Cale Wood

We had a great experience with the Fleet Service Department at Elk Grove Ford. The staff was helpful, knowledgeable, and made the process smooth from start to finish. Excellent communication and dep Department at Elk Grove Ford. The staff was helpful, knowledgeable, and made the process smooth from start to finish. Excellent communication and dependable service — definitely appreciated. More

by INFO@AHCONCRETE.NET Verified Customer Verified Customer

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Jason was great, very helpful but also allowed us some room to talk and discuss without abandoning us or leaving us feeling like we weren’t important. Great job on the run down of the truck. I would buy f room to talk and discuss without abandoning us or leaving us feeling like we weren’t important. Great job on the run down of the truck. I would buy from Elk Grove ford and Jason again. Finance was awesome as well. More

by CHRIS.SPLASHBROTHERS Verified Customer Verified Customer

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Chris in sales was definitely a great help getting into a new vehicle. Assisting with making sure I got what I wanted and having great communication. Definitely recommend working with him for a great deal! new vehicle. Assisting with making sure I got what I wanted and having great communication. Definitely recommend working with him for a great deal! More

by KEVINRIVERA250 Verified Customer Verified Customer

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The front desk service advisor was very friendly and communicated clearly throughout the process, which I appreciated. However, the actual service work did not fully address everything I brought my truc communicated clearly throughout the process, which I appreciated. However, the actual service work did not fully address everything I brought my truck in for. I specifically asked for my muffler to be tightened because it was rattling. The first time I mentioned it, it appears it was completely overlooked. After I followed up again the day before pickup, I was told they couldn’t find anything wrong. However, I am confident the muffler is loose because the rattling stops when I put pressure on it with my foot. At this point, I’m suspicious the issue may have simply been forgotten again and never properly addressed. I also had to personally provide the parts needed for the repair, which was frustrating after already bringing the truck in for service. On the positive side, they did fix the engine issue once the parts were available. Overall, my experience was average. The customer service from the advisor was good, but the mechanical/service side felt rushed or lacking attention to detail. More

by tech Verified Customer Verified Customer

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So far I've been very happy with the truck I noticed one little problem yesterday while driving it and I'm trying to get it solved with the dealership. little problem yesterday while driving it and I'm trying to get it solved with the dealership. More

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Service as I expected and fast. Technician was familiar with my 2023 Ford transit high roof van. Technician was familiar with my 2023 Ford transit high roof van. More

by Thomas Verified Customer Verified Customer

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This is the second truck that I've bought from From Elk Grove Ford, I like that attention to detail and the customer service Grove Ford, I like that attention to detail and the customer service More

by CMP_NITROUSMAN Verified Customer Verified Customer

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I appreciate the friendliness and professionalism of everyone I interacted with. I felt my car was taken good care of and they provided a thorough list of items needing attention. everyone I interacted with. I felt my car was taken good care of and they provided a thorough list of items needing attention. More

by DARPINT Verified Customer Verified Customer

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Great people and pricing. I shopped around for options and came back for another vehicle. Straight forward pricing and the people are by far the nicest. I shopped around for options and came back for another vehicle. Straight forward pricing and the people are by far the nicest. More

by SCHOPFB Verified Customer Verified Customer

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The service done was with the utmost professionalism. The staff were very helpful and took care of the issues that I had very quickly.. The Supervisor that assisted me was honest, trustworthy and showed The staff were very helpful and took care of the issues that I had very quickly.. The Supervisor that assisted me was honest, trustworthy and showed high integrity.. These type of individuals are the reasons why I come back time and again to your department. More

by evatriplenet Verified Customer Verified Customer

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