Elk Grove Ford - Service Center

This is my first experience with elk Grove service department. In the past, I’ve always used Folsom Ford, but after my experience with elk Grove Ford, I will never go anywhere else.. The team was amaz department. In the past, I’ve always used Folsom Ford, but after my experience with elk Grove Ford, I will never go anywhere else.. The team was amazing and super informative… my truck was actually in the department for close to three weeks, but not once was I left in the dark or without any explanation as to what was happening. The team went out of their way to make sure I was taking care of. I literally can’t say enough good things. More

Mike has always taken care of us. Above and beyond doesn't describe it. Its nice having a relationship with your service department as a small shop. Its appreciated. Above and beyond doesn't describe it. Its nice having a relationship with your service department as a small shop. Its appreciated. More

He got me a great deal on my Ford Escape thank you Steve great job. great job. More

Great Staffs Friendly, easy to talk to, very knowledgeable in what they do and keep you informed on the status of your vehicle knowledgeable in what they do and keep you informed on the status of your vehicle More

Service on what was scheduled was good, a brake system problem had occurred 1 week prior to the appointment date, was wanting the brake problem looked into possibly leak somewhere because had to refill problem had occurred 1 week prior to the appointment date, was wanting the brake problem looked into possibly leak somewhere because had to refilling reservoir twice a little the first time the dash reminder of brake fluid low then again a couple of days later a second occurrence in which I added much more fluid but nothing or findings were stated, felt like they were wanting to make a return appointment for brakes only. With brakes being a very important factor in the operation of the vehicle was not satisfied with the outcome. More

Not sure if I got the service I requested, if I underpaid or was overcharged. I requested 40,000 miles service, was told it’s covered under warranty. I asked how come I paid $872.00 for the 30,000 service. E or was overcharged. I requested 40,000 miles service, was told it’s covered under warranty. I asked how come I paid $872.00 for the 30,000 service. Explanation wasn’t very helpful. Five days later I get a call that not all the work was covered by the warranty and was told that I owed $78.00. I went in the next day to pay and was told that I owed $128. I was charged $90.00. More

Mike and his Manager were amazing after I initially wasn't happy with my service. They made it right and my cars doing great! wasn't happy with my service. They made it right and my cars doing great! More

Very helpful and answered any questions I had He helped answer all my questions and solved my issues answer all my questions and solved my issues More

Appointment scheduling was easy, service was done quickly Overall a great, simple experience with knowledgeable staff Overall a great, simple experience with knowledgeable staff More

Was greeted respectfully. Took me 15 minutes to be seen and have my car information submitted. The problem was fixed within 24 hours. Took me 15 minutes to be seen and have my car information submitted. The problem was fixed within 24 hours. More