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Elk Grove Ford - Service Center

Elk Grove, CA

4.3
1,133 Reviews

1,133 Reviews of Elk Grove Ford - Service Center

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May 20, 2025

Lack of communication. Not fixing same problem from weeks ago. Would not recommend. The supposed fix does not make sense. More

by Jhughes000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cale Wood
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2025

Great work from Michael and his team. Everything got done when said it would. Great service! More

by Yosihai47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
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May 20, 2025 -

Elk Grove Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 20, 2025

Everything went very smooth. From setting appmt to timely service. Thank you! Will definitely be back! More

by John Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saul
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May 20, 2025 -

Elk Grove Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Elk Grove Ford, we look forward to having you as a valued customer for many years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 19, 2025

I went in for tires and was very satisfied with the service I received. I’ll go back. More

by Ryan S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Farris
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May 19, 2025 -

Elk Grove Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 18, 2025

Good communication Friendly, honest, informed me of what they did while my vehicle was there. More

by ADAM.HOLMES20
Recommend Dealer
Yes
Employees Worked With
Brad
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May 18, 2025 -

Elk Grove Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 18, 2025

Honest and reliable. Truck was on time. Having a free shuttle home.was great. Very happy More

by JJMOYLEN22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 18, 2025 -

Elk Grove Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 18, 2025

Just perfect & a place to be! ! Made me happy & satisfied. All works just peachy & near and clean 👍 More

by davensingh21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 18, 2025 -

Elk Grove Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Elk Grove Ford, we look forward to having you as a valued customer for many years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 17, 2025

I had a pleasant experience. The employees at Ford were professional and knowledgeable. I am a satisfied customer More

by rachael.lewis27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mcknight
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May 17, 2025 -

Elk Grove Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 17, 2025

I had an appointment. Took them 3.5 hours to change my oil Had an appointment to change my oil at 10 am. I didn't receive my truck until 1:30 to just change my oil 3.5 hou More

by SINDLE7
Recommend Dealer
No
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May 16, 2025

Nice customer service. Was in/out in a hr as stated. Will be back again More

by J160022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2025 -

Elk Grove Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Elk Grove Ford! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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