Elk Grove Ford - Service Center

There was an issue with my recent purchase and the whole team came together to make it right. team came together to make it right. More

Quick Lane provided great service. They were professional, polite and I didn't have to wait very long. They were professional, polite and I didn't have to wait very long. More

Brought up a leaking issue which I wasn't even there for. Great attitude and customer service skills Great attitude and customer service skills More

I had an appointment to have my car checked at 8:15. By 10:15 I hadn't heard anything. I went to find Mike to check the status. He said he was getting an estimate together. An hour later I had to find h By 10:15 I hadn't heard anything. I went to find Mike to check the status. He said he was getting an estimate together. An hour later I had to find him again. He said he would text the estimate to me. Charged me $218 and I left with no estimate. At 3:15 I texted asking the status of the estimate as I still hadn't received any communication. He said he would have it by Monday. UNACCEPTABLE. I WANT A REFUND. More

I asked for an oil change not the works. Everything was marked good... driver wiper blade making noise and coming apart. Cabin air filter is installed upside-down and is dirty. Everything was marked good... driver wiper blade making noise and coming apart. Cabin air filter is installed upside-down and is dirty. More

Excellent service. They were on time and communicated very well. I will be returning again. They were on time and communicated very well. I will be returning again. More

Great communication throughout my service from Brad. They explained and resolved all my issues I will continue to bring my Ford vehicles to Elk Grove Ford because of Brad They explained and resolved all my issues I will continue to bring my Ford vehicles to Elk Grove Ford because of Brad More

Clean friendly on time and very clear what was going to be done Al in 🏃‍♀️ lane was very helpful. be done Al in 🏃‍♀️ lane was very helpful. More

Prompt service. Double checked last service and made recommendations. I don't know the service technician's name that actually performed the work but she did great a Double checked last service and made recommendations. I don't know the service technician's name that actually performed the work but she did great and made notes on things to look at. More

I appreciated being greeted by Mustafa when I arrived. He was friendly and explained what would be done and what the cost would be. Eek! I did not expect the level of cost. He was friendly and explained what would be done and what the cost would be. Eek! I did not expect the level of cost. More