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Elk Grove Ford - Service Center

Elk Grove, CA

4.4
1,322 Reviews

1,322 Reviews of Elk Grove Ford - Service Center

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September 22, 2025

Friendly staff & help full love t I was comfortable love the leather couches as I waited from my Ford Bronco 2024 that i 55,000 runners purchased off the lap with only 10 miles and I love my black diamond More

by Ricci.de.cuir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2025 -

Elk Grove Ford responded

Thanks for sharing your thoughts about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 20, 2025

It was a great experience. All of the concerns were addressed, which I greatly appreciate. The car is running great! More

by Kmyerso1
Recommend Dealer
Yes
Sep 20, 2025 -

Elk Grove Ford responded

Thanks for sharing about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 20, 2025

The experience was really good. When I received my car back, it ran very well. The only problem I had was some oil that was leaking from the bottom of the vehicle, which we found wa More

by Kmyerso1
Recommend Dealer
Yes
Employees Worked With
Mike
Sep 20, 2025 -

Elk Grove Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 18, 2025

I NEVER RECEIVED A CALL ABOUT THE STATUS OF MY CAR! The shuttle driver and the receptionist was the ONLY pleasant experience. More

by Sueda1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike, never received any contact about my vehicle
Sep 21, 2025 -

Elk Grove Ford responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 17, 2025

Mike remembers and that’s a lot to say about customer service. He was considerate More

by TLEE32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : bryan clark
Sep 17, 2025 -

Elk Grove Ford responded

Thanks for sharing about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 16, 2025

The initial service was 5. But I ran into a problem as I drove the car for 250+ miles and took it in for SMOG. They said I still have 2 sensors that did not reset. I called the More

by Nate_shipley
Recommend Dealer
No
Employees Worked With
Liz
Sep 20, 2025 -

Elk Grove Ford responded

Thank you for providing this feedback, Nate, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to me so that we can speak directly, I'd love to address your concerns in detail. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 16, 2025

Great service, very friendly staff, kept me informed throughout the process, delivered the car on time More

by imran_moin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2025 -

Elk Grove Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 14, 2025

The repair dept was very communicative, quick and decisive with their words and action plan for my transmission under warranty. I appreciate their professionalism and timeliness. More

by Cedcaagbay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Sep 14, 2025 -

Elk Grove Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 13, 2025

Elk Grove Ford is the best. I have never received the service and friendliness like I have experienced at Elk Grove Ford. Thank you so much for you commitment to excellence. More

by WILLISROGER41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Bhatia
Sep 13, 2025 -

Elk Grove Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Elk Grove Ford, we look forward to having you as a valued customer for many years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 12, 2025

Ford is amazing and we Love every time we need something they always Help us alot thanks very Much for your hard work we highly recomend them 100% More

by SALYMUSIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2025 -

Elk Grove Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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