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Elk Grove Ford - Service Center

Elk Grove, CA

4.4
1,226 Reviews

1,226 Reviews of Elk Grove Ford - Service Center

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July 23, 2025

James was great. The system for getting work done timely with an appointment is meaningless. More

by BCOSTA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Cruz
Jul 23, 2025 -

Elk Grove Ford responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

July 22, 2025

Excellent service and professional. Thank you Mike for your support and assistance in thos matter More

by Anabelacorreia84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Jul 22, 2025 -

Elk Grove Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Elk Grove Ford. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

July 22, 2025

Excellent service and professional. Thank you Mike for your support and assistance in thos matter More

by Anabelacorreia84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Jul 22, 2025 -

Elk Grove Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

July 22, 2025

I gave nany good experiences with this dealership. Great people, great service. Very trustworthy and I highly recommend them. More

by HBRATTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikhil Prasad
Jul 22, 2025 -

Elk Grove Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Elk Grove Ford, we look forward to having you as a valued customer for many years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

July 21, 2025

Very helpful and great communication As soon as I walked in the guys were very attentive. Help me get my car into the service line. And even texted me me they would let me know when my car was good to go. More

by Daniellaramosflores03
Recommend Dealer
Yes
Employees Worked With
Saul
Jul 21, 2025 -

Elk Grove Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

July 20, 2025

I recently brought my vehicle in for a recall service at Ford, and I was genuinely impressed by the experience. The gentleman who handled the process was courteous, professional, and extremely attentive thr More

by Ford Recall Service at Elk Grove
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley Weinrick, Service Advisor
Jul 20, 2025 -

Elk Grove Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Elk Grove Ford! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

July 20, 2025

We were very pleased with the service we received. The man who helped me was very kind and helpful. He deserves a raise. More

by natalieblacklaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
Jul 20, 2025 -

Elk Grove Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

July 20, 2025

Perfect He went beyond and above my needs. He should get a raise Pay raise More

by Msmarlene40
Recommend Dealer
Yes
Employees Worked With
Brad
Jul 21, 2025 -

Elk Grove Ford responded

Thanks for sharing your thoughts about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

July 19, 2025

Mike really helped me out with the issue that my vehicle had do recommend him all the time More

by wahiddurani82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2025 -

Elk Grove Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

July 19, 2025

Always there to make customers happy with service. Was misquoted price and upon getting to service bay they gave me the quoted price. I gave a Jeep but prefer Ford service More

by NOAKYA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not work with sales
Jul 19, 2025 -

Elk Grove Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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