Elk Grove Dodge Chrysler Jeep Ram

Just don't use Chris Estrada as your salesperson! This review pertains only to my salesman, not the dealership. I've purchased three vehicles from Lasher in the past 2-1/2 years. Two of those were p This review pertains only to my salesman, not the dealership. I've purchased three vehicles from Lasher in the past 2-1/2 years. Two of those were purchased from Chris Estrada. A couple of years ago I purchased a new 2016 Jeep Grand Cherokee from Lasher. Chris was my salesman. My experience was relatively good. Last year my girlfriend purchased a 2018 Jeep Sahara from Cliff. Cliff was great! Last week I decided to purchase a new Ram pickup so that I could pull a trailer. I decided to use Chris again. He just happened to be at the dealership so he showed my girlfriend and I several trucks. We found one we liked so started the paperwork process. Chris, however kept disappearing. We just sat and kept waiting. He'd return and disappear again for a long period of time. This went on for awhile. It was around 9:00 pm and we were told we were ready to talk with the financing people to complete the DMV work. Chris said it wouldn't be long because the paperwork was already in the system (that was a lie). Well, we waited and waited. Chris told us there were three finance people when there was only two. They too kept getting up and leaving their offices. Both were working with customers; the same ones for what seemed like hours! Now it was getting to be around 11:30 pm. My girlfriend and I finally said forget this, we were going home. Chris said no, no don't go, it would only be a few more minutes. Well, that was a lie too. Chris said for our troubles he'd fill the truck up with gas when I returned to drop the spare key off to my Cherokee. I had to ask him to put gas in the new truck because it was on empty before I even drove off the lot (guess he was going to let me drive off the lot with it on empty). He did but put very little in it. Well, the next day I returned to give the dealership the check for the truck. Chris was there and said he had to take a customer for a ride so I had to wait for him. When he returned I gave him the keys to the truck to get gas. He looked annoyed but took the truck to get gas. He returned and handed me the keys and headed back inside the dealership. I got in my truck and found that he only put a little over a quarter of a tank in it (it already had a quarter tank in it). I could have tracked him down however I thought I'd just call him out on Yelp and on his survey. Chris Estrada cares more about making the sale to line his own pockets than satisfying a return customer. Avoid using him. Ask for Cliff! It's too bad because the dealership is fine, just not this particular salesman. More

New Car Buying Experience This dealership took the stress out of the new car buying experience. John Benton was my salesman, and was nothing short of a class act. He was very f This dealership took the stress out of the new car buying experience. John Benton was my salesman, and was nothing short of a class act. He was very friendly, professional, well-informed, and took the time to explain the process as well as everything pertaining to my new Jeep Renegade. The Sales Leader and Finance Manager also worked effortly in giving me the best deal possible. Thank you so much for a great experience!! More

Great experience Adam made the whole car buying experience a blast with his knowledge and great customer service. He helped me and my fiance get the car we wanted at a Adam made the whole car buying experience a blast with his knowledge and great customer service. He helped me and my fiance get the car we wanted at a great price as well. Would highly recommend him to friends and family. More

Expert Customer Care and Absolute Professional I bought a new Jeep from out of state and Victor was absolutely great. He is not the typical auto salesperson, he is honest, transparent, considers yo I bought a new Jeep from out of state and Victor was absolutely great. He is not the typical auto salesperson, he is honest, transparent, considers your needs, and made the whole process incredibly easy. I consider myself a difficult customer as I tend to overwork the details, and he was always a step ahead and very accommodating. I would recommend Victor to any of my friends and Elk Grove Dodge is equally excellent. More

Terrible customer services I was told by ed Richardson I had a pre approval, went in and then told a complete different story. He lied to me. Extremely rude and trying to get ov I was told by ed Richardson I had a pre approval, went in and then told a complete different story. He lied to me. Extremely rude and trying to get over on me. He says one thing the. Does another. Very unprofessional and a terrible attitude. Doesn’t know anything about the car business. A joke More

Not trustworthy! Made an appointment to meet with a salesman. I drove 120 miles only to find out he wasn’t there. To make matters worse, the car I was going to test dr Made an appointment to meet with a salesman. I drove 120 miles only to find out he wasn’t there. To make matters worse, the car I was going to test drive was mysteriously missing. I wasted an entire day there being jerked around. Internet sales are horrible, as was the so called fleet sales manager. Worst new car buying experience I have ever encountered. More

Always helpful, friendly and knowledgable Gordon is the type of leader that every car dealer should have. He treats his customers with respect and goes above and beyond in making them feel val Gordon is the type of leader that every car dealer should have. He treats his customers with respect and goes above and beyond in making them feel valued both as a customer and as a person. I have bought from Lasher on many occasions and upon every visit, Gordon comes over to me in the course of is duties to say hello and assure me that my experience at Elk Grove Jeep is important to him. More

happy custormer We were very happy to have John Benton show us & sell us our 2019 Jeep Cherokee. Very nice & helpful salesman, would highly recommend Elk Grove Dodge We were very happy to have John Benton show us & sell us our 2019 Jeep Cherokee. Very nice & helpful salesman, would highly recommend Elk Grove Dodge Chrysler Jeep & John Benton. More

Easy Peezy! Made my deal with John on the phone - Came in and filled out the paperwork.. I was treated right and the process was simple. This is my second vehicle Made my deal with John on the phone - Came in and filled out the paperwork.. I was treated right and the process was simple. This is my second vehicle from John, and likely not my last... More

As always Excellent Well. Let me tell you that this is the second car we’re getting from your dealership. In February 2018 we got Ram Promaster for my husband via Victo Well. Let me tell you that this is the second car we’re getting from your dealership. In February 2018 we got Ram Promaster for my husband via Victor Macias. That was truly the perfect and wonderful experience. Mid April I got in bad accident and had to make my decision to get me a new car. Here we went to Folsom Hyundai to look at the same car that I had before my accident. Just walked in as bunch of peranias was ready to tear you apart just to get what they want to sell you. My husband in two seconds left the place. What a horrible feeling.... Then he asked me what do I think I want from Elk Grove Dodge Chrysler because he’s not going anywhere else except Victor Macias. That was clear for me that I had to make my decision. I went online, btw your guys online inventory was very user friendly. Thank you. Back to Victor... we called him with my choice and he was ready to meet us the same day. That was that easy. He made our experience again so smooth and easy that within couple of hours I drove my new beautiful Jeep Cherokee home where it belongs to. Thank you Elk Grove Dodge. And most thanks to Victor Macias for smooth and professional work and to Finance managers Keith with Promaster and Armando with my Jeep. More