a few days later to see a red bow. Wish there was more transparency in the transaction and ge my new car and was told they didn’t have any. Came back a few days later to see a red bow. Wish there was more transparency in the transaction and get rid of the good cop bad cop act. Also don’t make me estimate the mileage on the trade in then hold it against me later in the transaction saying “we are taking it at this rate even though you told us the wrong mileage”. Used cars and roll back cars should not be sold at MSRP. If it rolls off the lot in someone else’s assumed possession, the price should be reduced. Regardless of the mileage. Also, if DMV paperwork if messed up on dealership error it’s not my responsibility to rush over and help correct it. If I don’t buy a car or still considering, I shouldn’t be told “he won’t be getting paid today because he spent time with you” There’s no feeling that I want to keep coming back or recommend anyone. Once you buy the car, you’re treated like nobody. I’d prefer to never have to go back again. More

They were friendly and willing to help me get the car I needed. Thank you guys for helping me get my wife her dream car. needed. Thank you guys for helping me get my wife her dream car. More

Went for a 8:30 am appointment got there at 8. They checked my truck in and parked it in the parking lot. Around 11am the person who checked me in saw my outside and asked if I was ok. I said I do They checked my truck in and parked it in the parking lot. Around 11am the person who checked me in saw my outside and asked if I was ok. I said I don’t like how my appointment was at 8:30 and my truck is still in the lot. She went on to explain with an attitude that staffing is short and I said I was getting a ride . I said how does me getting a ride or waiting there determine when it’s worked on if you still have staff issues? She continued with an attitude to tell me they make it a priority to see ones who wait there first and I should have told her I was there. I politely replied it’s not my responsibility to let you know where I am , I think it’s yours to keep to my appointment time. She ended with the time just keeps a place for the vehicle to be seen when they get around to it. So I could have came in later and got more sleep and not of had to stay up after work and have to drive with tired or I could have went to work half a day and planned my appointment to be at 11:30am when they finally took it in and only would have to wait a hour which was the total time it took. And I could have worked time off for that accordingly. The person expressed no sympathy for my concerns on this matter to where I’m seriously considering taking my business elsewhere. Also if it’s your policy to not take in vehicle on or close to appointment times it should change because that’s not good customer service. It should not be that hard to prioritize time with repairs or organize them better , instead of having a wait window of 4 hours or more More