Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Elk Grove Ford - Service Center

Elk Grove, CA

4.3
1,197 Reviews

1,197 Reviews of Elk Grove Ford - Service Center

Sort by
June 30, 2025

Service Brad is excellent to work with. Do performed over and above the call of duty. Thank you More

by Mlpatter2134
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 30, 2025 -

Elk Grove Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 29, 2025

Good communication, follow up and follow thru, listened to what I said . As well the technician was responsive to my video of the issue More

by Ron W
Recommend Dealer
Yes
Employees Worked With
Lizzy meddock
Report | Print
Jun 29, 2025 -

Elk Grove Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 29, 2025

Happy with the service but twice now I have wanted to get the ceramic coating which was part of my contract withe Elk Grove ford and have not been able to get it done and that was after driving from San Andr More

by chiefedyoung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 29, 2025 -

Elk Grove Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. Please give us a call regarding the ceramic coating. If there is anything we can assist you with in the future, please let us know. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 29, 2025

Disappointed with the Service Experience I was not satisfied with the service at Elk Grove Ford. I brought in my leased vehicle and clearly explained some issues I was experiencing, but none of them w More

by FD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cale Wood
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
June 28, 2025

Fast service called when car was ready to pick up. I used make an appointment online. More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 28, 2025 -

Elk Grove Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Elk Grove Ford. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 27, 2025

In for the Works, thorough service and inspection, a lot of service for the price and a nice clean waiting room for the customers. More

by RICHARDBALAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 27, 2025 -

Elk Grove Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 25, 2025

It was great as usual. Brad's customer service was exceptional, the work was completed in a timely manner, and all of my issues were addressed. More

by BATSCOTT
Recommend Dealer
Yes
Employees Worked With
Brad
Report | Print
Jun 25, 2025 -

Elk Grove Ford responded

Thanks for sharing your thoughts about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 25, 2025

I bought my used 2012 Fusion in 2015 and your service department has kept it in tip-top shape ever since. On my last visit for the "works" package and a change of windshield wipers, I was in and out in a More

by jeshinar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
n/A
Report | Print
Jun 25, 2025 -

Elk Grove Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 24, 2025

Always get the most courteous and quick response for technical or question about availability and types of services More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service trch
Report | Print
Jun 24, 2025 -

Elk Grove Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 23, 2025

Quick service Courteous and explained services Need new chairs in waiting area Explained other things they noticed More

by sjdavis1
Recommend Dealer
Yes
Employees Worked With
Saul
Report | Print
Jun 23, 2025 -

Elk Grove Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

1
2
...
120