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Cale Wood
Cale Wood at Elk Grove Ford

Cale Wood

Sales

Elk Grove Ford

9645 Auto Center Dr
Elk Grove, CA 95757

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4.5
772 Reviews
4.5

772 Reviews

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772 Reviews of Cale Wood

July 10, 2026

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Service on my vehicle was easy and timely with no problems. The service person that waited on me was great More

by JATCHINSON
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Recommend Dealer
Yes

Other Employees Tagged: Service department

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Jul 10, 2026

Elk Grove Ford responded

It’s great to hear your Ford was serviced smoothly and promptly. Cale is glad to know you received excellent assistance during your visit. We look forward to your next appointment. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 29, 2026

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I waited 4 hours for an oil change / tire rotation. I had an appointment. I showed up on time & waited 4 hours . In my opinion, that’s way too long for a simple oil change & tire rotation More

by ANAYA9461
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Recommend Dealer
No
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Jul 03, 2026

Elk Grove Ford responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 27, 2026

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Had 9 appointment, 10 still waiting. I walked out! No customer service provided. Overbooking causes everyone to wait! More

by rmbaker78
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Recommend Dealer
No

Other Employees Tagged: service dept

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Jul 02, 2026

Elk Grove Ford responded

Thank you for this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 25, 2026

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The oil change /express side of business not as accommodating as the recall and repairs portion/line.. More

by DONNACLARKK48
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Recommend Dealer
Yes
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Jun 26, 2026

Elk Grove Ford responded

Thank you for your review, Donna. We're sorry you didn't have a 5-star experience, and we'd like to learn more. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 24, 2026

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I had a 09:30 appointment for a Quick oil change. But dud to lack of lift equipment, I spent 3.5 hours waiting for the vehicle to be completed. I also requested to check sioer blades sonce the driver More

by GENELLJA
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Recommend Dealer
Yes
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Jun 24, 2026

Elk Grove Ford responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 23, 2026

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Good service. If they find a discrepancy would appreciate a heads up at the time . More

by marteg
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Recommend Dealer
Yes
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June 18, 2026

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Brad was very kind and professional, he kept us informed. Kay the transport driver was kind and helpful to my disabled mother. The staff at Elk Grove Ford are wonderful. We are pleased with the service we More

by astra3600
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Recommend Dealer
Yes

Other Employees Tagged: Brad

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Jun 18, 2026

Elk Grove Ford responded

It’s wonderful to hear that Cale’s professionalism and clear updates during your Ford Fusion service met your expectations. We’re pleased our transport driver provided compassionate assistance for your mother. Thank you for sharing your five-star experience. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 17, 2026

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Handled my recall service quickly and professionally. Will be using them again in the future. More

by RG07
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Recommend Dealer
Yes
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Jun 17, 2026

Elk Grove Ford responded

We appreciate you bringing in your Ford Expedition EL for recall service. Cale is glad the work was completed efficiently and with care. We look forward to assisting you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 17, 2026

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As always great customer service service. The video of the service to my car was good except the guy talked very fast and the printer was broken so I have to check back to see when I can come More

by ERINSTEW1020
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Recommend Dealer
Yes

Other Employees Tagged: Quick Lane Workers

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Jun 17, 2026

Elk Grove Ford responded

Thank you for choosing us again for your Ford Explorer’s service. We’re sorry the video narrator spoke too quickly and the printer issue caused an extra trip. Cale can assist when you stop by to pick up your window sticker for your next service. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 16, 2026

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Staff was friendly. Work was completed quickly. Price was very reasonable. Work was done correctly. More

by SOLIDORANGE6
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Recommend Dealer
Yes
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Jun 17, 2026

Elk Grove Ford responded

It’s wonderful to hear that Cale and our team were friendly, completed your service swiftly and accurately, and offered reasonable pricing. Thank you for trusting us with your Ford, and we appreciate your feedback. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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